At a Glance
- Tasks: Provide top-notch customer service and resolve inquiries in a fast-paced environment.
- Company: Join the iconic Wellpark Brewery, Scotland's leading brewer-led distributor.
- Benefits: Competitive salary, supportive culture, and opportunities for growth.
- Other info: Diverse and inclusive workplace with a focus on sustainability and personal development.
- Why this job: Be part of a team that shapes Scotland's drinking culture and delivers joy to customers.
- Qualifications: Experience in customer service, strong IT skills, and excellent problem-solving abilities.
The predicted salary is between 18900 - 23100 £ per year.
The iconic Wellpark Brewery has stood in the heart of Glasgow for over 450 years and is the home of Tennent’s Direct. We are Scotland’s leading brewer-led distributor, supplying venues with all their drinks needs, from fine wine to draught beer and everything in between. Built on a culture of trust, we are committed to doing what’s best for our customers, our people and our world and we’re proud to say that our team know the Scottish hospitality industry better than anyone. With unique insights and experience, we help shape what the nation is drinking.
About the Role
Fast paced customer service role with responsibility for liaising with primary and wholesale customers, providing product and service information to ensure prompt resolution of any inquiries or issues.
Key Accountabilities:
- Processing new orders and order amendments received from EDI and email.
- Collecting service level information and reporting same on a daily basis, ensuring communication of issues impacting customers in a timely manner.
- Prepare and process customer ullage and uplift requests, co-ordinating with the relevant areas to ensure timely completion.
- Help customers to reach resolution of issues and work with wider team to identify root cause of recurring issues.
- Provide daily service level reporting, working with relevant areas to identify root cause.
- Tracking and monitoring EDI orders to ensure order fulfilment.
- Process and amend customer orders received via email working closely with colleagues to ensure order fulfilment.
- Managing a busy inbound customer service mailbox in a timely manner.
About you:
- Experience in a fast paced customer services role.
- Administration experience.
- Proficient in use of IT systems, particularly Excel and Outlook.
- Excellent problem solving skills.
- Organisation and attention to detail.
- Effective time management.
- Professional and friendly telephone manner.
- Professional and accurate communicator via email.
- Ability to work to deadlines and manage own time effectively.
- Ability to follow and adhere to established processes and procedures.
- Customer orientation and able to adapt to different personalities.
About Us
Operating through the Matthew Clark, Bibendum, Tennent’s and Bulmers Ireland brands, the Group has a market leading range, scale and reach including an intimate understanding of the markets it serves. Together we grow, brew, manufacture, market, and deliver some of the world’s favourite drinks. C&C Group plc is a premium drinks company which owns, manufactures, markets, and distributes a unique portfolio of beer and cider brands in its home markets and across the globe.
C&C Group’s portfolio of owned/exclusive brands include: Bulmers, the leading Irish cider brand; Tennent’s, the leading Scottish beer brand; Magners the premium international cider brand; as well as a range of fast-growing, premium and craft ciders and beers, such as Heverlee, Menabrea, Five Lamps and Orchard Pig.
We seek to champion and embed sustainability in everything that we do at C&C. While delivering joy to customers, we always shine a light on people and the planet. We have a clear ESG vision delivering to a better world. We respect, support, and develop all our people to be their best, with a focus on results by creating a culture of winning together.
We also recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to delivering on our mission. Therefore, we encourage people from all backgrounds to apply. Please let us know if you require accommodations during the interview process.
Customer Service Representative in Glasgow employer: Tennent's
As a Hygiene Operative, you will be part of a dedicated team committed to maintaining the highest standards of cleanliness in our food production facility. We pride ourselves on fostering a supportive work culture that values attention to detail and teamwork, while also offering comprehensive training and development opportunities to help you grow in your role. Located in a vibrant area, we provide a flexible working environment that encourages a healthy work-life balance, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tennent's. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tennent's before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tennent's:Your cover letter is your chance to shine! Tell us why you want to work at Tennent's specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tennent's!
How to prepare for a job interview at Tennent's
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
