At a Glance
- Tasks: Deliver outstanding customer service and maintain bowling equipment for an epic experience.
- Company: Join a fun-loving entertainment centre with diverse activities for all ages.
- Benefits: Enjoy free bowling, discounts, health care cash back, and more awesome perks.
- Other info: Flexible hours, including evenings and weekends, in a dynamic work environment.
- Why this job: Be part of a vibrant team that loves to entertain and create memorable experiences.
- Qualifications: Enthusiasm, strong communication skills, and a willingness to learn are key.
The predicted salary is between 20000 - 25000 € per year.
Come join our fantastic team. We love to entertain! It’s in our DNA! We have lots more to offer from Houdini’s Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!
The Role
This role is split into 2 parts: Customer Service Assistant and Pin Technician.
- As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks.
- As a Pin Technician, you will be responsible for ensuring that all bowling equipment and the lanes are maintained to a high standard. This will ensure that our customers have the best possible bowling experience when they visit us. You will strive to constantly achieve the highest operating standards, carrying out preventative maintenance of all bowling equipment and lanes, undertaking general building maintenance as instructed by the site management team, actioning repairs in a timely fashion, and participating, supporting and encouraging the achievement of a positive, friendly and open team atmosphere.
You will work efficiently, show initiative and be friendly. Exceptional customer service will be at the heart of your role. You will also need to be confident and comfortable when dealing with customers.
Skills You Need
- Full of determination, enthusiasm, and able to work in a fast-paced environment.
- A nothing is too much trouble attitude.
- Able to provide high levels of customer service and have strong communication skills.
- Fully flexible around working pattern (evening and weekends will be required).
- Be approachable and helpful.
- Be organised and able to multi-task.
- A strong team player.
- An eye for detail.
- No experience needed, just willingness to learn about bowling machinery.
- An interest in all things technical/mechanic.
Our Fantastic Benefits
- Tenpin Treats – Retailer discounts and Best Doctors.
- Free Bowling for family and friends.
- Free Food (when working 6 hours or more).
- Enhanced Maternity, Paternity, Adoption leave.
- Medicash Health Care Cash Back Scheme.
- Employee Assistance Programme.
- Free counselling.
- Life assurance – 2 x annual salary.
- Long Service Awards.
- Recommend a Friend Scheme.
- On the Spot Rewards.
Please note: This vacancy involves working with heavy machinery. Due to Health.
Customer Service Assistant / Pin Technician employer: Tenpin - Birmingham Star City
Join our vibrant team where fun and entertainment are at the heart of everything we do! As a Customer Service Assistant / Pin Technician, you'll thrive in a dynamic environment that values positivity and teamwork, while enjoying fantastic benefits like free bowling for family and friends, enhanced leave options, and a supportive work culture that encourages personal growth. With opportunities to learn and develop your skills in a lively setting, this is not just a job, but a chance to be part of something truly enjoyable.
Contact Detail:
Tenpin - Birmingham Star City Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant / Pin Technician
✨Tip Number 1
Get to know the company vibe! Before your interview, check out their social media and website. This will help you understand their culture and show that you're genuinely interested in being part of their fun team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or questions from customers. Being prepared will boost your confidence and show them you’re ready to deliver that outstanding experience.
✨Tip Number 3
Show off your enthusiasm! When you walk into that interview, let your energy shine through. Smile, be friendly, and don’t be afraid to express how excited you are about the role and working in such a lively environment.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of questions ready about the role or the team. It shows you’re engaged and keen to learn more about how you can contribute to their fantastic atmosphere.
We think you need these skills to ace Customer Service Assistant / Pin Technician
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see your confidence and energy, so don’t be afraid to show us what makes you unique. Remember, we’re all about fun here!
Tailor Your Application:Make sure to tailor your application to the role of Customer Service Assistant or Pin Technician. Highlight any relevant skills or experiences that match what we're looking for, like your ability to provide exceptional customer service or your interest in technical/mechanical stuff.
Keep It Clear and Concise:We love a good read, but keep your application clear and to the point. Use simple language and avoid jargon. This way, we can easily see how you fit into our fantastic team without getting lost in the details!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our fun-loving team!
How to prepare for a job interview at Tenpin - Birmingham Star City
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company during the interview. Talk about why you want to work in a fun environment and how your energy can contribute to the team. A positive attitude goes a long way!
✨Know the Role Inside Out
Familiarise yourself with both parts of the job: Customer Service Assistant and Pin Technician. Be ready to discuss how you would handle customer interactions and what you know about maintaining bowling equipment. This shows you're serious and prepared.
✨Demonstrate Your Team Spirit
Since teamwork is key in this role, share examples of how you've worked well in a team before. Highlight your ability to support and encourage others, as well as how you can contribute to a friendly atmosphere.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the training process for the Pin Technician role or how the team celebrates successes. It shows you're engaged and genuinely interested in the position.
