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- Tasks: Manage payment processes and ensure smooth billing for international members.
- Company: Join a dynamic team in a remote role focused on administrative excellence.
- Benefits: Flexible work environment, competitive pay, and opportunities for growth.
- Why this job: Be part of an innovative team while working from the comfort of your home.
- Qualifications: GCSEs in Maths and English, plus experience in payment processing preferred.
- Other info: Fast-paced role with opportunities to solve challenges and improve processes.
The predicted salary is between 30000 - 42000 £ per year.
Are you a process-driven professional with a knack for independent work and a passion for administrative excellence? We are looking for a Payment Associate who can multitask, follow established procedures, and think outside the box to solve challenges. In this integral remote-based position, you will leverage your keen eye for detail to manage payment processes and ensure everything runs smoothly. If you are ready to innovate and contribute to a dynamic team from the comfort of your home, this is the opportunity for you.
You will be responsible for processing, tracking & monitoring the Helix billing for our International subscription members. You will ensure members are billed as expected – this includes some manual file processing and the swift resolution of any exceptional transaction records. You will be responsible for other payment related processes including monitoring billing success rates, completing Financial Controls and other ad hoc tasks.
Responsibilities:- Recurring Billing (daily, weekly & monthly)
- Monitor to ensure that billing (and refunds) completes as expected every day
- Process manual files on correct day/date
- Download and monitor/action UK Bank BACS Reports daily
- Escalate incidents impacting any stage of the billing process on any given day to your Manager immediately
- Review Reply Reason Trend Reports daily to identify any spikes in response codes or decline in success rates
- Respond to ad hoc queries from internal partners with detailed and accurate information within 48 hours
- Review all billing records which could not be processed as expected and work with internal technical teams to resolve
- Ensure all variances are resolved and documented accurately with clear explanations/reference to the audit trail for the remedial action taken
- Track and monitor Account Updater and Accuity (bank account validation) for Helix and flag any peaks, troughs or failures to your Manager
- Run daily, weekly and monthly billing & rebate reports for our external Financial Accountants for Brazil
- Process weekly Webloyalty white label rebate files (including returns)
- Maintain up-to-date playbooks for all processes
- Educated to GCSE level in Mathematics & English
- Minimum 1 years' experience of working in a payment processing environment (preferred)
- Knowledge of credit/debit card and bank processing within EU and UK including BACS and SEPA processes (preferred)
- A self-starter, with the ability to deliver high-quality work, and adapt to new challenges
- Able to efficiently manage own workload where priorities can change at short notice
- Proven delivery under pressure
- Literate and numerate with strong (written and oral) communications skills
- Excellent commercial awareness
- An eye for detail and right-first-time accuracy
- Good interpersonal skills and able to build relationships in order to work in a collaborative manner with partners
Payment Operations Associate in London employer: Tenerity
Contact Detail:
Tenerity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payment Operations Associate in London
✨Tip Number 1
Network like a pro! Reach out to people in the payment processing field on LinkedIn or other platforms. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research common questions for Payment Operations roles and practice your answers. We want you to showcase your multitasking skills and attention to detail.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past work where you tackled challenges head-on. This will help you stand out as someone who can think outside the box.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Payment Operations Associate in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Payment Operations Associate role. Highlight your process-driven mindset and any relevant experience in payment processing to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for administrative excellence and your ability to multitask. Share specific examples of how you've tackled challenges in previous roles – we love a good story!
Show Off Your Attention to Detail: Since this role requires a keen eye for detail, make sure your application is free from typos and errors. A polished application shows us you care about quality and accuracy – just like we do!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our dynamic team!
How to prepare for a job interview at Tenerity
✨Know Your Payment Processes
Familiarise yourself with payment processing systems, especially BACS and SEPA. Be ready to discuss your experience with these processes and how you've handled challenges in the past.
✨Showcase Your Attention to Detail
Prepare examples that highlight your keen eye for detail. Discuss situations where your attention to detail made a significant difference in your work, especially in billing or financial controls.
✨Demonstrate Problem-Solving Skills
Think of specific instances where you had to think outside the box to resolve issues. Be prepared to explain your thought process and the steps you took to ensure smooth operations.
✨Communicate Effectively
Practice articulating your thoughts clearly and concisely. Since this role involves responding to queries and collaborating with partners, strong communication skills are essential. Consider mock interviews to refine your delivery.
