At a Glance
- Tasks: Lead a vibrant shop team, manage stock, and ensure excellent customer service.
- Company: Join Tenovus Cancer Care, a charity making a real difference in the community.
- Benefits: Competitive salary, supportive environment, and opportunities for personal growth.
- Other info: Diverse workplace where everyone can be their authentic selves.
- Why this job: Make an impact while working in a fun, inclusive atmosphere.
- Qualifications: Experience in management and customer service; charity retail experience is a plus.
The predicted salary is between 23800 - 23800 £ per year.
Company: Tenovus Cancer Care
Salary: from £23,800 a year
Hours: Full-time
Location: Bristol, BS7 8BG
Working pattern: On-site
Job type: Permanent
Posting date: 5 Oct 2026
Closing date: 18 Oct 2026
Our shops thrive in the local community and are friendly and fun places to work. We’re looking for a Shop Manager who shares our values, passion and drive supporting our shop’s trading hours across the week or weekends. You’ll be joining a team where diversity is welcomed, people matter and we take pride in our work. We’re determined to be here for everyone affected by cancer. So it’s a retail job that makes a real difference to us achieving so much.
You’ll be supported by an Assistant Shop Manager to inspire, lead and manage a shop volunteer team. You’ll coach your team to make sure the shop’s looking sharp, sorting and selling stock and the admin side of running a shop is slick. Customer care, team collaboration and creative thinking are things you’re great at. You’re someone who communicates with others easily and is inclusive in a team role with good management skills and can generate profit.
Your application should demonstrate your motivation for the Shop Manager role and how your skills or experience could be a great match for it. We’re looking for:
- Management and coaching experience where you’ve helped people to learn and develop and been an inspiring role model as a leader
- Charity retail experience isn’t necessary but would be beneficial
- Customer service skills delivering excellent customer care preferably in a retail management environment
- Computer and admin confidence so you can process till sales, follow and supervise work processes and manage regular shop admin
- Sensible, fair and good decision making to recruit, motivate and manage a diverse group of people in an inclusive way
At Tenovus Cancer Care we’re guided in all that we do by our core values. These are: Collaborative, Integrity, Innovative, Respectful and Inclusive. We’re dedicated to making our workplace diverse and inclusive where everyone feels they belong and can be their authentic selves at work. This means that whatever your background you’ll have an equal opportunity with us.
We can’t wait to receive your application! We’d love you to find out more about our staff benefits, about us and what it’s like to work with us.
Proud member of the Disability Confident employer scheme
About Disability Confident: Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
Read more employer: Tenovus Cancer Care
At Tenovus Cancer Care, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. As a Macmillan Welfare Benefits First Contact Advisor, you'll have the opportunity to make a meaningful impact in the lives of those affected by cancer while enjoying flexible working hours and a collaborative team environment based in Wales. Our commitment to diversity and integrity ensures that every team member feels valued and empowered to contribute their unique skills to our mission.
StudySmarter Expert Advice🤫
We think this is how you could land Read more
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Tenovus Cancer Care, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Tenovus Cancer Care!
We think you need these skills to ace Read more
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Tenovus Cancer Care, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Tenovus Cancer Care and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Tenovus Cancer Care that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Tenovus Cancer Care
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
