Campus Support Specialist Coffee County Campus in Manchester

Classification: Full-time, Non-exempt, 12 month

Office Location: TCAT – McMinnville at Coffee County, 2790 Woodbury Hwy, Manchester, TN 37355

Hours: 7:30 am – 4:00 pm Monday- Friday

Supervises: n/a

Reports to: Coffee Campus Coordinator

Salary: $31,922-39,902

Minimum Qualifications:

• High school diploma or equivalent.
• Experience in customer service, reception, office administration, or a related field preferred for a minimum of three years.
• Proficiency in Microsoft Office Suite and standard office equipment with basic knowledge of social media platforms and digital communication tools.
• Ability to learn institutional software and purchasing systems.
• Ability to perform multiple administrative tasks while maintaining accuracy.
• Strong organizational skills with attention to detail.
• Excellent written and verbal communication skills along with strong organizational and time-management skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to work independently and as part of a team.
• Ability to adapt to changing priorities in a fast-paced environment.
• Valid Tennessee Driver’s License.

Preferred Qualifications:

• Prior secondary or post-secondary experience.
• Technical Diploma, Associate’s degree, or higher degree from an accredited institution.
• Experience of Ellucian Banner or other student information systems.

General Duties:

The Campus Support Specialist provides front-line administrative support to students, faculty, staff, and visitors while assisting with a variety of daily campus operations. This position serves as the primary receptionist for the campus and performs clerical, purchasing, communications, and administrative support functions. The Campus Support Specialist contributes to a welcoming campus environment by providing excellent customer service and ensuring routine administrative tasks are completed accurately and efficiently.

Key Responsibilities – Essential Job Functions:

• Serve as the primary receptionist by greeting students, visitors, and guests in a professional and courteous manner.
• Answer and direct incoming telephone calls, visitors, and faculty, staff, and students appropriately.
• Provide information regarding college programs, services, and campus events.
• Receive and distribute mail, deliveries, and packages.
• Receive and process student payments, assist with account balance collection, and prepare daily deposits as needed.
• Maintain current knowledge of all college programming.
• Sustain the appearance of the administrative office and front reception area.
• Keep administrative calendar.
• Secure facility when needed.
• Maintain and track facility key inventory.
• Enter contract information into institutional systems and maintain supporting documentation.
• Prepare routine correspondence, reports, forms, and other office documents.
• Maintain files and records in accordance with institutional procedures.
• Assist with registration, orientation, graduation, campus events, and other institutional activities.
• Prepare purchase requests and place orders for approved supplies, equipment, and materials.
• Receive shipments and verify items against packing slips and purchase orders.
• Process receipts for purchased goods and services according to institutional procedures.
• Maintain purchasing documentation and assist with inventory of office supplies.
• Publish approved content on the institution's social media platforms.
• Take photographs of campus events, student activities, and special programs for promotional purposes.
• Update digital signage throughout the campus with announcements, event information, deadlines, and other approved messages.
• Assist with maintaining a consistent and professional institutional image across communication platforms.
• Help prepare meeting materials, event supplies, and informational packets.
• Coordinates and tracks maintenance service requests.
• Serves on college committees and activities as needed.
• Maintain confidentiality of student and institutional records in accordance with FERPA and college policies.
• Maintains live work requests and student work documentation ensuring the live work policy compliance by staff, faculty, students, and clients.
• Perform other related duties as assigned.

Background checks will be completed on all new hires. Instructors will be asked to sign a background release authorizing TCAT - McMinnville to complete a background check which will include the following: Sex Offender Registry, County Criminal & Federal Criminal.

Physical Demands and Working Conditions (ADA REQUIREMENTS):

• Heavy use of a computer.
• Normal standing, sitting, and walking.
• Lifting of boxes weighing approximately 40 pounds or less.
• Operating a motor vehicle to travel within the college service area and in other areas as needed.

Salary: Commensurate with experience, education and training according to Tennessee Colleges of Applied Technology salary guidelines.

Employment Documents: Current federal law requires identification and eligibility verification prior to employment. Only U.S. citizens and aliens authorized to work in the United States may be employed. A criminal/financial background check will be required for applicants elected.

TCAT - McMinnville does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by the Tennessee Board of Regents policies with respect to employment, programs and activities.

The following person has been designated to handle inquiries regarding nondiscrimination policies: Stephanie Griffits, Fiscal Services Assistant, stephanie.griffits@tcatmcminnville.edu, 241 Vo-Tech Dr, McMinnville, TN 37110, (931) 473-5587.

The TCAT - McMinnville policy on nondiscrimination can be found at https://tcatmcminnville.edu/about/non-discrimination-statement.

EOE/AA/Title IX/Title VI/ADA Employer Tennessee Board of Regents Institution.