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- Tasks: Engage with customers, providing exceptional service and personalised banking solutions.
- Company: Join Metro Bank, a proud winner of the 'Most Loved Workplace' award!
- Benefits: Enjoy competitive pay, bonuses, generous holidays, and career growth opportunities.
- Why this job: Be part of a diverse team that values your contributions and prioritises community impact.
- Qualifications: Strong customer relationship skills and attention to detail are essential; banking experience is a plus.
- Other info: Flexible working requests are welcomed; don't hesitate to apply even if you don't meet every requirement.
The predicted salary is between 30000 - 42000 £ per year.
Job title
Banking Representative – Sheffield
Company
Metro Bank
Job description
We are proud to have won the “Most Loved Workplace” award! At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We are advocates of a diverse and inclusive workplace consistently seeking the most qualified candidates from a wide range of diverse communities. As a Banking Representative, you will interact with our customers as the ‘face’ of Metro Bank displaying sound knowledge of our products and services and delivering exceptional customer service. What you will do:
- You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and offer personalised products and services for their needs.
- You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives.
- You will be a brand ambassador in the community, supporting the store to be the number one community bank.
- You will keep abreast of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions.
As a bank, risk is inherent in all our operations. We admire individuals who demonstrate accountability, have excellent attention to detail and who prioritise the well-being of our customers, colleagues, and Metro Bank.
Working Arrangements & Training: Metro Bank Sheffield working arrangements are Monday – Friday, 8:45am – 5:15pm and Saturdays, 8:15am – 4:30pm. We are currently hiring for 37.5 hours per week, across 5 days.
What you will need:
- Ability to build strong customer relationships in a fast-paced environment.
- Maintain meticulous attention to detail even under pressure.
- Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank’s customers.
- Proficiency in computer skills, including a working knowledge of Microsoft Office.
- Capability to deliver outstanding customer experiences within a fast-paced environment.
- While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential.
Our promise to you:
- Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.
- Extensive training and internal opportunities for career advancement.
- Upon completion of training, you will receive a salary uplift.
Important Footnote: Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates. Good luck!
Location
Sheffield
Job date
Tue, 12 Aug 2025 22:40:32 GMT
To help us track our recruitment effort, please indicate in your email/cover letter where (tendersglobal.net) you saw this job posting.
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Banking Representative – Sheffield employer: tendersglobal
Contact Detail:
tendersglobal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banking Representative – Sheffield
✨Tip Number 1
Familiarise yourself with Metro Bank's values and culture. Since they pride themselves on being a 'Most Loved Workplace', showing that you align with their commitment to customer service and inclusivity can set you apart during the interview.
✨Tip Number 2
Prepare to discuss your experience in building customer relationships. Think of specific examples where you've gone above and beyond for customers, as this role heavily focuses on exceptional service.
✨Tip Number 3
Brush up on your knowledge of banking products and services. Even if you don't have direct banking experience, understanding common financial products will help you engage confidently with customers.
✨Tip Number 4
Demonstrate your ability to work under pressure. Prepare to share instances where you've successfully managed multiple tasks or dealt with challenging situations while maintaining attention to detail.
We think you need these skills to ace Banking Representative – Sheffield
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Banking Representative position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of Metro Bank's culture and values that resonate with you, and explain how you can contribute to their mission of exceptional customer service.
Highlight Relevant Experience: Even if you don't have direct banking experience, emphasise any customer service roles you've held. Discuss how these experiences have equipped you with the skills needed to build strong customer relationships and handle queries effectively.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for the Banking Representative role.
How to prepare for a job interview at tendersglobal
✨Showcase Your Customer Service Skills
As a Banking Representative, you'll be the face of Metro Bank. Be prepared to share examples of how you've provided exceptional customer service in the past. Highlight your ability to build strong relationships and go above and beyond for customers.
✨Demonstrate Attention to Detail
Attention to detail is crucial in banking. During the interview, mention specific instances where your meticulous nature helped prevent errors or improved customer satisfaction. This will show that you understand the importance of accuracy in financial transactions.
✨Understand the Company Culture
Metro Bank prides itself on being a 'Most Loved Workplace'. Familiarise yourself with their values and culture. Be ready to discuss how you align with their commitment to diversity, inclusion, and community engagement, as this will resonate well with the interviewers.
✨Prepare for Regulatory Questions
Since compliance is key in banking, brush up on basic regulatory knowledge relevant to the role. Be prepared to discuss how you would ensure compliance in your daily tasks and how you stay updated on changes in regulations.
