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For Companies At a Glance
- Tasks: Assist customers with their banking needs and provide exceptional service.
- Company: Cumberland Building Society is a customer-owned organisation focused on community and personal growth.
- Benefits: Enjoy up to £25,532 salary, 25 days holiday, and health & wellbeing initiatives.
- Why this job: Join a purpose-led company that invests in its people and communities for a brighter future.
- Qualifications: Passion for customer service, strong communication skills, and a desire to achieve goals.
- Other info: Opportunities to work across branches and engage in community support activities.
The predicted salary is between 21500 - 30000 £ per year.
Job title:
Customer Service Assistant – Branch
Company
Cumberland Building Society
Job description
We want to make a positive difference to the lives of our customers, our communities and our people. This means, as a customer-owned organisation, we’re passionate about doing the right thing and helping people achieve their goals. Whether it’s our customers that are saving for their future or buying their dream homes, supporting our communities to make a real difference around our region, or investing in our people who want to work hard and realise their career ambitions, we’re here to brighten the lives of those we work for and work with.The Benefits
- Salary – Up to £25,532 p.a. on successful completion of training
- Holidays – 25 days holiday plus public holidays and the opportunity to buy and sell up to 3 days.
- Learning and Development opportunities – We want you to grow in your role. We’ll work together to support your personal and professional development.
- Health and Wellbeing – a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, and Cycle to Work scheme plus a personal wellbeing day.
- Community Day – We offer our people an extra paid day off every year to help local charities and community organisations.
About the RoleExceptional service at The Cumberland is something our customers can rely on. Regardless of what’s going on in the world, our customers can trust in us to provide them with the best experience. As a Customer Service Assistant, you will be part of a team which is committed to delivering an outstanding customer experience. In addition to providing an efficient cashiering service, our colleagues are able to spot opportunities to help our customers, talk confidently about our brilliant products and services, and generally look after our customer needs. There will also be opportunities within this role to work collaboratively with other areas across the business.The role will be primarily based at our Whitehaven branch, but you may be required to work in other branches in West Cumbria, on occasion depending on business need.About You
- A passion for people and delivering an outstanding customer experience
- Exceptional communication and organisational skills
- Confidence in working in a customer facing environment and motivated to achieve key objective
We’re here to create a banking experience that’s kinder to people and planet.Unlike banks, we don’t have public or private shareholders which means we can invest 100% of our profits back into our business. As a result, our business is purpose-led, financially strong, socially responsible and always focused on our people, planet and communities.
Expected salary
£25532 per year
Location
Whitehaven, Cumbria
Job date
Sun, 13 Jul 2025 01:30:38 GMT
To help us track our recruitment effort, please indicate in your email/cover letter where (tendersglobal.net) you saw this job posting.
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Customer Service Assistant – Branch employer: tendersglobal
Contact Detail:
tendersglobal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant – Branch
✨Tip Number 1
Familiarise yourself with Cumberland Building Society's values and mission. Understanding their commitment to community and customer service will help you align your responses during interviews, showcasing your passion for making a positive difference.
✨Tip Number 2
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond to meet customer needs, as this will demonstrate your suitability for the role.
✨Tip Number 3
Research common banking products and services that Cumberland offers. Being knowledgeable about their offerings will allow you to engage confidently with customers and show your enthusiasm for the role during the interview.
✨Tip Number 4
Network with current or former employees of Cumberland Building Society if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Service Assistant – Branch
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the Customer Service Assistant role entails. Highlight your passion for customer service and how you can contribute to creating a positive experience for customers.
Tailor Your CV: Make sure your CV reflects relevant experience and skills that align with the job requirements. Emphasise your communication skills, organisational abilities, and any previous customer-facing roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've delivered exceptional customer service in the past and how you align with the company's values.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at tendersglobal
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping people during the interview. Share specific examples of how you've gone above and beyond for customers in previous roles, as this aligns with the company's commitment to exceptional service.
✨Demonstrate Strong Communication Skills
Prepare to showcase your communication abilities by practising common interview questions. Be clear and concise in your responses, and don't hesitate to ask for clarification if you don't understand a question. This will reflect your ability to engage effectively with customers.
✨Research the Company Values
Familiarise yourself with Cumberland Building Society's mission and values. During the interview, relate your personal values to theirs, especially their focus on community and customer care. This shows that you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their approach to customer service or opportunities for professional development. It demonstrates your interest in the role and helps you assess if the company is the right fit for you.
