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- Tasks: Lead daily store operations and support the Store Manager in a dynamic retail environment.
- Company: Join TenneyBrook Markets, a community-focused convenience store chain with over 30 years of service.
- Benefits: Enjoy competitive pay, flexible shifts, health insurance, and opportunities for career growth.
- Why this job: Be part of a diverse team that values customer service and community impact while developing your skills.
- Qualifications: Must have supervisory experience and a passion for retail; an associate degree is preferred.
- Other info: Work in a fun, fast-paced environment with a strong emphasis on teamwork and personal development.
The predicted salary is between 28000 - 36000 £ per year.
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To help provide our employees with a safe work environment, we are a drug free
Are you passionate about delivering excellent customer service and have a strong interest in retail sales. At Tenneybrook Markets we offer competitive pay, benefits, and opportunities for career growth. If you are motivated, enthusiastic, and enjoy working in a dynamic team environment, we are seeking Great People – like you!
Join us and become part of our amazing journey.
We believe that diversity and inclusion among our team members is critical to our success as a company and we seek to recruit, develop, and retain the most talented people.
About Us: TenneyBrook Markets is a leading convenience store chain committed to providing exceptional customer service and high-quality products to our valued customers for over 3 decades in the heart of Rutland, Vermont with C-stores in VT and NY. At TenneyBrook, we\’re more than just a convenience store; we\’re a community where you can make a difference. We are committed to helping you achieve your career goals.
Our Values Drive Our Guest Experience – We CARE in every way, every day!
- Customer Focus
- Accountability
- Respect
Position Description: The goal of this position is to be prepared to step into a Store Manager role. The primary role of the Assistant Manager is to successfully oversee operations of a C-Store in the absence of a manager. This individual is also responsible for required daily, weekly and monthly paperwork including inventory and bank deposits, etc. when the Store Manager is not working. The Assistant Manager will assist the Store Manager in the day-to-day activities within the store and the development and training of store sales associates, while ensuring that company standards are met at all times. The Assistant Store Manager is responsible for supporting the training and coaching of all employees to follow all state and federal regulation compliance, including alcohol and tobacco sales.
Supervisory Responsibilities:
- Assists management with the hiring and training of new and existing staff.
- As requested by the Manager, conducts or assists with performance evaluations that are timely and constructive.
- Assists the Manager with employment actions, including discipline and termination of employees in accordance with company policy.
Duties/Responsibilities:
- Provides exceptional customer service.
- Establishes all sales are recorded accurately: includes gas, lottery and convenience store items.
- Assists with making bank deposits as requested by Store Manager.
- Collaborates with management team and communicates any concerns with merchandise pricing to the Price Book Administrator.
- Assesses environmental procedures, ensuring compliance, training staff on spill response, safety and security issues, and the reporting procedures for both staff and customer incident or accidents following company reporting protocol.
- Manages inventory, approving or facilitating purchases as needed; verifies costs and receipts, orders supplies as necessary.
- Exhibits exceptional customer service with each guest interaction.
- Monitors staff performance, identifying and facilitating opportunities to increase productivity and efficiency.
- Oversees daily duties of staff to ensure projects are completed and customer needs are met.
- Trains staff on federal and state approved certification programs for the sale of age restricted products.
- Maintains property, may include emptying trash cans, wiping down gas pumps, salting.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Scheduling flexibility for all shifts with ability to perform all duties of a store associate regularly, including covering shifts when necessary for call ins, overnights, and weekends.
- Basic understanding of budgeting principles, including managing expenses, tracking sales performance, and maximizing profitability.
- Ability to work both independently and collaboratively.
- Excellent time management skills with the ability to assign and delegate tasks.
- Proficient with POS or related retail sales software.
- Excellent organizational skills and attention to detail.
- Ability to work effectively as part of a team and collaborate with colleagues to achieve common goals.
Education and Experience:
- Associate Degree in business management or related field preferred.
- One year in a supervisory role required.
- Two years of related experience in the retail / customer service industry required.
Physical Requirements:
- Be able to enter and work in a cooler of 30 degrees up to 30 minutes at a time.
- Must be able to lift merchandise up to 40lbs.
If you know someone who would be a great fit with Tenneybrook, we have a great referral bonus program!
TenneyBrook is an equal opportunity employer committed to a diverse workforce, creating an inclusive and respectful environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
work place.
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required.
Job Type: Full-time
Pay Range: $16.00 – $19.00 per hour
- 401(k)
- 401(k) matching
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
- 1 year supervisory
- 2 years retail sales / customer service
Shift:
- Day shift
- Evening shift
- Morning shift
Application Question(s):
- Why are you interested in working for TenneyBrook Convenience Stores?
Education:
- HS Diploma
Ability to Commute:
Work Location: In person – 16 Locations in VT & NY
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Assistant Manager employer: TenneyBrook
Contact Detail:
TenneyBrook Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Familiarise yourself with TenneyBrook Markets' values and mission. Understanding their commitment to customer service and community will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Highlight your experience in retail and customer service during any interactions. Be ready to share specific examples of how you've successfully managed teams or improved customer satisfaction in previous roles.
✨Tip Number 3
Demonstrate your leadership skills by discussing how you've trained or mentored staff in the past. This is crucial for the Assistant Manager role, so be prepared to explain your approach to developing team members.
✨Tip Number 4
Be proactive in showing your flexibility and willingness to cover shifts. Mentioning your availability for various shifts can set you apart, as it shows your commitment to supporting the team and ensuring smooth operations.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in retail and customer service. Emphasise any supervisory roles you've held and specific achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your interest in the Assistant Manager role at TenneyBrook. Mention how your values align with theirs, particularly around community and teamwork.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as communication, time management, and the ability to work both independently and collaboratively. Provide examples of how you've successfully used these skills in past positions.
Answer Application Questions Thoughtfully: When responding to application questions, especially 'Why are you interested in working for TenneyBrook?', be sincere and specific. Discuss what excites you about their commitment to customer service and community involvement.
How to prepare for a job interview at TenneyBrook
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service during the interview. Share specific examples of how you've gone above and beyond for customers in previous roles, as this aligns with Tenneybrook's core values.
✨Demonstrate Leadership Skills
As an Assistant Manager, you'll need to show that you can lead a team effectively. Prepare to discuss your experience in training and supervising staff, and be ready to provide examples of how you've handled challenges in a supervisory role.
✨Understand the Business Operations
Familiarise yourself with the daily operations of a convenience store, including inventory management and compliance with regulations. Being knowledgeable about these aspects will demonstrate your readiness to step into a Store Manager role when needed.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about Tenneybrook's culture, values, and expectations for the Assistant Manager role. This shows your genuine interest in the company and helps you assess if it's the right fit for you.
