At a Glance
- Tasks: Manage customer onboarding and coordinate orders from start to finish.
- Company: Join a dynamic manufacturing business in Clopton with a focus on customer service.
- Benefits: Temporary-to-permanent role with potential for career growth and stability.
- Other info: Work Monday to Friday with a supportive team and opportunities for improvement.
- Why this job: Be the key contact for customers and ensure their needs are met throughout the process.
- Qualifications: Experience in customer service or order coordination, with a knack for organisation.
Tennial Personnel are actively searching for an organised, confident and customer-focused Customer Onboarding & Order Coordinator to join our client, a manufacturing business based in Clopton. This opportunity would suit someone with previous customer service and administrative experience, ideally supported by an understanding of mechanical, electrical or technical equipment.
The successful candidate will be responsible for managing customer orders from the initial handover and onboarding stages through to manufacturing, delivery, installation and aftercare. Acting as the main point of contact, you will work closely with the Sales, Manufacturing and Service teams to ensure orders progress smoothly, customer expectations are managed and a consistently high level of service is delivered.
The role is available on a temporary-to-permanent basis, with the opportunity to become permanent following 12 successful working weeks. Direct permanent applications will also be considered, with the contract arrangement dependent on the successful applicant. Working hours are Monday to Thursday, 8:45am–5:00pm, and Friday, 9:00am–4:00pm.
Key Responsibilities:
- Manage new customer onboarding and coordinate project orders from initial handover through to completion.
- Process repeat orders for manufactured equipment, ensuring all specifications, quantities and customer requirements are accurate.
- Act as the main point of contact for customers, providing regular updates and responding to any queries.
- Liaise with Sales, Manufacturing, Service and logistics teams to ensure orders progress efficiently.
- Coordinate deliveries, installations and customer training where required.
- Monitor manufacturing progress and lead times, keeping customers informed of any updates or changes.
- Carry out aftercare follow-ups following installation and assist with resolving any issues that arise.
- Maintain accurate customer records, order information and action lists using internal systems.
- Identify opportunities to promote maintenance plans and equipment financing where appropriate.
- Support the development and improvement of internal processes, checklists and customer onboarding procedures.
Skills Required:
- Previous experience in a customer service, order processing, sales administration or coordination role.
- Good understanding of mechanical, electrical or technical products and equipment.
- Strong organisational skills, with excellent attention to detail.
- Confident communication skills and the ability to build positive customer relationships.
- Ability to manage multiple orders and priorities while ensuring deadlines are met.
- A proactive approach to problem-solving and handling customer queries.
- Good IT skills, including Microsoft Office and experience using business systems.
- A reliable, professional and flexible approach, with the ability to work effectively as part of a team.
Qualifications Required:
- Previous experience within manufacturing, engineering, industrial equipment or B2B distribution would be advantageous.
- Experience coordinating customer orders, deliveries, installations or onboarding processes.
- An understanding of mechanical or electrical products and technical specifications.
- Familiarity with CRM or ERP systems, such as Odoo or Microsoft Dynamics 365.
- Experience promoting maintenance plans, service contracts or equipment financing.
- Relevant qualifications in business administration, engineering or a related field would be beneficial, but are not essential.
Customer Onboarding & Order Coordinator in Suffolk employer: Tennial Personnel
Join a vibrant village pub just outside Stowmarket, where you'll be part of a close-knit team dedicated to serving fresh, wholesome food in a welcoming community atmosphere. With flexible working hours and the opportunity for personal growth through menu creativity and collaboration with volunteers, this role offers a rewarding experience for passionate cooks looking to make a difference in their local area.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Onboarding & Order Coordinator in Suffolk
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tennial Personnel. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tennial Personnel before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Onboarding & Order Coordinator in Suffolk
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tennial Personnel:Your cover letter is your chance to shine! Tell us why you want to work at Tennial Personnel specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tennial Personnel!
How to prepare for a job interview at Tennial Personnel
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
