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For Companies At a Glance
- Tasks: Provide top-notch customer support and resolve queries efficiently.
- Company: Join the iconic Wellpark Brewery, a leader in Scotland's beverage industry.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Be part of a team that shapes Scotland's drinking culture and supports local venues.
- Qualifications: Customer-facing experience and strong communication skills are a plus.
- Other info: Diverse and inclusive workplace focused on sustainability and personal development.
The predicted salary is between 24000 - 36000 £ per year.
Overview
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The iconic Wellpark Brewery has stood in the heart of Glasgow for over 450 years and is the home of Tennent’s Direct. We are Scotland’s leading brewer-led distributor, supplying venues with all their drinks needs, from fine wine to draught beer and everything in between. Built on a culture of trust, we are committed to doing what’s best for our customers, our people and our world and we’re proud to say that our team know the Scottish hospitality industry better than anyone. With unique insights and experience, we help shape what the nation is drinking.
About the Role
As a Customer & Sales Support Exec you will be an integral part of the Customer Service team, with a customer-focused attitude and strong communication style. As the main contact for all Customer Service enquiries and issues, you’ll have the ability to quickly identify a solution and implement the action required to reach a resolution. You’ll also be an effective support function for the Sales Team, able to deal with all levels of customers including high profile, high value or specialist accounts. Above all else, you will provide an informed, professional and appropriate response to internal and external enquiries.
Key Accountabilities
- Accurately and efficiently complete all system-based transactions required to support the workload of the department and in line with Business requirements
- Apply logical approach to customer issues to bring about appropriate resolutions and to liaise with the Sales force on outputs
- Resolve queries in the best interest of both the customer and the company
- Carry out any reporting requirements as necessary
- Demonstrate consistently positive, role-model behavior
- Proactively seek to improve personal performance through training, coaching and development opportunities
- Communicate effectively
- Demonstrate flexibility by assisting and supporting other areas of the department and business as required
- Develop good working relationships with all other areas of the business
About you
- Experience in previous customer-facing roles
- High degree of accuracy and attention to detail
- Excellent written and verbal communication skills
- Customer focused with a keen interest in problem-solving
- PC literate
- Sales and/or Contact Centre experience preferred but not essential
About Us
Operating through the Matthew Clark, Bibendum, Tennent’s and Bulmers Ireland brands, the Group has a market leading range, scale and reach including an intimate understanding of the markets it serves.
From grass to glass, and everything in between, we grow, brew, manufacture, market, and deliver some of the world’s favourite drinks. C&C Group’s portfolio of owned/exclusive brands include: Bulmers, the leading Irish cider brand; Tennent’s, the leading Scottish beer brand; Magners the premium international cider brand; as well as a range of fast-growing, premium and craft ciders and beers, such as Heverlee, Menabrea, Five Lamps and Orchard Pig.
We seek to champion and embed sustainability in everything that we do at C&C. While delivering joy to customers, we always shine a light on people and the planet. We have a clear ESG vision delivering to a better world. We respect, support, and develop all our people to be their best, with a focus on results by creating a culture of winning together.
We also recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to delivering on our mission. Therefore, we encourage people from all backgrounds to apply. Please let us know if you require accommodations during the interview process.
C&C Group (and inclusive companies) do not accept unsolicited CVs from recruiters or employment agencies in response to any of our roles. For help, please contact our Talent Acquisition Team at careers@candcgroup.com. All applications need to come through the candidate portal https://careers.candcgroupplc.com/vacancies/
Job Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Customer Service
- Industries: Food and Beverage Services
Glasgow, Scotland, United Kingdom
Note: This job posting may be time-stamped with locations and posting date information for job boards and is not a definitive list of all openings at this time.
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Customer Support Executive employer: Tennent Caledonian Breweries Ltd.
Contact Detail:
Tennent Caledonian Breweries Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive
✨Tip Number 1
Get to know the company inside out! Research Wellpark Brewery and their values, especially their commitment to customer service. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Customer Support Executive, you'll need to be clear and concise. Try role-playing common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at Wellpark Brewery.
We think you need these skills to ace Customer Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Support Executive role. Highlight any customer-facing roles you've had and showcase your problem-solving abilities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and how you can contribute to our team at Wellpark Brewery. Keep it friendly and professional!
Showcase Your Communication Skills: Since communication is key in this role, ensure your written application is clear and concise. Use proper grammar and spelling, and don’t hesitate to show off your personality a bit!
Apply Through Our Website: We encourage you to apply directly through our candidate portal. It’s the best way to ensure your application gets seen by the right people. Plus, it’s super easy to navigate!
How to prepare for a job interview at Tennent Caledonian Breweries Ltd.
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand common issues customers face and think about how you would resolve them. This will help you demonstrate your problem-solving skills during the interview.
✨Showcase Your Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated with customers in the past, especially in challenging situations.
✨Research the Company Culture
Get familiar with Wellpark Brewery's values and culture. Knowing their commitment to sustainability and customer satisfaction can help you align your answers with what they’re looking for, showing that you’re a great fit for their team.
✨Prepare Questions to Ask
Think of insightful questions to ask at the end of your interview. This shows your interest in the role and the company. You could ask about their approach to customer feedback or how they support employee development.