At a Glance
- Tasks: Provide hands-on IT support and resolve incidents for users in a dynamic environment.
- Company: Fast-growing IT services company dedicated to high-quality support.
- Benefits: Freelance contract with flexible working arrangements and international exposure.
- Other info: Opportunity to work in a multicultural setting with excellent career growth.
- Why this job: Join a vibrant team and enhance your IT skills while making a real impact.
- Qualifications: Degree in IT, experience in desktop support, and fluent English required.
The predicted salary is between 31500 - 38500 £ per year.
Description du poste et Missions
Location
- United Kingdom - London
- About Tenexa
Tenexa is a fast-growing IT services company supporting businesses with their IT projects and IT infrastructure management.
We help our clients address their technological challenges by providing skilled, committed professionals dedicated to delivering high-quality IT services.
As part of our ongoing activities, we are looking for an
IT Desktop Support Technician to provide hands‑on IT support to users based in London.
Your Responsibilities
Working in a demanding international environment, you will provide hands‑on IT support to end users, ensuring efficient incident resolution and a high level of customer satisfaction.
Your main responsibilities will include
- Providing on‑site IT support to end users.
- Handling and resolving IT incidents and service requests.
- Troubleshooting hardware, software and office‑related issues.
- Installing, configuring and maintaining workstations and IT peripherals.
- Providing support for Microsoft environments and Microsoft 365.
- Managing user accounts, access rights and permissions in accordance with established procedures.
- Recording, updating and tracking tickets in the ITSM system.
- Maintaining regular communication with users throughout the incident resolution process.
- Identifying recurring incidents and contributing to root cause analysis.
- Escalating complex incidents to the appropriate technical teams.
- Contributing to operational documentation and continuous improvement of support procedures.
- Working closely with IT support teams based in France and other international locations.
Your goal
to take full ownership of user requests, from initial contact through to resolution or escalation, while ensuring a high standard of service.
- Technical Environment
- You will work in a Microsoft and End‑User Computing environment, including:
- Windows 10 / Windows 11.
- Microsoft 365 / Office 365.
- Active Directory / Azure AD.
Microsoft SCCM / MECM (Microsoft Endpoint Configuration Manager) – mandatory.
- Workstation management, configuration and deployment.
- Desktop and laptop computers.
- Smartphones and mobile devices.
- Printers and end‑user peripherals.
- Video conferencing tools and meeting room equipment.
- VPN and remote access solutions.
- ITSM and ticketing tools.
- Microsoft Intune (a plus).
Hands‑on experience with SCCM/MECM, particularly workstation management and deployment, is essential.
Profil recherché
Your Profile
You have a degree or qualification in IT and significant experience in IT Desktop Support, End‑User Support or IT Support.
You are confident working independently and can manage incidents from start to finish, while knowing when escalation is required.
The following skills and qualifications are mandatory
Fluent English
, both written and spoken.
Conversational French (minimum B1 level)
, enabling you to communicate effectively with French‑speaking IT teams.
Proven hands‑on experience with Microsoft SCCM / MECM.
- Strong knowledge of Windows 10 / Windows 11 environments.
- Good knowledge of Microsoft 365 / Office 365.
- Solid experience in IT Desktop Support or End‑User Support.
- Strong troubleshooting and analytical skills.
- Excellent communication skills and a strong customer service mindset.
Knowledge of Microsoft Intune and Azure AD would be an advantage.
Key Personal Attributes
Beyond your technical expertise, we are looking for someone who is
- Autonomous and proactive.
- Highly organised and rigorous in incident management.
- Responsive and able to manage multiple requests simultaneously.
- Customer‑oriented, with excellent interpersonal skills.
- Comfortable working in an international and multicultural environment.
- Reliable and committed to providing high-quality IT support.
You know how to prioritise incidents, communicate clearly with users and ensure that every request is properly tracked until resolution or escalation.
