At a Glance
- Tasks: Deliver outstanding customer service and maintain bowling equipment for an epic experience.
- Company: Join a fun-loving entertainment centre with diverse activities for all ages.
- Benefits: Enjoy free bowling, food, discounts, and health care perks.
- Other info: Flexible hours, including evenings and weekends, in a dynamic environment.
- Why this job: Be part of a vibrant team that loves to entertain and create memorable experiences.
- Qualifications: No experience needed, just bring your enthusiasm and willingness to learn!
The predicted salary is between 20000 - 25000 € per year.
Come join our fantastic team. We love to entertain! It’s in our DNA! We have lots more to offer from Houdini’s Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!
The Role
This role is split into 2 parts: Customer Service Assistant and Pin Technician.
- As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks.
- As a Pin Technician, you will be responsible for ensuring that all bowling equipment and the lanes are maintained to a high standard. This will ensure that our customers have the best possible bowling experience when they visit us. You will strive to constantly achieve the highest operating standards, carrying out preventative maintenance of all bowling equipment and lanes, undertaking general building maintenance as instructed by the site management team, actioning repairs in a timely fashion.
Participate, support and encourage the achievement of a positive, friendly and open team atmosphere. You will work efficiently, show initiative and be friendly. Exceptional customer service will be at the heart of your role. You will also need to be confident and comfortable when dealing with customers.
Skills You Need
- Full of determination, enthusiasm, and able to work in a fast-paced environment.
- A nothing is too much trouble attitude.
- Able to provide high levels of customer service and have strong communication skills.
- Fully flexible around working pattern (evening and weekends will be required).
- Be approachable and helpful.
- Be organised and able to multi-task.
- A strong team player.
- An eye for detail.
- No experience needed, just willingness to learn about bowling machinery.
- An interest in all things technical/mechanic.
Our Fantastic Benefits
- Tenpin Treats – Retailer discounts and Best Doctors.
- Free Bowling for family and friends.
- Free Food (when working 6 hours or more).
- Enhanced Maternity, Paternity, Adoption leave.
- Medicash Health Care Cash Back Scheme.
- Employee Assistance Programme.
- Free counselling.
- Life assurance – 2 x annual salary.
- Long Service Awards.
- Recommend a Friend Scheme.
- On the Spot Rewards.
Please note: This vacancy involves working with heavy machinery. Due to Health & Safety regulations, you must be 18 or over to apply.
What Happens Next?
If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
Customer Service Assistant / Pin Technician in Birmingham employer: Tenpin - Birmingham Star City
Join our vibrant team where fun and entertainment are at the heart of everything we do! As a Customer Service Assistant / Pin Technician, you'll thrive in a dynamic environment that values enthusiasm and teamwork, while enjoying fantastic benefits like free bowling for family and friends, retail discounts, and a supportive work culture that encourages personal growth. With opportunities to learn and develop your skills in a lively setting, this is not just a job, but a chance to be part of an exciting community dedicated to creating memorable experiences for all ages.
Contact Detail:
Tenpin - Birmingham Star City Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant / Pin Technician in Birmingham
✨Tip Number 1
Get to know the company vibe! Before your interview, check out their social media and website. This will help you understand their culture and show that you're genuinely interested in being part of their fun team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or questions. Being prepared will boost your confidence and show them you’re ready to deliver that outstanding experience they’re after.
✨Tip Number 3
Show off your enthusiasm! When you’re chatting with them, let your energy shine through. They want someone who’s excited about working in a lively environment, so don’t hold back on your passion for entertainment!
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, throw in a few questions about the role or the team. It shows you’re engaged and keen to learn more, plus it gives you a chance to see if this is the right fit for you too.
We think you need these skills to ace Customer Service Assistant / Pin Technician in Birmingham
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for fun and entertainment shine through! We want to see that you’re excited about the role and ready to bring your energy to our team.
Tailor Your Application:Make sure to customise your application to highlight how your skills match what we’re looking for. Whether it’s your customer service experience or your interest in technical stuff, show us why you’d be a great fit!
Be Yourself:We love authenticity! Don’t be afraid to let your personality come through in your application. We’re looking for friendly, approachable people who can connect with our customers.
Apply Through Our Website:Ready to join the fun? Make sure to apply through our website for a quick and easy application process. It only takes a couple of minutes, and we can’t wait to hear from you!
How to prepare for a job interview at Tenpin - Birmingham Star City
✨Know the Company Culture
Before your interview, take some time to understand the fun and vibrant culture of the company. They love to entertain, so think about how you can contribute to that atmosphere. Be ready to share your own experiences in similar environments and how you can bring energy and positivity to the team.
✨Showcase Your Customer Service Skills
As a Customer Service Assistant, exceptional service is key. Prepare examples of how you've provided outstanding customer service in the past. Think about times when you went above and beyond for a customer or handled a tricky situation with grace. This will show them you have the right attitude and skills for the role.
✨Demonstrate Your Technical Interest
Even if you don’t have experience with bowling machinery, showing a genuine interest in technical aspects can set you apart. Research basic bowling equipment and maintenance practices. You could even mention any DIY projects or technical hobbies you have to demonstrate your willingness to learn and engage with the role.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about team dynamics, training opportunities, or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
