Service Technician II

With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world.

If you enjoy solving problems, applying mechanical ability, thinking creatively, and learning new things in an exciting, challenging, fast-paced, and rewarding environment, we have a Service position for you. Our Service team is a differentiator, with more than 500 technicians across the US and Canada. Working at our customers’ facilities, our service technicians maintain, troubleshoot, and repair battery and robotic Tennant products.

As a Commercial Service Technician with Tennant, you will:

• Diagnose equipment issues and determine what is needed to get the equipment running again.
• Perform preventative maintenance and resolve complex problems by troubleshooting and repairing mechanical and electrical problems on customer-owned Tennant products and similar competitor models.
• Own your territory and plan your daily schedule, including contacting customers to schedule all service activities, and ensure open communication with customers regarding service expectations, timeline estimates, billing, and future service needs.
• Create and maintain records of all service activities and business reporting documentation.
• Ensure cleanliness and organization of all Tennant Company property, including the company vehicle, tools, parts, inventory, and equipment.
• Follow all safety protocols and utilize proper PPE.
• Collaborate with internal partners such as sales, customer service, technical assistance, field service support, and other technicians to support your success.

Required Experience and Education:

• High school diploma or equivalent.
• Valid driver's license plus meet Tennant Company driving policy requirements.
• 2-5 years of experience in troubleshooting and repairing mechanical and electrical systems.
• Reading and interpreting electrical schematics.
• Using hand and power shop tools, equipment, and diagnostic devices (multimeter, voltmeter, etc.).
• Using a personal computer, MS Office Suite, and email.

Preferred Experience:

• Previous experience and knowledge working on Electro-Mechanical Equipment systems and components (Automotive, forklifts, appliances, golf carts, hospital equipment, etc.).
• Working in a field service position.
• Working directly with customers.

Physical Requirements:

• Must be able to lift 60 pounds, frequently lifting 30 pounds. Assistance should be provided for items weighing over 60 pounds.
• Frequent sitting, standing, twisting, reaching, pushing, pulling, bending, stooping, kneeling, or squatting daily.
• Position requires driving a van to and from customer sites daily, occasionally up to 3 hours of driving daily.

Tennant Company Offers:

• Performance-based incentives structure.
• Excellent benefits package (eligible on 1st day of employment).
• Company Service Vehicle.
• Cell phone and Tablet.
• Uniforms.
• Specialty Tools.
• Comprehensive training program including ride-along, virtual, and factory-based training.
• Competitive base salary commensurate with experience.

Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, creed, religion, sex, national origin, physical or mental disability, age, veteran status, pregnancy, sexual orientation, genetic information, gender identity, or any other basis protected by state or federal law or local ordinance.