Customer Onboarding & Order Coordinator in Ipswich

Tennial Personnel are actively searching for an organised, confident and customer-focused Customer Onboarding & Order Coordinator to join our client, a manufacturing business based in Clopton. This opportunity would suit someone with previous customer service and administrative experience, ideally supported by an understanding of mechanical, electrical or technical equipment.
The successful candidate will be responsible for managing customer orders from the initial handover and onboarding stages through to manufacturing, delivery, installation and aftercare. Acting as the main point of contact, you will work closely with the Sales, Manufacturing and Service teams to ensure orders progress smoothly, customer expectations are managed and a consistently high level of service is delivered.
The role is available on a temporary-to-permanent basis, with the opportunity to become permanent following 12 successful working weeks. Direct permanent applications will also be considered, with the contract arrangement dependent on the successful applicant.
Working hours are Monday to Thursday, 8:45am–5:00pm, and Friday, 9:00am–4:00pm.
Key Responsibilities:
Manage new customer onboarding and coordinate project orders from initial handover through to completion.
Process repeat orders for manufactured equipment, ensuring all specifications, quantities and customer requirements are accurate.
Act as the main point of contact for customers, providing regular updates and responding to any queries.
Liaise with Sales, Manufacturing, Service and logistics teams to ensure orders progress efficiently.
Coordinate deliveries, installations and customer training where required.
Monitor manufacturing progress and lead times, keeping customers informed of any updates or changes.
Carry out aftercare follow-ups following installation and assist with resolving any issues that arise.
Maintain accurate customer records, order information and action lists using internal systems.
Identify opportunities to promote maintenance plans and equipment financing where appropriate.
Support the development and improvement of internal processes, checklists and customer onboarding procedures.
Skills Required
Previous experience in a customer service, order processing, sales administration or coordination role.
Good understanding of mechanical, electrical or technical products and equipment.
Strong organisational skills, with excellent attention to detail.
Confident communication skills and the ability to build positive customer relationships.
Ability to manage multiple orders and priorities while ensuring deadlines are met.
A proactive approach to problem-solving and handling customer queries.
Good IT skills, including Microsoft Office and experience using business systems.
A reliable, professional and flexible approach, with the ability to work effectively as part of a team.
Qualificati...