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- Tasks: Provide top-notch IT support and troubleshoot tech issues for our awesome customers.
- Company: Join a fast-growing tech company with a vibrant culture and strong financial backing.
- Benefits: Enjoy a flexible hybrid work model and opportunities for personal and career development.
- Why this job: Be part of an award-winning team during an exciting growth phase with cutting-edge technologies.
- Qualifications: Experience in 1st line support, Active Directory, O365, and excellent communication skills are a must.
- Other info: Positions available in Consett; flexibility for superstars!
The predicted salary is between 18400 - 20800 £ per year.
IT Support / Multiple positions. 1st line Support £23-£26k 2nd line Support £26k-£30k Some flexibility for superstars! I am currently working with an industry leading, fast-growing technology company that have offices dotted around the UK, with this position being based around the Consett area. They serve over 9,000 customers and aim to maximise operational effectiveness and are very keen on using cutting-edge workplace technologies. This is a company who have a vibrant company culture and are dedicated on personal and career development. Overall, they are an award-winning company who have such a strong financial backing that they are now acquiring other software companies due to their rapid growth. Due to this, it is a very exciting time to join this company. The IT Support Specialist position also offers a flexible hybrid working model where you are required to go into the office once a week. The ideal IT Support Specialist should have (brownie points for all!): Experience in providing 1st line: Active Directory, O365, Windows &/or Apple, ITIL Framwork, VOIP. Experience in providing 2ndline: AD, O365, SQL, Networking, Sharepoint, VOIP, Microsoft, Azure is desirable. Both roles should have someone with a collaborative work style andexcellent communication skills Some bene…
1st Line Support employer: Tennex Recruitment Solutions
Contact Detail:
Tennex Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support
✨Tip Number 1
Familiarize yourself with the technologies mentioned in the job description, such as Active Directory, O365, and VOIP. Having hands-on experience or even completing relevant online courses can give you an edge during the interview.
✨Tip Number 2
Showcase your communication skills by practicing common IT support scenarios. Being able to explain technical issues in simple terms is crucial for a 1st Line Support role.
✨Tip Number 3
Research the company culture and values of the organization. Understanding their focus on personal and career development will help you align your answers with what they are looking for in a candidate.
✨Tip Number 4
Prepare questions to ask during the interview about their hybrid working model and team dynamics. This shows your interest in the role and helps you assess if it's the right fit for you.
We think you need these skills to ace 1st Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight your experience with 1st line support, especially with technologies like Active Directory, O365, and Windows. Use keywords from the job description to catch the employer's attention.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your understanding of the company's vibrant culture. Mention specific experiences that demonstrate your collaborative work style and excellent communication skills.
Highlight Relevant Experience: In your application, emphasize any previous roles or projects where you provided IT support. If you have experience with 2nd line support technologies like SQL or Azure, be sure to include that as well.
Show Enthusiasm for Growth: Express your excitement about joining a fast-growing company and your eagerness to contribute to their success. Mention your interest in personal and career development opportunities within the organization.
How to prepare for a job interview at Tennex Recruitment Solutions
✨Show Your Technical Skills
Be prepared to discuss your experience with Active Directory, O365, and other relevant technologies. Highlight specific examples where you've successfully resolved issues using these tools.
✨Demonstrate Your Communication Skills
Since excellent communication is key for this role, practice explaining technical concepts in simple terms. This will show that you can effectively support customers who may not be tech-savvy.
✨Emphasize Your Collaborative Work Style
Share examples of how you've worked in a team environment. Discuss any experiences where collaboration led to successful problem-solving or project completion.
✨Research the Company Culture
Understand the vibrant company culture and values of the organization. Be ready to discuss how your personal values align with theirs and how you can contribute to their growth.
