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- Tasks: Lead a team to drive SME business growth and manage customer relationships.
- Company: Join HSBC, a leading global bank committed to diversity and inclusion.
- Benefits: Enjoy private healthcare, enhanced maternity pay, and a generous pension scheme.
- Why this job: Be part of a dynamic culture focused on customer success and community impact.
- Qualifications: Extensive UK market knowledge and proven coaching skills required.
- Other info: HSBC values diverse perspectives and offers support for candidates with disabilities.
The predicted salary is between 43200 - 72000 £ per year.
Job title:
Local Director, SME Business Banking
Company
HSBC
Job description
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.We are currently seeking an experienced individual to join this team in the role of Local Director, SME Business Banking. This role will cover the East Midlands Region with a base location of Milton Keynes.The Local Director will act as ambassador of the Bank to the external market, cultivating collaborative relationships with wider external stakeholders across the business community. They will be responsible for managing, leading and developing a SME BB coverage team for the local SME business market. The role will have full credit and operational risk oversight and supports the formulation and implementation of strategy.The role holder will champion a customer-obsessed and winning mindset culture across the business and embed high-performance through SME Business Banking colleagues to better serve our customers. Responsible for developing a sustainable local business growth strategy, focusing the team on maximising the depth and breadth of existing customer relationships, with an awareness of cultivating new-to bank opportunities, whilst leveraging our network aligned with bank’s overall goals.In this role, you will:
- Lead a Relationship Management team aligned to a common purpose and HSBC values, and delivering fair outcomes for customers
- Prepare and coach Relationship Managers in building an understanding of the customer’s business, identifying customer needs and delivering fair outcomes
- Drive appropriate financial focus of team to enhance revenue growth through both current and new-to-bank customers (Domestic and International) such as providing feedback following customer interactions
- Collaborate with colleagues to deliver appropriate needs-based solutions for customers and engage in value-adding discussions with high priority customers to facilitate business execution or assist in managing sensitive risk issues
- Confidently manage financial crime risk throughout the customer lifecycle by identifying, assessing, accepting, monitoring, escalating and mitigating
- Promote the Bank brand, capabilities and services through local events and partnerships
To be successful in this role you should meet the following requirements:
- Extensive knowledge of the UK market, understanding the interplay between geopolitics and commercial outcomes, and connectivity with a range of stakeholders (i.e. customers, regulators, and employees)
- In-depth knowledge and experience of Corporate Lending
- Proven coaching and performance management skills.
- Excellent interpersonal and communication skills, with a particular emphasis upon inspiring, influencing and negotiating in dealing with clients and colleagues.
- Ability to thrive in a high-pressure environment, meet role demands and make prompt and practical business decision, even in times of ambiguity, considering various perspectives and taking responsibility for outcomes
- Ability to understand a customers’ business and priorities and interact with business customers at all levels.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces – no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:Email:Telephone: +44 207 832 8500
Expected salaryLocation
Milton Keynes
Job date
Fri, 11 Jul 2025 22:48:10 GMT
To help us track our recruitment effort, please indicate in your email/cover letter where (tendersglobal.net) you saw this job posting.
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Local Director, SME Business Banking employer: tendersglobal
Contact Detail:
tendersglobal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Local Director, SME Business Banking
✨Tip Number 1
Network actively within the East Midlands business community. Attend local events, seminars, and workshops to meet potential stakeholders and showcase your expertise in SME Business Banking.
✨Tip Number 2
Familiarise yourself with HSBC's values and culture. Understanding how they align with your own leadership style will help you articulate your fit for the role during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in high-pressure environments. Highlight your coaching and performance management skills to demonstrate your ability to inspire and influence others.
✨Tip Number 4
Stay updated on current trends in corporate lending and the UK market. Being knowledgeable about geopolitical factors affecting business can set you apart as a candidate who understands the broader context of the role.
We think you need these skills to ace Local Director, SME Business Banking
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Local Director position at HSBC. Tailor your application to highlight your relevant experience in managing teams and developing business strategies.
Highlight Relevant Experience: In your CV and cover letter, emphasise your extensive knowledge of the UK market, corporate lending experience, and any previous roles where you successfully led a team or managed client relationships. Use specific examples to demonstrate your skills.
Showcase Leadership Skills: Since the role involves leading a Relationship Management team, be sure to showcase your coaching and performance management skills. Provide examples of how you've inspired and influenced teams in past positions.
Tailor Your Cover Letter: Craft a compelling cover letter that not only outlines your qualifications but also reflects your understanding of HSBC's values and commitment to diversity and inclusion. Mention how you can contribute to fostering a customer-obsessed culture within the team.
How to prepare for a job interview at tendersglobal
✨Understand the Role and Responsibilities
Before the interview, make sure you thoroughly understand the responsibilities of the Local Director role. Familiarise yourself with HSBC's values and how they align with your own leadership style, especially in managing a Relationship Management team.
✨Showcase Your Coaching Skills
Prepare examples that demonstrate your coaching and performance management skills. Be ready to discuss how you've successfully developed teams in the past and how you plan to inspire and influence your future team at HSBC.
✨Demonstrate Market Knowledge
Highlight your extensive knowledge of the UK market and your understanding of the interplay between geopolitics and commercial outcomes. Be prepared to discuss how this knowledge can benefit HSBC and its customers.
✨Emphasise Customer-Centric Mindset
Since the role requires a customer-obsessed mindset, prepare to share specific examples of how you've prioritised customer needs in previous roles. Discuss how you would cultivate new-to-bank opportunities while maximising existing relationships.
