At a Glance
- Tasks: Provide vital welfare benefits advice to those affected by cancer and support their financial wellbeing.
- Company: Join a compassionate charity making a real difference in people's lives across Wales.
- Benefits: Flexible working hours, competitive salary, and the chance to make an impact.
- Other info: Home-based role with opportunities for professional growth and development.
- Why this job: Be part of a supportive team helping individuals navigate challenging times with expert advice.
- Qualifications: Experience in welfare benefits advice and strong customer service skills are essential.
Location: Home based / Head Office - preferably based within Wales
Salary: £29,000 per annum
Weekly Working Hours: 35 hours per week flexible (will consider part time hours between 17.5 and 25 hours per week)
Application Deadline: 10 September 2026
We’ve an impactful Benefits Advice role that’ll directly make a difference to people affected by cancer. If you’ve got the skills and match our values we’d love to hear from you!
We’re leading a pan-Wales Financial Health and Wellbeing Service that’s got off to a great start! We’re looking for more people skilled in giving benefits advice to join our bustling team as we continue making a difference for those affected by cancer across Wales.
Money & More Cymru is a new financial health and wellbeing service funded by Macmillan Cancer Support and delivered by Tenovus Cancer Care in partnership with organisations across Wales. The service is designed to ensure that anyone affected by cancer who needs support with welfare benefits, financial concerns or wider wellbeing issues receives the right guidance and advice, tailored to their individual needs.
With your expert specialist knowledge and experience in the Welfare Benefits advice area you’ll be able to apply this within the cancer community at a crucial time for these individuals to meet their needs as a Welfare Benefits First Contact Advisor.
We’re a Wales based charity and signpost across Wales so existing knowledge of the Welsh benefits advice system in a healthcare context would be an advantage.
Interviews at our Cardiff City Centre Head Office on the 21st September.
The Role:
- A maternity cover role up to 1 year that may change due to the nature of the cover.
- This is a first line, important and meaningful holistic information and advice-giving role for an experienced Welfare Benefits Advisor.
- It’s about using information you collect to provide immediate welfare benefits advice and guidance, and/or refer, escalate and signpost seamlessly to other colleagues and services according to client needs.
- It’s a rewarding welfare benefits job working with people with a cancer diagnosis.
- It’s one where you’ll make an immediate difference through your practical and sound advice, existing customer service skills and knowledge and experience in the welfare benefits area.
- The role is primarily home based with Cardiff Head Office working welcome.
- You’ll need to be flexible to commute to Cardiff as required with a higher concentration of days during your induction and probation period for training, support and team interaction on at least a monthly basis.
Working as part of a Financial Health and Wellbeing service, you’ll be making a first line assessment to determine urgency and priority for new client referrals gathering key financial and health information. Your work is mainly done over the phone but may also be in person or digitally where you’ll be advising and making decisions on next actions including giving advice to complete your cases, referring on or escalating the most complex cases. Service referrals may come from cancer medical professionals or self-referrals from cancer patients.
What’s important is you understand the whole picture and gather the right level of financial health information to give appropriate financial benefits advice and signpost to other services from the start of the relationship, so all potential cancer support opportunities are handled professionally.
Our service user experience is key, you’ll make sure the way you work is professional and personable and quality. You’ll be supporting and advising your own caseload of clients with a chronic cancer condition or a life-limiting cancer prognosis so knowledge of working with people with disabilities, people too ill to work or in a distressing situation is something you can comfortably manage in a targeted environment.
The Fit:
We’re looking for a team player who is experienced in this type of benefits advice field. You can comfortably manage a busy caseload, glean key information and tailor your communication style in a common sense and logical approach. It’s not just in doing the nuts and bolts of the job but how you go about it that matters just as much. Making a difference for people affected by cancer is at the heart of what we do.
Our values are our guiding principles in how we go about doing that in the way we think, go about work and interact with people and across teams. Solution solving with a collaborative and open mind, being inclusive and super supportive and team focused means you’ll fit in well. You work in a way that can adapt to dealing with curve balls and know when to ask for help all whilst keeping on top of the day to day focus on what’s important to achieve our shared goals.
If you’re an adaptable and motivated person who’s proud to deliver quality work, has a people focused attitude and is excited to be part of our work we’d love to hear from you.
The Skills:
We’d love to see your application demonstrating how your skills or experience match the job role essentials and understand your motivation behind your application and what you’d bring to the team. To be great in this role you’re skilled with:
- The expert Welfare Benefits advice knowledge & customer service capabilities - you confidently know and can explain your stuff and help others well taking on feedback.
- Producing well managed and quality work on time – you’re careful and double check your work, manage your own time independently and are results focused to get a job done well within a deadline.
- A flexible approach to working – your attitude’s good when there’s pressure to deliver and you adapt to the flow of work recognising where you need to change your focus.
- Being collaborative, team and people focused – you know how to deliver great customer service. You work well with your colleagues to help them, listen to others’ ideas and put forward your own ones and demonstrate how you treat customers, so they feel valued.
- Solution solving – you’ve a positive and resilient attitude looking for the best options in any situation or challenge things appropriately when coming up with a new idea or have a suggestion.
At Tenovus Cancer Care we’re guided in all that we do by our core values. These are: Collaborative, Integrity, Innovative, Respectful and Inclusive. We’re dedicated to making our workplace diverse and inclusive where everyone feels they belong and can be their authentic selves at work. This means that whatever your background you’ll have an equal opportunity with us.
With our commitment to safeguarding the successful candidate’s role is eligible for an enhanced DBS check (Adults).
Applying is easy, just click the ‘Apply Now’ button at the top of the page and follow the online process. If you’d like any help with your application or to discuss any adjustments you may need please contact.
Macmillan Welfare Benefits First Contact Advisor in Cardiff employer: Tenovus Cancer Care
At Tenovus Cancer Care, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. As a Macmillan Welfare Benefits First Contact Advisor, you'll have the opportunity to make a meaningful impact in the lives of those affected by cancer while enjoying flexible working hours and a collaborative team environment based in Wales. Our commitment to diversity and integrity ensures that every team member feels valued and empowered to contribute their unique skills to our mission.
StudySmarter Expert Advice🤫
We think this is how you could land Macmillan Welfare Benefits First Contact Advisor in Cardiff
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Tenovus Cancer Care.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Tenovus Cancer Care!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Tenovus Cancer Care, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Tenovus Cancer Care or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Macmillan Welfare Benefits First Contact Advisor in Cardiff
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Tenovus Cancer Care:Before hitting send, make sure to tailor your application specifically to Tenovus Cancer Care! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Tenovus Cancer Care
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