- Contract Opportunity
- This opportunity is offered on a freelance basis
We are looking for an experienced independent IT professional who can quickly become operational and deliver high-quality support in an international environment.
IT Desktop Support Technician (M/F) in London employer: Tenexa
Tenexa provides a supportive work culture that emphasizes professional growth and skill development. Employees have the opportunity to work in a dynamic international environment, tackling diverse IT challenges. The company's commitment to customer satisfaction ensures a rewarding experience for both staff and clients.
StudySmarter Expert Advice🤫
We think this is how you could land IT Desktop Support Technician (M/F) in London
✨Get Involved in IT Consulting Communities
Join popular online forums and communities specifically for IT consultants, like Spiceworks or TechRepublic. This is a fab way to connect with potential clients and stay updated on industry trends that could lead to freelance gigs.
✨Showcase Your Skills with a Public Portfolio
Create a portfolio website where you showcase your IT consulting projects, case studies, and testimonials from past clients. This not only builds your credibility but also makes it easier for potential clients to see what you can offer.
✨Utilise Freelance Platforms
Don’t shy away from platforms like Upwork or Freelancer. They're great for finding freelance gigs in IT consulting. Just make sure your profile is well-crafted and highlights your skills effectively—first impressions matter!
✨Tap into Your Network
Reach out to your existing connections in the IT sector and let them know you’re available for freelance projects. This could also mean attending local tech meetups or webinars where you can not only learn but find new clients. And remember, if you see a role that looks right, apply through our website at Tenexa for the best chance!
We think you need these skills to ace IT Desktop Support Technician (M/F) in London
Some tips for your application 🫡
Show Off Your Tech Toolbox:Let’s be real: in IT consulting, your skills and tools can make or break the project. Make sure your CV includes a solid list of the technologies you’ve worked with and any specific programming languages you're fluent in. If you’ve got experience with project management tools, like JIRA or Trello, shout about that too! It shows you're not just a tech head, but you can manage the chaos too.
Your Portfolio is Your Best Mate:As a freelancer, your portfolio is your calling card. Make it shine! Include case studies of projects you’ve worked on that highlight your problem-solving skills and the impact of your work. Make sure to detail the challenges faced and how you overcame them—clients love to see tangible results. A well-structured portfolio is your best chance to impress!
Tailor Your Approach:Unlike full-time applications, freelance gigs need that personal touch. Write a cover letter that doesn't just highlight your skills but also your understanding of Tenexa and what they’re looking for. Explain how your unique approach can solve their challenges. This kind of personalisation shows you care and sets you apart from the cookie-cutter applications.
Be Clear on Your Rates and Availability:When applying for freelance roles, clarity is key! Include your rates and availability upfront in your application to avoid any confusion later. This honesty will save both you and Tenexa time, and it shows you’re serious about doing business. We believe it’s best to be transparent right from the get-go!
How to prepare for a job interview at Tenexa
✨Showcase Your Problem-Solving Skills
In IT consulting, they’ll want to see how you tackle real-life client issues. Prepare to discuss specific case studies from your freelance experience where you've demonstrated your problem-solving prowess. Come armed with examples that highlight the strategies you used and the results achieved.
✨Pitch Your Portfolio Like a Pro
As a freelancer, your portfolio is your calling card. Make sure it’s not just a collection of past projects but a narrative of your journey. Be ready to discuss how each project reflects your capability and how you can bring value to Tenexa. Tailor this pitch to highlight projects that align closely with what they seek.
✨Brush Up on the Latest Tech Trends
IT consulting is all about staying ahead of the game. Make sure you’re familiar with the latest tools and technologies that are shaping the industry. You might get asked about a specific platform or software, so having fresh knowledge will give you the edge over other candidates.
✨Be Prepared for Hypothetical Scenarios
Expect some hypothetical or situational questions that assess how you'd handle various client scenarios. Practice thinking on your feet and responding to questions about project challenges or client interactions. This shows your adaptability and readiness for the freelance lifestyle, which works differently from traditional employment.
