At a Glance
- Tasks: Supervise play areas, ensure safety, and deliver excellent customer service.
- Company: Join Tenon FM, a leading Facilities Management company with a vibrant team culture.
- Benefits: Enjoy health cash plans, gym discounts, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth and a focus on teamwork.
- Why this job: Make a positive impact on children's experiences while developing your skills.
- Qualifications: Friendly, reliable, and great at communicating; experience with children is a plus.
The predicted salary is between 1200 - 1600 £ per month.
To provide a safe, clean, and welcoming environment for children and families using Get Wild. The role involves supervising play areas, delivering excellent customer service, operating the POS and booking system, maintaining high standards of hygiene, and supporting the day‑to‑day operation of the centre.
Responsibilities and Key Areas of Work
- Supervise children within the play area to ensure their safety at all times.
- Enforce site rules politely and consistently to promote safe play.
- Operate the POS and booking system accurately, including admissions, party bookings, payments, refunds, and vouchers where applicable.
- Manage customer check‑ins, capacity control, and wristband or entry systems using the booking platform.
- Welcome customers in a friendly and professional manner, assisting with enquiries, bookings, and resolving minor issues.
- Carry out regular safety checks on equipment and report any defects immediately.
- Maintain high cleaning standards throughout the facility, including play frames, seating areas, and part areas.
- Support the setup and hosting of parties and group bookings where required.
- Monitor capacity levels and follow procedures during busy periods.
- Administer basic first aid where trained and follow accident/incident reporting procedures.
- Work collaboratively with colleagues to create a positive team environment.
- Follow all company policies, including safeguarding, health & safety, and fire procedures.
- Undertake any reasonable duties requested by management to support the operation.
Qualifications
- Right to work in the UK.
- Friendly, approachable, and reliable.
- Strong communication and customer service skills.
- Confidence using POS systems, tablets, or computer‑based booking systems (or willingness to learn).
- Ability to remain calm and organised in busy environments.
- Comfortable working with children and families.
- Good awareness of health and safety.
- Team player with a positive, can‑do attitude.
Desirable
- Previous experience in a soft play, leisure, childcare, retail, or hospitality environment.
- Experience handling card transactions.
- First Aid qualification.
Physical Requirements
- Able to be on your feet for extended periods.
- Comfortable moving around the play structure where necessary.
- Capable of light manual handling tasks.
Core Values
- Accountable
- Learn & Grow
- Ethical
- Respect & Team Work
DBS & Safeguarding
This role involves working in an environment with children. A satisfactory Disclosure and Barring Service (DBS) check will be required as part of the recruitment process, in line with company safeguarding policies.
About the Company
Tenon FM are a Facilities Management (FM) Company with over 1,700 employees in the UK, offering a wide spectrum of hard & soft FM services specific to the diverse needs of over 1,100 customers throughout the UK. We are an equal opportunities employer and Investors in People Accredited.
Benefits
- Health Cash plan cover for self and any dependent children
- Access to 24/7 Employee Assistance Programme
- GP Anytime
- Workplace pension scheme
- Discounted Gym membership
- Rewards platform
- On‑site and discounted parking
- Discounted shopping card
Cover Get Wild Operative employer: Tenon fm
Tenon FM is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture where teamwork and accountability are valued. With a focus on employee growth opportunities, including access to a comprehensive health cash plan and a 24/7 Employee Assistance Programme, staff can thrive both personally and professionally. Located in a vibrant environment, Tenon FM provides unique advantages such as discounted gym memberships and shopping cards, making it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Cover Get Wild Operative
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Tenon fm. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Tenon fm
Don't be shy about reaching out to Tenon fm directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Cover Get Wild Operative
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Tenon fm and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Tenon fm
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
