At a Glance
- Tasks: Provide on-site IT support and manage incidents for users.
- Company: Tenexa, a dynamic tech company in London.
- Benefits: Flexible freelance role with opportunities to work internationally.
- Other info: Fluent English and conversational French needed; customer service experience is a plus.
- Why this job: Join a vibrant team and enhance your IT skills while helping others.
- Qualifications: Expertise in Windows 10/11, Microsoft 365, and SCCM/MECM required.
The predicted salary is between 31500 - 38500 £ per year.
Tenexa recherche un(e) technicien(ne) support bureautique et postes de travail à Londres pour fournir un support IT sur site aux utilisateurs.
Vous gérerez les incidents de bout en bout et travaillerez avec des équipes internationales.
Le candidat doit maîtriser Windows 10/11, Microsoft 365, Active Directory/Azure AD et SCCM/MECM, en anglais courant et Français (B1).
Expérience en support utilisateur et sens du service client exigés.
Freelance IT Desk Support Tech — SCCM/MECM Expert, London employer: Tenexa
Tenexa provides a supportive work culture that emphasizes professional growth and skill development. Employees have the opportunity to work in a dynamic international environment, tackling diverse IT challenges. The company's commitment to customer satisfaction ensures a rewarding experience for both staff and clients.
StudySmarter Expert Advice🤫
We think this is how you could land Freelance IT Desk Support Tech — SCCM/MECM Expert, London
✨Join Customer Support Communities
Dive into online forums and communities like the Customer Support Community on Slack or Discord. These spaces are goldmines for freelance gigs as members often share clients looking for temporary support, and it's a great way to build your network.
✨Showcase Your Skills
Make sure to have a public portfolio or a strong LinkedIn profile highlighting your customer support skills. Share testimonials, case studies, and examples of how you've helped clients. This kind of visibility can catch the eye of companies seeking freelancers—like how Tenexa might be looking for someone as flexible as you.
✨Freelance Platforms Are Your Friend
Get yourself set up on platforms like Upwork or Freelancer. They’re perfect for scoring short-term contracts in customer support. Plus, you can build your reputation through reviews, which will help you score bigger gigs down the line.
✨Tap into Local Businesses
Local businesses often need temporary customer support, especially during busy seasons. Don’t hesitate to walk into shops or call up local offices. You'd be surprised how many might be open to hiring freelancers like us to help them out!
We think you need these skills to ace Freelance IT Desk Support Tech — SCCM/MECM Expert, London
Some tips for your application 🫡
Show Off Your Customer Support Skills:In customer support, we know that communication is key. Highlight your experience in resolving conflicts, understanding customer needs, and handling inquiries effectively. Include real examples from previous roles that demonstrate these skills.
Prepare a Solid Portfolio:As a freelancer, your portfolio is your calling card! Include testimonials from satisfied customers, case studies on how you solved particular problems, and your approach to different customer scenarios. This will demonstrate your versatility and capability in customer support.
Be Clear About Your Availability:Freelance gigs often come with flexible hours, but it's important to outline when you can work. Be open about your availability in your application—this helps the hiring manager at Tenexa know if you can meet their needs without any hiccups!
Tailor Your Application to Tenexa:Every company has its vibe and customer approach. Research Tenexa's mission and their support philosophy. Use this knowledge to personalise your cover letter and show how your style aligns perfectly with theirs—this makes you stand out in the freelance crowd!
How to prepare for a job interview at Tenexa
✨Showcase Your Problem-Solving Skills
Freelancing in customer support means you'll often be solving unique problems on the fly. Be ready to share specific examples where you've effectively addressed customer issues, highlighting your critical thinking and adaptability. It’s all about showing you can think on your feet!
✨Familiarise Yourself with the Tools of the Trade
Knowing your way around customer support tools like Zendesk, Freshdesk, or even CRM systems can set you apart. Make sure to mention any experience with these platforms during the interview to demonstrate your readiness to hit the ground running at Tenexa.
✨Be Ready to Discuss Your Availability and Flexibility
As a freelancer, your availability can be a key factor in the decision-making process. Be prepared to discuss how many hours you can commit and your willingness to work odd hours or on weekends to meet customer needs. This shows your commitment and readiness to jump into the role.
✨Highlight Your Communication Style
In customer support, how you communicate can make or break the customer experience. Be ready to talk about your communication style, perhaps even demonstrating it during the interview. Show that you're personable, empathetic, and capable of conveying complex information clearly to clients.
