At a Glance
- Tasks: Support digital services and enhance the experience for residents and employees.
- Company: Join Tendring District Council, a forward-thinking local authority.
- Benefits: Gain valuable skills, earn while you learn, and enjoy a supportive environment.
- Other info: Dynamic role with opportunities for career growth and development.
- Why this job: Make a real difference in your community through technology and innovation.
- Qualifications: GCSEs in English and Maths required; passion for IT is a must.
The predicted salary is between 15000 - 20000 £ per year.
Introduction
Are you passionate about digital technology, problem‑solving, and improving the way local services are delivered?
We are seeking a motivated individual with an interest within IT to join the Council as a Level 2 Customer Service Apprentice.
About the Employer
Tendring District Councils (TDC) main offices are based in Clacton‑on‑Sea, the largest town.
Other towns are Brightlingsea, Harwich, Frinton‑on‑Sea and Walton‑on‑the‑Naze along with a number of rural areas.
Economic Growth sits within the Economic Growth and Leisure department and work closely with the Creative & Cultural team as well as Planning and Assets.
What You’ll Do
In this role, you’ll support the successful delivery of our teams’ first line and 2nd line responses, helping to enhance the digital experience for our residents and employees.
This is an exciting opportunity for someone who enjoys variety, continuous learning, and contributing to better public services through technology.
As a Level 2 Apprentice, you will play an essential part in supporting day‑to‑day digital tasks.
- Updating and maintaining website content
- Carrying out basic technical configuration within our resident self‑service platform, My Tendring
- Providing administrative and project support, helping with planning, scheduling, and task tracking, while working closely with colleagues, service teams, and external partners.
- Assisting with first line communication through our IT Service Desk
- Technical support to employees, such as equipment maintenance and replacements and fault identification and resolution
- Key system support, including daily tasks to support operational Council functions
- Support with some Health and Safety activities
- Support the Council’s requirements for Cyber Security, GDPR and Accessibility
- We’re Looking for Someone Who
- Has an interest in digital technologies, web content management, or IT system support
- Can follow processes, solve problems methodically, and maintain strong attention to detail
- Communicates clearly and works effectively with others
- Is keen to learn and develop new technical skills
- Thrives in a varied, fast‑paced role with new challenges each day
- Training Outcome
There are many career opportunities available to apprentices in the council.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical skills
- Team working
- Initiative
- Non‑judgemental
- Patience
Qualifications
- Essential – GCSE – English and Maths – 4
- Course Information
- Course: Customer service practitioner (level 2)
- Level: 2
- Route: Sales, marketing and procurement
- Apprenticeship Level: Intermediate
- Working Arrangements
Working Week: Monday to Thursday, 8.45am to 5.15pm. Friday, 8.45am to 4.45pm.
- Expected Duration: 1 Year 3 Months
- Training Provider
- TENDRING DISTRICT COUNCIL
This employer is part of the Disability Confident scheme, committed to employing disabled people.
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Digital IT Apprentice (Customer Service L2) employer: Tendring District Council
Tendring District Council is an excellent employer for aspiring professionals, offering a supportive and dynamic work environment in Clacton-on-Sea. As an apprentice, you will benefit from comprehensive training, mentorship, and opportunities for personal growth while contributing to meaningful projects that impact the local community. The council fosters a collaborative culture, ensuring that every team member feels valued and empowered to develop their skills.
StudySmarter Expert Advice🤫
We think this is how you could land Digital IT Apprentice (Customer Service L2)
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Tendring District Council.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Tendring District Council. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Digital IT Apprentice (Customer Service L2)
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Tendring District Council.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Tendring District Council and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Tendring District Council
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Tendring District Council. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Tendring District Council will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
