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- Tasks: Handle customer enquiries via phone and writing, ensuring satisfaction and service level agreements.
- Company: Join Tenerity, a leader in transforming customer engagement with a focus on innovation.
- Benefits: Fully remote role with flexible shifts, competitive pay, and opportunities for personal growth.
- Why this job: Make a real difference in customer relationships while developing your skills in a supportive environment.
- Qualifications: GCSE education and experience in customer service required; strong communication skills are a must.
- Other info: Be part of a dynamic team that values creativity and encourages improvement.
The predicted salary is between 30000 - 42000 £ per year.
Welcome to Tenerity - Customer Engagement that increases the value of customer relationships!
Please note that this is a fully remote role with a 37.5-hour shift work pattern, operating from Monday to Sunday, covering morning, afternoon, and late shifts.
You will handle customer enquiries over the telephone and in writing providing an efficient, courteous and professional service at all times. Play a key role in ensuring we continue to achieve and exceed Client service levels.
Tenerity is transforming customer engagement by making everyday life more affordable and protected for customers while also driving value for our partners. Our Savings and Protection customer engagement programs foster impactful connections that enhance customer retention and revenue generation.
Responsibilities- Handle all incoming calls (customer queries/contacts) efficiently and professionally, ensuring customer satisfaction at all times and service level agreements are met.
- Promote the Company or Client goods and services as required, in line with department and individual targets and service levels.
- Ensure that knowledge of products, services and procedures is comprehensive and up to date and identify areas where additional training may be required to ensure continued quality and productivity.
- Operate contact centre equipment and operating systems proficiently and in line with internal policies and procedures.
- Represent the company in a professional manner at all times, using internal guidelines, complaint documentation and expertise where necessary.
- Achieve and maintain individual performance standards to help meet departmental objectives and organisational service level agreements.
- Share and discuss ideas with manager and/or colleagues about where working practices could be improved, and where practical or appropriate, assist in implementing changes.
- Attend and participate in monthly team briefings, training workshops and update briefings as and when required, and prepare information and collate action points as appropriate or requested.
- Carry out any other tasks or duties as may be set from time to time.
- Educated to GCSE standard.
- Customer Service NVQ or equivalent.
- Must be able to evidence experience within a customer service environment either working face to face with customers or call centre based.
- Excellent communication and interpersonal skills.
- Articulate communicator.
- Excellent listening skills.
- Excellent telephone manner.
- Excellent computer skills.
- Experience using Windows based packages (Word, Excel).
- Experience of using the Internet.
- Attention to detail.
- Able to retain knowledge and understand multiple processes.
Don't miss out on this opportunity to be part of an organization that embraces innovation, encourages creativity, and promotes personal growth. Join Tenerity today and make a difference in the world!
Contact Centre Agent in London employer: Tenerity
Contact Detail:
Tenerity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Agent in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tenerity. Understand their values and customer engagement strategies. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling enquiries during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and listen actively. Remember, excellent communication is key for a Contact Centre Agent, so let your personality shine through!
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the StudySmarter platform. It’s a great way to ensure your application gets noticed and shows your enthusiasm for the role.
We think you need these skills to ace Contact Centre Agent in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contact Centre Agent role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your skills align with our mission at Tenerity. Keep it friendly and professional, just like we do!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your excellent writing skills. Be clear, concise, and articulate in your responses. We love a good communicator!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Tenerity
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Tenerity’s services and customer engagement strategies. Familiarise yourself with their products and how they enhance customer relationships. This will show that you’re genuinely interested and prepared.
✨Practice Your Communication Skills
As a Contact Centre Agent, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common customer scenarios with a friend to get comfortable with handling queries effectively.
✨Showcase Your Customer Service Experience
Be ready to share specific examples from your past roles where you’ve excelled in customer service. Highlight situations where you resolved issues or went above and beyond for a customer. This will demonstrate your capability and commitment to customer satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.