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- Tasks: Provide remote support for software and hardware issues in print and scan environments.
- Company: Join a dynamic tech provider focused on tailored business solutions nationwide.
- Benefits: Enjoy competitive holidays, healthcare cash plans, and flexible remote or hybrid work options.
- Why this job: Be part of a supportive team that values initiative and customer-first attitudes in a fast-paced environment.
- Qualifications: Experience in IT helpdesk roles with strong communication and technical skills required.
- Other info: Ideal for UK-based candidates; apply now to advance your IT support career!
The predicted salary is between 30000 - 37000 £ per year.
Join my partners growing Tech Team as a Solutions Helpdesk Engineer (2 positions).
Location: Office-Based / Remote / Hybrid (Entirely up to the candidate)
Job Type: Full-Time, Permanent
Salary: Up to £37,000 per annum
My partners are looking for an experienced Solutions Helpdesk Agent to join our fast-growing technology company. This is your chance to play a key role in supporting an extensive client base across cutting-edge print and scan solutions.
About Us: We’re a dynamic, customer-focused technology provider, delivering tailored business solutions to clients nationwide. As we continue to expand, we need talented professionals who thrive in fast-paced environments and are committed to service excellence.
About the Role: As a Helpdesk Agent, you’ll provide remote support for both software and hardware issues—focusing primarily on print and scan environments. You'll be part of a collaborative and supportive team that values initiative, efficiency, and a customer-first attitude.
Key Responsibilities:
- Prioritise and manage support tickets within SLA timelines
- Resolve hardware and software issues via remote tools
- Own and drive helpdesk operations across their platforms including print and scan.
Our Solutions Portfolio Includes:
- Hardware: Sharp, Ricoh, Canon, Konica Minolta, Lexmark, HP
- Software: PaperCut MF, PaperCut Hive, uniFLOW, uniFLOW Online
What We’re Looking For:
- Experience in an IT helpdesk or technical support role
- Excellent communication and ticket-handling skills
- Strong technical knowledge of multi-functional devices such as the above devices.
- Experience supporting print management solutions (e.g., PaperCut or uniFLOW) Bonus points for both!
The type of candidate we are looking for would be someone with good experience under their belt, who has experience with remote support and either been in an MSP, Telecoms or IT company.
What’s in It for You?
- Competitive holiday (rising to 28 with service) + bank holidays on top.
- Healthcare cash plan
- Access to our employee rewards platform
- Remote or Hybrid, our partners have sites all across UK, Scotland and Wales. The ideal would be once a month onsite but open to fully remote candidates (Very flexible).
ALL APPLICANTS MUST BE UK BASED.
Apply Now!
Ready to take the next step in your IT support career? Send us your CV and a short cover letter telling us why you’re the right fit. We’d love to hear from you!
Help Desk Engineer employer: Tennex Recruitment Solutions
Contact Detail:
Tennex Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Engineer
✨Tip Number 1
Familiarise yourself with the specific hardware and software mentioned in the job description, such as Sharp, Ricoh, Canon, and PaperCut. Having hands-on experience or knowledge about these technologies will give you an edge during interviews.
✨Tip Number 2
Brush up on your remote support skills. Since the role involves providing remote assistance, practice using common remote support tools and ensure you can demonstrate your ability to troubleshoot effectively from a distance.
✨Tip Number 3
Showcase your customer service skills. Prepare examples of how you've successfully resolved client issues in the past, focusing on your communication style and how you prioritised customer satisfaction.
✨Tip Number 4
Network with current or former employees of the company if possible. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Help Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT helpdesk or technical support roles. Emphasise your skills with multi-functional devices and any experience you have with print management solutions like PaperCut or uniFLOW.
Craft a Compelling Cover Letter: In your cover letter, explain why you're the perfect fit for the Help Desk Engineer role. Mention your customer-focused attitude and how your previous experiences align with the responsibilities outlined in the job description.
Showcase Technical Skills: Clearly outline your technical knowledge related to hardware and software issues, especially in print and scan environments. Use specific examples from your past roles to demonstrate your problem-solving abilities.
Highlight Remote Support Experience: Since this role involves remote support, make sure to mention any previous experience you have in providing remote assistance. Discuss the tools you've used and how you effectively managed support tickets in a timely manner.
How to prepare for a job interview at Tennex Recruitment Solutions
✨Know Your Tech
Brush up on your knowledge of the specific hardware and software mentioned in the job description, such as Sharp, Ricoh, Canon, and print management solutions like PaperCut. Being able to discuss these technologies confidently will show your expertise.
✨Demonstrate Customer Focus
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you prioritised client needs and resolved issues efficiently, as this role is all about a customer-first attitude.
✨Showcase Remote Support Skills
Since the position involves remote support, be ready to discuss your experience with remote troubleshooting tools and techniques. Share specific instances where you successfully resolved issues without being on-site.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, team dynamics, and expectations for the Help Desk Engineer role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
