Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support high-profile clients with brand loyalty and customer engagement.
- Company: Join a dynamic team focused on enhancing client relationships and brand experiences.
- Benefits: Enjoy remote work flexibility and a competitive salary in a supportive environment.
- Why this job: Be part of a vibrant culture that values problem-solving and effective communication.
- Qualifications: GCSE education or above, with experience in contact centres and strong writing skills.
- Other info: Fluency in Spanish and English is essential for this UK-based remote role.
The predicted salary is between 28800 - 43200 £ per year.
Location: Remote, UK.
Salary: Competitive
Job Type: Full Time, Permanent
Role Overview: This role interfaces with our high-profile clients, leadership teams and other internal stakeholders such as product and marketing. Agents will provide business to business level 2 support - supporting our clients with engagement and managing their customer expectations, with all interactions with their brand programmes. You will provide expertise in brand loyalty and handle queries on behalf of the client with feedback in a timely manner adhering to all quality controls and service levels. Problem solving skills and highly skilled written communication are essential.
Please note that this is a UK-based remote position requiring fluency in both Spanish and English.
Responsibilities:
- Exceptional attention to detail
- Excellent communication skills
- Advanced writing skills
- Able to work independently
- Strong IT skills
- Able to work well under pressure
Key Accountabilities:
- Provide exceptional customer service through multi-channel platforms
- Respond timely and professionally to all communications
- Handle 100% of members escalations within the agreed SLA
- Ensure all complaints are logged
- Produce and maintain matrix dashboards
- Negotiate, investigate and resolve issues while proactively seeking solutions
- Ensure all knowledge of products, services and procedures is comprehensive
- Achieve and maintain individual performance standards to meet objectives
Qualifications required:
- Educated to GCSE standard or above
- Experience of working within a contact centre environment
- Proven ability to build and maintain effective working relationships
- Knowledge of multi-channel communication platforms
- Ability to tailor communication
- Administration experience
Candidates with the relevant experience or job titles of: Communications Coordinator, Customer Experience Manager, Customer Success Manager, Client Relations, may also be considered for this role.
Contact Detail:
Tenerity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incentive Networks Agent - Spanish / English speaking
✨Tip Number 1
Brush up on your bilingual communication skills. Since this role requires fluency in both Spanish and English, practice engaging in conversations and writing in both languages to ensure you can handle client interactions smoothly.
✨Tip Number 2
Familiarise yourself with common customer service scenarios. Understanding how to manage escalations and resolve issues will give you an edge, as you'll be expected to handle queries and complaints effectively.
✨Tip Number 3
Research the latest trends in brand loyalty and customer engagement. Being knowledgeable about these topics will help you demonstrate your expertise during interviews and show that you're proactive about staying informed.
✨Tip Number 4
Network with professionals in the customer service and communications fields. Connecting with others who have similar roles can provide insights and tips that may help you stand out as a candidate for this position.
We think you need these skills to ace Incentive Networks Agent - Spanish / English speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and communication. Emphasise any roles where you've provided support or managed client relationships, especially in a bilingual context.
Craft a Compelling Cover Letter: In your cover letter, showcase your problem-solving skills and attention to detail. Mention specific examples of how you've successfully handled customer queries or escalations in the past, particularly in a contact centre environment.
Highlight Language Proficiency: Clearly state your fluency in both Spanish and English. If possible, provide examples of how you've used these languages in a professional setting, especially in written communication.
Showcase IT Skills: Mention any relevant IT skills or experience with multi-channel communication platforms. This could include familiarity with CRM systems or other tools that enhance customer engagement.
How to prepare for a job interview at Tenerity
✨Showcase Your Bilingual Skills
Since this role requires fluency in both Spanish and English, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking about your experiences in both languages.
✨Highlight Your Communication Expertise
Given the emphasis on exceptional communication skills, think of specific examples where you successfully managed client relationships or resolved issues. Be ready to discuss how you tailor your communication style to different audiences.
✨Demonstrate Problem-Solving Abilities
Prepare to share instances where you've effectively solved problems under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your ability to think critically and act decisively.
✨Familiarise Yourself with Multi-Channel Platforms
Research the multi-channel communication platforms commonly used in customer service. Being knowledgeable about these tools will not only impress your interviewers but also show that you're proactive and ready to hit the ground running.
