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- Tasks: Track and analyse billing activities, manage disputes, and support colleagues.
- Company: Join a dynamic team in the payments industry, driving innovation and efficiency.
- Benefits: Enjoy flexible working options, competitive pay, and opportunities for growth.
- Other info: Opportunity to present findings to senior management and work with diverse teams.
- Why this job: Make an impact by resolving disputes and enhancing customer experiences in a collaborative environment.
- Qualifications: GCSEs in Maths and English; 2 years' experience in payments preferred; SQL skills a plus.
The predicted salary is between 36000 - 60000 £ per year.
Overview
The main part of the role sees you responsible for the tracking, monitoring and analysing of all pre & post billing activities and associated data, ensuring any unexpected behaviour is flagged promptly to your Manager. This includes some manual processes and transactions around dispute management.
On occasions you will use your basic SQL skills to extract data to be able to respond to queries from within the team and from stakeholders across the business.
You will also be required to perform regular support processes as well as provide cover for colleagues in their absence.
Responsibilities
Monitoring & Tracking – Dispute & Dispute Mitigation Processes (daily, weekly & monthly) – 60%
- Using the existing suite of dashboards and reports (Quicksight, SAS & Cognos) you will perform detailed analysis of all pre & post billing activities to identify any peaks, troughs or failures
This will require building up detailed knowledge of all aspects of dispute management and mitigation:
- Fraud
- Chargebacks
- Rapid Dispute Resolution
- VISA Compelling Evidence
- Ethoca
- Present your findings to clearly show where issues have arisen and quantify the impact of those issues (members and revenue) to VP Level (using a variety of mediums eg: Excel, PowerPoint)
- Collate accurate weekly and monthly reports for the VP & CEO around Fraud, Compelling Evidence & 3DS
Support Processes – 20%
Complete all of the following manual tasks within their individual SLAs
- Action/process and track Pre-Arbitrations
- Manual Ethoca (fraud) alerts
- Manage the Ethoca Previously Cancelled Claim Process and keep line management appraised of refund values
- Support the weekly processing of Webloyalty white label rebate files
- Manage exceptions – Welcome Rewards to Credit Card
- Support the weekly processing of Brazil rebate / billing files
Invoicing – ad hoc (10%)
- Code invoices from our 3rd party vendors & processors (within 24 hours of receipt) on our in-house Documation system
- Maintain tracking sheets for invoices
- Flag any unexpected charges to your Manager and assist in resolving any issues
Other (10%)
- Create and run structured query language (SQL) across multiple databases and extract data to enable you to respond to ad hoc queries from within the team or from key stakeholders (can be trained)
- Maintain up -to-date playbooks for all processes
- Provide cover for absence for the Webloyalty Analyst or Helix Associate
Qualifications
- Educated to GCSE level in Mathematics & English
- Minimum 2 years’ experience of working across multiple business processes preferably within the payments industry (required)
- Ability to extract data from multiple databases using structured query language (SQL) and use the data to create reports to highlight trends (desirable)
Knowledge
Desirable but not essential:
- Knowledge of credit/debit card and bank processing within EU, UK, LATAM & US
- Basic knowledge of VISA & Mastercard Dispute Monitoring Programs / Ratios
Essential Skills
- A self-starter, with the ability to deliver high-quality work, and adapt to new challenges
- Able to efficiently manage own workload, under pressure and where priorities can change at short notice
- Proven delivery under pressure
- Literate and numerate with strong (written and oral) communications skills
- Excellent commercial awareness
- An eye for detail and right-first-time accuracy
- Good interpersonal skills and able to build relationships in order to work in a collaborative manner with partners
Scope of Responsibility:
- Monitoring and reporting of 37 million transactions annually, with a value of over $380 million per annum across EU, UK, LATAM and US
- Role interfaces with: internal business teams (Acquisition, Product, Finance, Customer Service) – to VP level
#J-18808-Ljbffr
Payment Operations Analyst employer: Tenerity
Contact Detail:
Tenerity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payment Operations Analyst
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, such as Quicksight, SAS, and Cognos. Having a solid understanding of these platforms will not only help you during the interview but also demonstrate your proactive approach to mastering the necessary skills for the role.
✨Tip Number 2
Brush up on your SQL skills, as they are essential for extracting data and responding to queries. Consider working on sample projects or online exercises that involve SQL to showcase your ability to handle data effectively during the interview process.
✨Tip Number 3
Prepare to discuss your experience with dispute management processes, particularly in relation to fraud and chargebacks. Being able to articulate your past experiences and how they relate to the responsibilities of this role will set you apart from other candidates.
✨Tip Number 4
Network with professionals in the payments industry to gain insights into current trends and challenges. This knowledge can be invaluable during interviews, allowing you to engage in meaningful discussions and demonstrate your commercial awareness.
We think you need these skills to ace Payment Operations Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in payment operations and data analysis. Emphasise any previous roles where you monitored billing activities or managed disputes, as these are key responsibilities for the Payment Operations Analyst position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills such as your basic SQL knowledge and your ability to analyse data effectively. Relate your past experiences to the responsibilities outlined in the job description.
Showcase Analytical Skills: Since the role involves detailed analysis of billing activities, provide examples in your application of how you've successfully tracked and reported on similar processes. Use metrics or outcomes to demonstrate your impact in previous positions.
Highlight Communication Skills: Given that the role requires presenting findings to VP level, make sure to mention your strong written and oral communication skills. Provide examples of how you've effectively communicated complex information to stakeholders in the past.
How to prepare for a job interview at Tenerity
✨Know Your Numbers
Since the role involves monitoring and analysing a vast number of transactions, be prepared to discuss your experience with data analysis. Brush up on key metrics related to payments and disputes, and be ready to explain how you've used data to drive decisions in previous roles.
✨Familiarise Yourself with SQL
As basic SQL skills are required, make sure you can confidently discuss your experience with SQL. Prepare to answer questions about how you've used SQL to extract and analyse data in past positions, and consider running through some sample queries beforehand.
✨Understand Dispute Management
The job focuses heavily on dispute management processes. Research common issues like fraud and chargebacks, and be ready to discuss how you've handled similar situations in the past. Showing that you understand the nuances of these processes will impress your interviewers.
✨Prepare for Presentation Skills
You'll need to present findings to VP level, so practice summarising complex information clearly and concisely. Consider preparing a mock presentation on a relevant topic, using tools like PowerPoint or Excel, to demonstrate your ability to communicate effectively.