At a Glance
- Tasks: Provide exceptional customer service and manage client queries in a dynamic healthcare environment.
- Company: Join Nuffield Health, a leading provider of integrated clinical services in London.
- Benefits: Enjoy free gym membership, cycle to work scheme, and a supportive workplace culture.
- Other info: Part-time role with flexible shifts and opportunities for personal growth.
- Why this job: Make a real difference in patients' lives while developing your skills in a rewarding role.
- Qualifications: Customer service experience and good communication skills are preferred.
The predicted salary is between 28100 - 28100 £ per year.
This is your chance to step into Nuffield’s award winning, multi-service, flagship corporate site. We are looking for a patient concierge to help meet the demands of our highly utilised clinic and to help maintain delivery of the outstanding service provided. The post is part-time and is based at a corporate onsite location in City of London, within easy walking distance of Moorgate, Liverpool Street and Bank. It is one of only a few fully integrated onsite clinics offering the full range of clinical services.
About the Role
- Provide a professional reception and back office service for the clinic: managing client and internal queries in an efficient and timely manner.
- Ensure a high standard of customer service at all times and work to facilitate the smooth day-to-day running of the services.
- Interact with clients and other stakeholders in a professional and courteous manner.
- Put the customer first with a case management service that ensures an integrated and seamless customer journey through the multiple Nuffield Health services.
- Become competent with our latest patient concierge service, which enables patients to book in at Nuffield Health hospitals directly.
- Comply with the policies and procedures in place, at all times, and champion the Nuffield Health brand and its values.
- Follow up referrals via outbound calls to offer clients appropriate treatment at Nuffield Health.
- Ensure full case management of patient data, that IT systems are accurate and detailed, and the customer journey is at the forethought of all actions.
- Efficiently handle complaints, queries and feedback.
- Adhere to data protection principles, ensuring all information (whether patient or organisation specific) is treated sensitively and confidentially.
- Manage internal client queries, ensuring all enquiries are dealt with in an efficient and timely manner, escalating more complex queries to senior staff as required.
- Input client data and complete the patient registration process in an accurate and timely manner to agreed formats and standards.
- Greet all visitors and ensure professional and effective communication with all clients, visitors and other clinical staff.
Educational Qualifications – Desirable:
- NVQ Level 2 in Business and Administration or equivalent
- GCSE English and Maths or equivalent qualification
- Educated to A-level or equivalent.
Experience, Knowledge & Expertise – Desirable:
- Good IT and Key Board Skills
- Good communication/interpersonal skills
- Experience of working in a customer facing environment
- Knowledge and understanding of clinical terminology
- Demonstrable relevant experience working within a health care environment
Role Specific Competencies:
- Computer literate to a basic level with Word, Outlook and Excel packages.
- Exemplary customer service skills.
- Excellent time management skills.
- Excellent communication skills.
- Self‑motivated, with the ability to work on own initiative.
- Good team player.
- Takes ownership of all allocated tasks.
- Excellent planning and organisational skills, and capable of working to stringent deadlines.
- Well‑presented and professional in appearance.
- High level of interpersonal skills and personal drive.
Benefits
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From free gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what’s important to you.
Clinical Services Concierge employer: tendersglobal
Nuffield Health is an exceptional employer, offering a supportive and dynamic work environment at our flagship corporate site in the heart of London. With a strong focus on employee well-being, we provide a comprehensive benefits package including free gym membership and a cycle to work scheme, alongside ample opportunities for professional growth within our integrated healthcare services. Join us to be part of a team that prioritises outstanding patient care and fosters a culture of collaboration and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Services Concierge
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work at Nuffield Health or similar organisations. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and clinical environments. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, let your passion for patient care shine through. Remember, they’re looking for someone who fits into their team culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Nuffield Health family.
We think you need these skills to ace Clinical Services Concierge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant qualifications to show us you're the perfect fit for the Clinical Services Concierge role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you want to work with us at Nuffield Health and how your background aligns with our values. Keep it professional but let your personality come through!
Showcase Your Communication Skills:Since this role involves interacting with clients and stakeholders, make sure your application demonstrates your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at Nuffield Health!
How to prepare for a job interview at tendersglobal
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Clinical Services Concierge. Familiarise yourself with the job description and think about how your skills align with the requirements. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing outstanding service, be ready to share examples from your past experiences where you excelled in customer service. Think of specific situations where you handled queries or complaints effectively, as this will demonstrate your ability to maintain high standards in a clinical environment.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Prepare by thinking about how you would handle various situations, such as managing a difficult client or ensuring data protection compliance. Practising these scenarios will help you articulate your thought process clearly during the interview.
✨Dress Professionally and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. Being well-presented shows that you take the opportunity seriously and respect the company’s values. Plus, it sets a positive tone for the rest of the interview.
