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- Tasks: Be the friendly face of Santander, helping customers with transactions and queries.
- Company: Join Santander, a leading bank committed to customer service and inclusivity.
- Benefits: Enjoy a competitive salary, benefits, and opportunities for growth.
- Why this job: Make a real difference in customers' lives while developing your banking knowledge.
- Qualifications: Outstanding customer service skills and effective communication are essential.
- Other info: Full-time role with a supportive team in a dynamic environment.
The predicted salary is between 28800 - 42000 £ per year.
Join our community as a Customer Experience Advisor at Santander in Thurso. You’ll be the friendly face and voice of Santander, helping customers with transactions, technology, and protecting against fraud. You’ll be part of a close-knit team, supporting each other in a busy, varied environment.
In this role, you will:
- Act as the first point of contact for customers in branch or over the phone.
- Assist with transactions, queries, and service needs.
- Build relationships and find solutions for customers.
- Develop your knowledge of banking products and services.
- Identify ways to improve the customer experience.
What you’ll bring:
- Proven ability to deliver outstanding customer service, face-to-face or via telephony.
- Effective communication skills to understand customer needs.
Desirable qualities include:
- A desire to go above and beyond for customers.
- Strong team working skills and a flexible approach.
- Openness to a variety of activities outside standard expectations.
- Ability to adapt to changing business needs.
This is a full-time, permanent role based in Thurso, working 35 hours across Monday to Saturday, between 8:00 am and 6:00 pm.
Santander is committed to creating an inclusive workplace that celebrates diversity. We offer a competitive salary, benefits, and opportunities for growth and development.
If interested, please apply or contact us for assistance during the recruitment process.
Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Thurso in London employer: tendersglobal
Contact Detail:
tendersglobal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Thurso in London
✨Tip Number 1
Get to know the company! Research Santander and understand their values, especially around customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers face-to-face and over the phone, role-play common scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories in your interview to demonstrate how you can enhance the customer experience at Santander.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the Santander family in Thurso.
We think you need these skills to ace Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Thurso in London
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering outstanding customer service. We want to see how you've gone above and beyond for customers in the past, whether face-to-face or over the phone.
Tailor Your Application: Take a moment to customise your application for the Customer Experience Advisor role. Use keywords from the job description to show us that you understand what we're looking for and how you fit the bill.
Be Yourself: We love authenticity! Let your personality shine through in your application. Share your passion for helping others and how you can contribute to our close-knit team at Santander.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at tendersglobal
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've gone above and beyond for customers in previous roles. This will show that you understand the importance of delivering outstanding service, which is key for a Customer Experience Advisor.
✨Familiarise Yourself with Banking Products
Take some time to research Santander's banking products and services. Being knowledgeable about what they offer will not only impress your interviewers but also help you answer questions more effectively. It shows you're proactive and genuinely interested in the role.
✨Practice Effective Communication
Since communication is crucial in this role, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with friends or family, focusing on how you can understand and respond to customer needs. This will help you feel more confident during the actual interview.
✨Show Your Team Spirit
Prepare to discuss your experiences working in teams. Think of specific instances where you supported colleagues or contributed to a team goal. Highlighting your teamwork skills will resonate well, as this role requires collaboration in a busy environment.
