Sales Account Manager in London

Location: London

Responsibilities:

• You'll be on the phone and in virtual meetings, focusing on building a relationship with your account base and understanding opportunities to upsell and minimise risk of churn.
• You will be target oriented and driven to achieve your sales numbers.
• You will be customer‐centric, ensuring that your clients receive impeccable, first‐in‐class service and that you have trusting relationships with all of your vendor database.
• You will be scheduling meetings and calls with your client base, and preparing detailed renewal plans for their subscriptions on Hitched.
• Working alongside the rest of the commercial team, the sales team, and our account success managers, you'll be the face of Hitched for all existing business.
• You'll be results driven, and ready to take on expansion KPIs, whilst maintaining excellent customer service. Key focuses will be revenue and retention.
• You'll need to manage your own time, whilst developing and maintaining daily call plans in order to get results.

Qualifications:

• A strong phone presence, with excellent communication skills (verbal and written).
• Native or fluent in English.
• Confidence to make regular calls and remain resilient.
• IT literate and keep our systems up to date with all relevant information.
• Good team player, someone others want to work with.
• Effective organisational skills.
• Commitment to professional development and motivation to make things happen.
• Enjoy working with others, take initiative, and be a positive influence on the team.
• Account management experience would be desired.

Work Model:

This role is Together@TKWW-eligible and based near one of our office hubs. You'll be expected to work in the office two days a week as part of our hybrid work model.

EEO Statement:

The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.