At a Glance
- Tasks: Provide exceptional customer service and manage client queries in a dynamic healthcare environment.
- Company: Join Nuffield Health, an award-winning corporate clinic in the heart of London.
- Benefits: Enjoy free gym membership, cycle to work scheme, and a supportive workplace culture.
- Other info: Part-time role with flexible shifts and opportunities for personal growth.
- Why this job: Make a real difference in patients' lives while developing your skills in a healthcare setting.
- Qualifications: Desirable NVQ Level 2 in Business and Administration and good communication skills.
The predicted salary is between 28100 - 28100 £ per year.
This is your chance to step into Nuffield’s award winning, multi-service, flagship corporate site. We are looking for a patient concierge to help meet the demands of our highly utilised clinic and to help maintain delivery of the outstanding service provided. The post is part-time and is based at a corporate onsite location in City of London, within easy walking distance of Moorgate, Liverpool Street and Bank. It is one of only a few fully integrated onsite clinics offering the full range of clinical services.
About the Role
- Provide a professional reception and back office service for the clinic: managing client and internal queries in an efficient and timely manner.
- Ensure a high standard of customer service at all times and work to facilitate the smooth day-to-day running of the services.
- Interact with clients and other stakeholders in a professional and courteous manner.
- Put the customer first with a case management service that ensures an integrated and seamless customer journey through the multiple Nuffield Health services.
- Become competent with our latest patient concierge service, which enables patients to book in at Nuffield Health hospitals directly.
- Comply with the policies and procedures in place, at all times, and champion the Nuffield Health brand and its values.
- Referral follow-up via outbound calls to offer clients appropriate treatment at Nuffield Health.
- Ensure full case management of patient data, that IT systems are accurate and detailed, and the customer journey is at the forethought of all actions.
- Efficiently handle complaints, queries and feedback.
- Adhere to data protection principles, ensuring all information (whether patient or organisation specific) is treated sensitively and confidentially.
- Manage internal client queries, ensuring all enquiries are dealt with in an efficient and timely manner, escalating more complex queries to senior staff as required.
- Input client data and complete the patient registration process in an accurate and timely manner to agreed formats and standards.
- Greet all visitors and ensure professional and effective communication with all clients, visitors and other clinical staff.
Educational Qualifications – Desirable:
- NVQ Level 2 in Business and Administration or equivalent
- GCSE English and Maths or equivalent qualification
- Educated to A-level or equivalent.
Experience, Knowledge & Expertise – Desirable
- Good IT and Key Board Skills
- Good communication/interpersonal skills
- Experience of working in a customer facing environment
- Knowledge and understanding of clinical terminology
- Demonstrable relevant experience working within a health care environment
Role Specific Competencies
- Computer literate to a basic level with Word, Outlook and Excel packages.
- Exemplary customer service skills.
- Excellent time management skills.
- Excellent communication skills.
- Self‑motivated, with the ability to work on own initiative.
- Good team player.
- Takes ownership of all allocated tasks.
- Excellent planning and organisational skills, and capable of working to stringent deadlines.
- Well‑presented and professional in appearance.
- High level of interpersonal skills and personal drive.
Benefits
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From free gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what’s important to you.
Clinical Services Concierge in London employer: tendersglobal
At Nuffield Health, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment at our flagship corporate site in the heart of London. As a Clinical Services Concierge, you will enjoy a range of benefits including free gym membership and a cycle to work scheme, while also having the opportunity to grow your skills in a multi-service clinic that prioritises outstanding patient care. Join us to be part of a team that values your contributions and fosters a culture of health, happiness, and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Services Concierge in London
✨Tip Number 1
Get to know the company! Research Nuffield Health and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Practice your communication skills. As a Clinical Services Concierge, you'll be interacting with clients and staff all day. Role-play common scenarios with a friend to boost your confidence and ensure you come across as professional and courteous.
✨Tip Number 3
Be proactive during your interview! Prepare questions that show your interest in the role and the clinic's operations. This not only demonstrates your enthusiasm but also helps you gauge if this is the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Nuffield Health. Don’t miss out on this opportunity!
We think you need these skills to ace Clinical Services Concierge in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Clinical Services Concierge role. Highlight any relevant experience in customer service and healthcare, and don’t forget to showcase your communication skills – they’re key for this position!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing outstanding service and how your background makes you a perfect fit for Nuffield Health. Keep it professional but let your personality show through.
Showcase Your Skills:In your application, be sure to highlight your IT skills and any experience with case management or patient data. Mention specific tools you’ve used, like Word or Excel, to demonstrate your computer literacy.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our team at Nuffield Health!
How to prepare for a job interview at tendersglobal
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Clinical Services Concierge. Familiarise yourself with the job description and think about how your skills align with the requirements. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for clients. Be ready to discuss how you handle complaints and ensure a smooth customer journey, as these are key aspects of the job.
✨Brush Up on Clinical Terminology
Having a basic understanding of clinical terminology can set you apart from other candidates. Take some time to research common terms and phrases used in healthcare settings. This knowledge will not only impress your interviewers but also demonstrate your commitment to the role.
✨Practice Professional Communication
As a Clinical Services Concierge, you'll be interacting with various stakeholders. Practice your communication skills by role-playing potential scenarios with a friend or family member. Focus on being clear, courteous, and professional, as this will reflect well on your ability to represent the Nuffield Health brand.
