At a Glance
- Tasks: Showcase AI-driven security solutions and support customer onboarding for enhanced cybersecurity.
- Company: Join a fast-growing startup revolutionising the AI-Native MDR landscape.
- Benefits: Competitive salary, growth opportunities, and a culture prioritising collaboration.
- Other info: Enjoy remote work flexibility and travel opportunities to client sites.
- Why this job: Be part of a dynamic team shaping the future of cybersecurity with cutting-edge technology.
- Qualifications: 5+ years in cybersecurity with strong communication and problem-solving skills.
The predicted salary is between 60000 - 80000 £ per year.
ENEX.AI is an AI-native, automation-first, built-for-scale Managed Detection and Response (MDR) provider. We are a force multiplier for defenders, helping organizations enhance their cybersecurity posture through advanced threat detection, rapid response, and continuous protection. Our team is composed of industry experts with deep experience in cybersecurity, automation and AI-driven solutions.
We are seeking a dynamic Customer Engineer (CE) to join our team, reporting to the VP of Customer Engineering. This hybrid role combines the technical expertise of a Pre-Sales Engineer with hands-on contributions to Customer Success and Security Operations. As a CE, you will act as a trusted advisor, showcasing TENEX.AI’s AI-driven security solutions during the pre-sales and evaluation processes, ensuring seamless handover to customer onboarding, and supporting rapid onboarding of operational initiatives to enhance security outcomes. This field-based role requires up to 50% travel to client sites, with remote work flexibility. The ideal candidate is passionate about cybersecurity, thrives in a fast-paced environment, and excels at translating complex technical concepts into compelling business value.
Key Responsibilities:
- Sales Engineering Excellence: Partner with the sales team to deliver technical expertise during pre-sales. Conduct product demonstrations, proof-of-concepts (POCs), and security assessments tailored to client needs. Understand and address security concerns, compliance requirements (e.g., GDPR, HIPAA, SOC 2), and risk mitigation strategies to drive deal closures. Meet and exceed individual and team sales targets, consistently achieving and surpassing assigned quotas.
- Customer Success & Operational Support: Collaborate with Customer Success managers to streamline onboarding of new clients. Review client security architectures and recommend best practices for AI-driven security deployments. Support incident response planning and contribute to developing operational tools, processes, and documentation to scale security operations.
- Thought Leadership: Represent TENEX at industry events, webinars, and conferences as a cybersecurity expert. Create high-impact content (e.g., whitepapers, case studies, blog posts) to educate the market on AI-driven security trends. Provide actionable customer feedback to influence product roadmap enhancements.
- Cross-Functional Collaboration: Work with all TENEX teams to align on both customer and internal business needs. Share field insights to refine GTM strategies and operational workflows. Work closely with the marketing and technical teams to ensure cohesive messaging.
- Cloud Security Expertise: Develop and maintain deep knowledge of Google Cloud & Microsoft Azure solutions, aligning with TENEX’s strategic partnerships to deliver integrated MDR offerings.
Qualifications:
- Experience: 5+ years in cybersecurity, with 5+ years in a customer-facing role (e.g., Sales Engineer, Solutions Architect, Consultant).
- Technical Skills: Strong understanding of cybersecurity principles. Familiarity with security operations platforms (e.g., SIEM, SOAR, Threat Intelligence, UEBA). Knowledge of cloud security (e.g., Google Cloud, AWS, Azure) is a plus. Google SecOps or Microsoft Sentinel a strong plus.
- Soft Skills: Exceptional communication and presentation skills, with the ability to simplify complex security topics for non-technical audiences. Strong problem-solving skills, customer empathy, and experience engaging executive stakeholders (e.g., CISOs, CTOs).
- Other: Willingness to travel (up to 50%); valid driver’s license required. Must pass a background check and maintain up-to-date security clearances if applicable.
Why Join Us?
- Opportunity to work with cutting-edge AI-driven cybersecurity technologies and Google SecOps solutions.
- Collaborate with a talented and innovative team focused on continuously improving security operations.
- Competitive salary and benefits package.
- A culture of growth and development, with opportunities to expand your knowledge in AI, cybersecurity, and emerging technologies.
Customer Engineering - EMEA employer: TENEX.AI
At ENEX.AI, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a rapidly growing startup in the cybersecurity sector, we offer our employees the chance to work with cutting-edge AI technologies while providing ample opportunities for professional growth and development. With a competitive salary and benefits package, along with the flexibility of remote work and travel, joining our team means becoming part of a mission-driven organisation where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engineering - EMEA
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the cybersecurity space. Attend industry events, webinars, or even local meetups. The more people you know, the better your chances of landing that Customer Engineer role at ENEX.AI.
✨Tip Number 2
Show off your skills! Prepare for technical interviews by brushing up on your cybersecurity knowledge and practice explaining complex concepts in simple terms. Remember, you want to impress them with your expertise and ability to communicate effectively.
✨Tip Number 3
Tailor your approach! When you get the chance to speak with potential employers, make sure to highlight your experience with AI-driven security solutions and cloud platforms like Google Cloud and Azure. Show them how your background aligns perfectly with their needs.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking events, send a quick thank-you note or message. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to build those connections!
We think you need these skills to ace Customer Engineering - EMEA
Some tips for your application 🫡
Show Your Passion for Cybersecurity:When writing your application, let your enthusiasm for cybersecurity shine through! We want to see how you connect with our mission and why you're excited about the role. Share any relevant experiences that highlight your passion.
Tailor Your Application:Make sure to customise your CV and cover letter for this specific role. Highlight your experience in customer-facing positions and your technical skills that align with what we’re looking for. This shows us you’ve done your homework and are genuinely interested.
Be Clear and Concise:We appreciate clarity! Use straightforward language and avoid jargon where possible. Make it easy for us to understand your qualifications and how they relate to the role. A well-structured application goes a long way!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end.
How to prepare for a job interview at TENEX.AI
✨Know Your Cybersecurity Stuff
Make sure you brush up on your cybersecurity principles and the latest trends in AI-driven security. Be ready to discuss specific technologies like Google Cloud and Microsoft Azure, as well as how they relate to TENEX.AI's offerings.
✨Showcase Your Communication Skills
Since this role involves translating complex technical concepts into business value, practice explaining your past projects or experiences in a way that’s easy for non-technical folks to understand. Think about how you can simplify your explanations without losing the essence of what you did.
✨Prepare for Real-World Scenarios
Expect to be asked about how you would handle specific customer situations or security challenges. Prepare examples from your previous roles where you successfully addressed client needs or resolved issues, especially in a fast-paced environment.
✨Understand the Company Culture
Familiarise yourself with TENEX.AI's culture by checking out their culture deck. Be ready to discuss how you can contribute to their collaborative environment and why you’re excited about being part of a growing startup.
