Personal Assistant in Suffolk, Woodbridge

Tennial Personnel are actively seeking a hands-on Sales Office Assistant / Plant Nursery Support professional on behalf of our client, a prestigious plant nursery and arboretum based in Campsea Ashe, Suffolk. This is a temporary-to-permanent opportunity for the right candidate, offering an hourly rate of £12.21 to £15.00 per hour, depending on experience. This is an excellent opportunity for an organised and proactive individual with a genuine interest in plants, horticulture, and the outdoor environment to join a highly respected horticultural business. The role combines sales office support with practical exposure to the nursery, supporting senior management while ensuring customers receive knowledgeable, accurate, and professional service throughout their journey. This part-time position offers flexible working hours and days, subject to discussion.

Key Responsibilities:

• Act as a knowledgeable first point of contact for customer enquiries relating to plants, availability, orders, collections, and deliveries.
• Manage customer enquiries from initial contact through to sale, dispatch, delivery, or collection, ensuring accurate follow-up.
• Meet and greet customers and visitors to the nursery in a professional and welcoming manner.
• Confidently learn, use, and apply botanical plant names in customer interactions and internal documentation.
• Provide organisational and administrative support to the Managing Director.
• Answer incoming telephone calls, resolving queries within scope or escalating appropriately while ensuring completion.
• Maintain and update customer records, databases, and plant-related documentation.
• Carry out research to support nursery projects, plant stock, or development initiatives.
• Work confidently within the nursery and outdoor environment as required.
• Maintain high standards of customer service and professionalism at all times.
• Assist with copywriting for plant-related marketing materials and customer communications (desirable).
• Produce freehand sketch drawings to support garden or planting design concepts (desirable).

Skills Required:

• Strong interest in plants, horticulture, and the natural environment.
• Proactive, confident, and able to work independently without constant supervision.
• Strong organisational and time management skills.
• Excellent telephone and face-to-face customer service skills.
• Comfortable working outdoors and within a nursery environment.
• Good IT skills, particularly Microsoft Office.
• Willingness to learn and develop botanical and horticultural knowledge.

Qualifications Required:

• Previous experience in a plant nursery, arboretum, garden centre, or horticultural environment is advantageous.
• Experience in an administrative, sales support, or customer-facing role is beneficial.
• Exposure to plant identification, botanical naming, or horticultural practices is desirable.
• Experience with copywriting, marketing content, or customer communications is an advantage.
• Ability to produce freehand sketches for garden or planting designs is beneficial.