At a Glance
- Tasks: Lead and inspire a team of shop managers across North and West Wales to smash targets.
- Company: Join Tenovus Cancer Care, a charity making a real difference in local communities.
- Benefits: Enjoy competitive salary, flexible working, and a supportive team environment.
- Other info: Opportunity for career growth in a values-driven organisation.
- Why this job: Make an impact while driving retail performance and supporting a great cause.
- Qualifications: Experience in multi-site retail management and a passion for coaching teams.
The predicted salary is between 29700 - 36300 £ per year.
BE OUR RETAIL AREA MANAGER
If you're driven in retail by making money, smashing targets and generating profit then we're the place for you. Our retail network generates vital income each year, powered by our dedicated shop managers and community of volunteers. Our shop teams are proud of the difference they make across local communities and the impact their work has for people affected by cancer.
Following an internal promotion, we're looking for a fast-paced, commercially driven Retail Area Manager to lead and inspire our established, high-performing portfolio of approximately 17 shops. You'll be geographically placed to cover both North and West Wales, covering areas from Wrexham across to Anglesey and Pembrokeshire across to Bridgend, plus everything in between. You're out in the shops all day most days but with a home work base. Most of your week will be field based in shops and you'll also be required to attend occasional meetings in our Head Office in Cardiff.
IS IT YOU WE'RE LOOKING FOR?
You'd be great as our Retail Area Manager if you have an absolute passion for retail performance and excel when it comes to driving teams to exceed their targets. You're a commercial role model who lives out our values, inspiring your shop managers to build profitable, thriving shops. You look for innovation and ways to embrace new trading ideas, and you champion inclusive teamworking.
Although Retail Management experience in the Third Sector is desirable what's important is you're a capable Retail Manager with multi-site experience, and share our passion for delivering results. You're genuinely excited by the opportunities and scope of this senior management role when it comes to bringing out the best in people, making our tills ring and driving our shops to thrive.
A RETAIL AREA MANAGER WHO DELIVERS RESULTS
As our Retail Area Manager, you'll play a vital role in delivering our Retail Strategy. You'll hold full accountability for the financial and operational performance of your area, including income, profitability, people development, compliance, and customer service.
- Commercial Growth: Deliver agreed area income targets, drive year-on-year profit improvements, manage area budgets, and grow key streams like Gift Aid.
- Inspirational Leadership: Recruit, retain, and develop Shop Managers and volunteer teams. Run engaging area meetings that set your teams up for success.
- Operational Excellence: Maintain high shop standards, ensure robust health & safety compliance, and robustly implement data-driven action plans to support underperforming shops.
- Performance Management: Confidently handle challenging conversations, using company policies to coach staff, manage employee relations, and champion a collaborative culture.
You're a visible, proactive leader who excels at building success from the ground up through your people. While charity retail and volunteer management experience is highly desirable, commercial multi-site retail experience is warmly welcomed.
What you'll bring to the role:
- Multi-Site Experience: A proven track record as a Retail Area Manager, District Manager, Cluster Manager, or Multi-Site Manager.
- Financial Acumen: Strong capability in controlling budgets, monitoring expenditure, and analysing data to drive commercial growth.
- People Skills: Exceptional coaching and performance management skills, with the ability to motivate both paid employees and volunteers.
- Values-Driven Leadership: A commitment to living out our core values: Collaborative, Integrity, Innovative, Respectful, and Inclusive.
- Logistical Flexibility: Comfort with travelling significant day-to-day distances across North Wales, with the ability to travel to our Cardiff Head Office as required.
THE RIGHT STUFF
A large part of the role is encouraging, coaching and motivating our amazing team of staff and volunteers. You're someone who isn't afraid to handle challenging conversations with confidence and sensitivity. You build success from the ground up through your people, proactively supporting everyone so they can bring their best self to work. You understand how to confidently use our policies and processes as positive tools to get the best out of people, delivering great results, driving retail profit and boosting the local community. You're someone who has high standards around behaviour, safety, performance and customer service and communicates expectations fairly and clearly to run our shops compliantly and in the best way.
Your day-to-day responsibilities will centre on shop visits and supporting shop managers to make business focused decisions to meet their budgets. By leading regular team meetings, you'll ensure your shop teams are confident, inspired and equipped for success. You'll hold financial accountability for the area's budget, monitoring income and spend while analysing key data to drive commercial profit and growth. Together, this will build high performing teams across that maximise profit and foster a strong community presence.
SUCCESS LOOKS LIKE
This is the Retail Area Manager job for you if you work with people in mind and demonstrate real results and profits when it comes to the numbers. You'd need to demonstrate you can measure up when it comes to things like:
- Delivery of agreed area income and profitability targets
- Year-on-year improvement in commercial performance across the area
- Effective management of area budgets and expenditure
- Measurable improvement in the performance of underperforming shops
- Growth in Gift Aid income and other key income-generating measures
- Consistent achievement against agreed shop and area KPIs
- Strong shop standards, customer experience and operational compliance
- Effective recruitment, retention, development and performance of Shop Managers and their teams
- A visible, consistent and appropriately balanced leadership presence across the geographical area
- Engaged and thriving shop teams
Your CV and a covering letter should demonstrate your skills, experience and motivation for joining us and where you'd match our values and excel in the role. You should be able to demonstrate:
- You've multi-site retail management experience (charity shop experience with volunteer management is great but commercial retail experience is welcomed too)
- A proven ability to deliver sustainable and increasing profit and growth and run shops safely
- Excellent people management skills in the retail environment – particularly around areas such as performance reviews, coaching, recruitment and a range of employee relation matters
We'll be interviewing successful candidates in person on the 19th November at our Cardiff Head Office.
JOIN US
At Tenovus Cancer Care we're guided in all that we do by our core values. These are: Collaborative, Integrity, Innovative, Respectful and Inclusive. We're dedicated to making our workplace diverse and inclusive where everyone feels they belong and can be their authentic selves at work. This means that whatever your background you'll have an equal opportunity with us.
We can't wait to receive your application!
Retail Area Manager - North & West Wales in Cardiff employer: Tenovus Cancer Care
At Tenovus Cancer Care, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. As a Macmillan Welfare Benefits First Contact Advisor, you'll have the opportunity to make a meaningful impact in the lives of those affected by cancer while enjoying flexible working hours and a collaborative team environment based in Wales. Our commitment to diversity and integrity ensures that every team member feels valued and empowered to contribute their unique skills to our mission.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Area Manager - North & West Wales in Cardiff
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Tenovus Cancer Care, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Tenovus Cancer Care!
We think you need these skills to ace Retail Area Manager - North & West Wales in Cardiff
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Tenovus Cancer Care, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Tenovus Cancer Care and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Tenovus Cancer Care that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Tenovus Cancer Care
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
