At a Glance
- Tasks: Showcase AI-driven security solutions and support customer onboarding for enhanced cybersecurity.
- Company: Join a fast-growing startup revolutionising the AI-Native MDR landscape.
- Benefits: Competitive salary, growth opportunities, and a culture prioritising collaboration.
- Other info: Enjoy remote work flexibility and travel opportunities to client sites.
- Why this job: Be part of a dynamic team shaping the future of cybersecurity with cutting-edge technology.
- Qualifications: 5+ years in cybersecurity with strong communication and problem-solving skills.
The predicted salary is between 60000 - 80000 £ per year.
ENEX.AI is an AI-native, automation-first, built-for-scale Managed Detection and Response (MDR) provider. We are a force multiplier for defenders, helping organizations enhance their cybersecurity posture through advanced threat detection, rapid response, and continuous protection. Our team is composed of industry experts with deep experience in cybersecurity, automation and AI-driven solutions.
We are seeking a dynamic Customer Engineer (CE) to join our team, reporting to the VP of Customer Engineering. This hybrid role combines the technical expertise of a Pre-Sales Engineer with hands-on contributions to Customer Success and Security Operations. As a CE, you will act as a trusted advisor, showcasing TENEX.AI’s AI-driven security solutions during the pre-sales and evaluation processes, ensuring seamless handover to customer onboarding, and supporting rapid onboarding of operational initiatives to enhance security outcomes. This field-based role requires up to 50% travel to client sites, with remote work flexibility. The ideal candidate is passionate about cybersecurity, thrives in a fast-paced environment, and excels at translating complex technical concepts into compelling business value.
Key Responsibilities:
- Sales Engineering Excellence: Partner with the sales team to deliver technical expertise during pre-sales. Conduct product demonstrations, proof-of-concepts (POCs), and security assessments tailored to client needs. Understand and address security concerns, compliance requirements (e.g., GDPR, HIPAA, SOC 2), and risk mitigation strategies to drive deal closures. Meet and exceed individual and team sales targets, consistently achieving and surpassing assigned quotas.
- Customer Success & Operational Support: Collaborate with Customer Success managers to streamline onboarding of new clients. Review client security architectures and recommend best practices for AI-driven security deployments. Support incident response planning and contribute to developing operational tools, processes, and documentation to scale security operations.
- Thought Leadership: Represent TENEX at industry events, webinars, and conferences as a cybersecurity expert. Create high-impact content (e.g., whitepapers, case studies, blog posts) to educate the market on AI-driven security trends. Provide actionable customer feedback to influence product roadmap enhancements.
- Cross-Functional Collaboration: Work with all TENEX teams to align on both customer and internal business needs. Share field insights to refine GTM strategies and operational workflows. Work closely with the marketing and technical teams to ensure cohesive messaging.
- Cloud Security Expertise: Develop and maintain deep knowledge of Google Cloud & Microsoft Azure solutions, aligning with TENEX’s strategic partnerships to deliver integrated MDR offerings.
Qualifications:
- Experience: 5+ years in cybersecurity, with 5+ years in a customer-facing role (e.g., Sales Engineer, Solutions Architect, Consultant).
- Technical Skills: Strong understanding of cybersecurity principles. Familiarity with security operations platforms (e.g., SIEM, SOAR, Threat Intelligence, UEBA). Knowledge of cloud security (e.g., Google Cloud, AWS, Azure) is a plus. Google SecOps or Microsoft Sentinel a strong plus.
- Soft Skills: Exceptional communication and presentation skills, with the ability to simplify complex security topics for non-technical audiences. Strong problem-solving skills, customer empathy, and experience engaging executive stakeholders (e.g., CISOs, CTOs).
- Other: Willingness to travel (up to 50%); valid driver’s license required. Must pass a background check and maintain up-to-date security clearances if applicable.
Why Join Us?
- Opportunity to work with cutting-edge AI-driven cybersecurity technologies and Google SecOps solutions.
- Collaborate with a talented and innovative team focused on continuously improving security operations.
- Competitive salary and benefits package.
- A culture of growth and development, with opportunities to expand your knowledge in AI, cybersecurity, and emerging technologies.
Customer Engineering - EMEA employer: TENEX.AI
TENEX.AI offers an exciting opportunity for the EMEA Growth Marketing Lead to thrive in a dynamic startup environment that prioritises innovation and growth. With a strong emphasis on collaboration, you will have the chance to work closely with major tech partners and shape the marketing landscape across the region. The company provides competitive benefits and ample opportunities for professional development, making it an excellent employer for those passionate about cybersecurity and eager to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engineering - EMEA
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including TENEX.AI, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through TENEX.AI
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at TENEX.AI. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace Customer Engineering - EMEA
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at TENEX.AI insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to TENEX.AI that you’re committed to staying ahead in the game.
How to prepare for a job interview at TENEX.AI
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at TENEX.AI to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at TENEX.AI.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
