Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers and sales teams by resolving enquiries and ensuring smooth transactions.
- Company: Join Wellpark Brewery, Scotland's leading brewer with a rich 450-year history.
- Benefits: Enjoy a supportive culture, training opportunities, and a focus on sustainability.
- Why this job: Be part of a passionate team shaping Scotland's drinking culture while making a positive impact.
- Qualifications: Previous customer-facing experience and strong communication skills are preferred.
- Other info: Diversity is valued; all backgrounds are encouraged to apply.
The predicted salary is between 24000 - 36000 £ per year.
The iconic Wellpark Brewery has stood in the heart of Glasgow for over 450 years and is the home of Tennent’s Direct. We are Scotland’s leading brewer-led distributor, supplying venues with all their drinks needs, from fine wine to draught beer and everything in between. Built on a culture of trust, we are committed to doing what’s best for our customers, our people and our world.
About the Role
As a Customer & Sales Support Exec you will be an integral part of the Customer Service team, with a customer-focused attitude and strong communication style. As the main contact for all Customer Service enquiries and issues, you’ll have the ability to quickly identify a solution and implement the action required to reach a resolution. You’ll also be an effective support function for the Sales Team, able to deal with all levels of customers including high profile, high value or specialist accounts. Above all else, you will provide an informed, professional and appropriate response to internal and external enquiries.
Key Accountabilities
- Accurately and efficiently complete all system-based transactions required to support the workload of the department and in line with Business requirements.
- Apply logical approach to customer issues to bring about appropriate resolutions and to liaise with the Sales force on outputs.
- Resolve queries in the best interest of both the customer and the company.
- Carry out any reporting requirements as necessary.
- Consistent demonstration of positive, role model behaviour.
- Proactively seek to improve personal performance through training programmes, coaching sessions and other development opportunities.
- Ability to communicate effectively.
- Demonstrate flexibility by assisting and supporting other areas of the department and business as and when required.
- Develop good working relationships with all other areas of the business.
About you
- Experience in previous customer-facing roles.
- High degree of accuracy and attention to detail.
- Excellent written and verbal communication skills.
- Customer focused and a keen interest in problem-solving.
- PC Literate.
- Sales and/or Contact Centre experience preferred but not essential.
We seek to champion and embed sustainability in everything that we do at C&C. While delivering joy to customers, we always shine a light on people and the planet. We have a clear ESG vision delivering to a better world. We respect, support, and develop all our people to be their best, with a focus on results by creating a culture of winning together.
We also recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to delivering on our mission. Therefore, we encourage people from all backgrounds to apply. Please let us know if you require accommodations during the interview process.
Customer Support Executive employer: Tennent's
Contact Detail:
Tennent's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive
✨Tip Number 1
Familiarise yourself with the products and services offered by Wellpark Brewery. Understanding their range, from fine wines to draught beers, will help you engage more effectively during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might face in the role. Think about how you would handle difficult customer queries or complaints, as showcasing your problem-solving abilities will be crucial.
✨Tip Number 3
Network with current or former employees of Wellpark Brewery or similar companies. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare to discuss your previous customer-facing experiences in detail. Be ready to share specific examples of how you've successfully resolved issues or improved customer satisfaction, as this will highlight your suitability for the role.
We think you need these skills to ace Customer Support Executive
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Customer Support Executive position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer-facing roles. Emphasise your communication skills, attention to detail, and any problem-solving experiences that relate to the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully resolved customer issues in the past and how you can contribute to the team at Wellpark Brewery.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Support Executive.
How to prepare for a job interview at Tennent's
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer-facing roles. Be ready to discuss specific examples where you successfully resolved customer issues or improved their experience.
✨Demonstrate Problem-Solving Abilities
Prepare to talk about how you approach problem-solving. Think of scenarios where you identified a solution quickly and effectively, especially in high-pressure situations.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practice articulating your thoughts clearly. Use concise language and ensure you can explain complex ideas simply.
✨Research the Company and Its Values
Familiarise yourself with Wellpark Brewery and its commitment to sustainability and customer service. Showing that you understand their culture and values will demonstrate your genuine interest in the role.
