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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for our awesome clients.
- Company: Join a fast-growing tech company with a vibrant culture and strong financial backing.
- Benefits: Enjoy a flexible hybrid work model and opportunities for personal and career development.
- Why this job: Be part of an award-winning team during an exciting growth phase in the tech industry.
- Qualifications: Experience in 1st and 2nd line support, with skills in Active Directory, O365, and networking preferred.
- Other info: Work in a collaborative environment with a focus on cutting-edge workplace technologies.
The predicted salary is between 26000 - 30000 £ per year.
IT Support / Multiple positions. 1st line Support £23-£26k 2nd line Support £26k-£30k Some flexibility for superstars! I am currently working with an industry leading, fast-growing technology company that have offices dotted around the UK, with this position being based around the Consett area. They serve over 9,000 customers and aim to maximise operational effectiveness and are very keen on using cutting-edge workplace technologies. This is a company who have a vibrant company culture and are dedicated on personal and career development. Overall, they are an award-winning company who have such a strong financial backing that they are now acquiring other software companies due to their rapid growth. Due to this, it is a very exciting time to join this company. The IT Support Specialist position also offers a flexible hybrid working model where you are required to go into the office once a week. The ideal IT Support Specialist should have (brownie points for all!): Experience in providing 1st line: Active Directory, O365, Windows &/or Apple, ITIL Framwork, VOIP is desirable. Experience in providing 2ndline: AD, O365, SQL, Networking, Sharepoint, VOIP, Microsoft, Azure is desirable. Both roles should have someone with a collaborative work style andexcellent communication skills
2nd Line Support employer: Tennex Recruitment Solutions
Contact Detail:
Tennex Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support
✨Tip Number 1
Familiarize yourself with the technologies mentioned in the job description, especially Active Directory, O365, and SQL. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Showcase your collaborative work style by preparing examples of past teamwork experiences. Be ready to discuss how you effectively communicated and resolved issues in a team setting during the interview.
✨Tip Number 3
Research the company culture and values. Understanding their focus on personal and career development will help you align your answers with what they are looking for in a candidate.
✨Tip Number 4
Prepare questions about the hybrid working model and how it impacts team collaboration. This shows your interest in the role and helps you gauge if the company is the right fit for you.
We think you need these skills to ace 2nd Line Support
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the 2nd Line Support position. Highlight the key skills and experiences required, such as Active Directory, O365, SQL, and Networking, and think about how your background aligns with these requirements.
Tailor Your CV: Customize your CV to emphasize relevant experience in IT support, particularly focusing on your 1st and 2nd line support skills. Use specific examples that demonstrate your expertise in the technologies mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your desire to work in a vibrant company culture. Mention your collaborative work style and excellent communication skills, as these are highlighted as important traits for the role.
Highlight Your Flexibility: Since the position offers a flexible hybrid working model, express your willingness to adapt to this setup. Mention your ability to work independently while also valuing in-person collaboration once a week.
How to prepare for a job interview at Tennex Recruitment Solutions
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Active Directory, O365, SQL, and Networking. Highlight specific examples where you've successfully resolved issues using these technologies.
✨Demonstrate Your Communication Skills
Since excellent communication is key for this role, practice explaining technical concepts in simple terms. This will show that you can effectively communicate with both technical and non-technical team members.
✨Emphasize Your Collaborative Work Style
Share examples of how you've worked in a team environment. Discuss any collaborative projects or experiences that demonstrate your ability to work well with others, especially in high-pressure situations.
✨Research the Company Culture
Familiarize yourself with the company's vibrant culture and their focus on personal and career development. Be ready to discuss how your values align with theirs and how you can contribute to their exciting growth.
