At a Glance
- Tasks: Lead customer success by onboarding, retaining, and expanding accounts with our innovative AI product.
- Company: Join TenderStria, a pioneering tech company transforming public procurement with AI.
- Benefits: Enjoy a hybrid work environment, competitive salary, and the chance to shape our customer success strategy.
- Other info: Join a small, dynamic team where your contributions directly influence product development and company culture.
- Why this job: Be a key player in defining customer success and making a real impact on client relationships.
- Qualifications: 4+ years in B2B SaaS customer success or account management, with strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Tender Stria is building the AI that reads public-sector tenders so teams don't have to.
Every working day, governments across 50+ countries publish thousands of contract notices, far more than any bid team can read.
We ingest them all, translate and normalise them, and score each one for fit against a company's services, sectors and bid criteria, so teams open only the contracts genuinely worth pursuing.
We're an early, deliberately small team building toward our first customers, with a product that already works.
About the role
A customer's first "this just found us a contract we'd have missed" is the moment that makes them a customer for life.
Your job is to get every account to that moment quickly, and to keep them there, owning activation, retention, and the voice of the customer inside the company.
As an early customer-success hire, you'll define how we onboard, how we measure value delivered, and how we turn happy customers into references and expansions.
You'll also be the clearest channel for what customers actually need, straight to product.
What you'll do
- Own onboarding and activation: get new teams to first value fast
- Drive retention and expansion across the customer base
- Define and track the metrics that show value delivered (time saved, fits surfaced, bids won)
- Gather voice-of-customer systematically and feed it to product and GTM
- Spot churn signals early and act before they bite
- Build the playbooks and materials that make success repeatable
- What we look for
- 4+ years in B2B Saa S customer success, account management or a similar role
- Empathetic and genuinely data-aware: you manage by outcomes, not vibes
- Comfortable owning renewals, retention and expansion
- A strong communicator who can teach, reassure and challenge customers
- Organised enough to build process where none exists
- Experience as an early or founding customer-success hire
- Background in procurement, bidding, or selling to operational teams
- Comfort with lightweight CS tooling and analytics
Why this role?
You'll define what customer success means here, not inherit it.
With a product that delivers a clear, demonstrable result, you'll build the function that turns first wins into lasting relationships, and be the voice that shapes what we build next.
Why Tender Stria?
Public procurement is a vast market that still runs on tools barely better than email alerts.
We think the team that makes it genuinely searchable and scoreable will define the category.
You'd join early enough to shape the product, the culture, and the playbook, with the ownership that only an early team offers and the focus of a company that has chosen its problem deliberately.
Customer Success Lead Customer London Full-time Hybrid employer: TenderStria Inc.
TenderStria is an exceptional employer for those looking to make a meaningful impact in the public sector. With a dynamic work culture that fosters innovation and collaboration, employees are encouraged to grow their skills while contributing to cutting-edge AI solutions. The early-stage environment offers unique opportunities for personal and professional development, allowing you to shape the future of our product and play a pivotal role in our success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Lead Customer London Full-time Hybrid
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TenderStria Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TenderStria Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Lead Customer London Full-time Hybrid
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TenderStria Inc.:Your cover letter is your chance to shine! Tell us why you want to work at TenderStria Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TenderStria Inc.!
How to prepare for a job interview at TenderStria Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
