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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional service and create a welcoming store environment.
- Company: Join a social enterprise making a real impact in the community.
- Benefits: Competitive salary, free membership, and various employee perks.
- Why this job: Shape the future of our community shop and help others thrive.
- Qualifications: Strong leadership skills and a passion for community engagement.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 25000 - 35000 ÂŁ per year.
Exciting Opportunity at our New Community Shop in Hendon, Sunderland. Join the Community Shop Revolution: Make a Real Impact as our new Store Manager and Shape the Future.
About Us
Community Shops are part of the largest commercial redistributor of surplus food and household products in the UK. We enable some of the biggest retailers, manufacturers, food service and logistics providers to unlock value from surplus stock, which may otherwise have gone to waste. The surplus we handle is redistributed through our Company Shop stores, and our award‑winning social enterprise Community Shop where we build stronger individuals and more confident communities. Working with our partners, we deliver an incredible impact and we’re proud to be a good business doing good.
About The Role
As Team Manager of our Community Shop Store in Sunderland, you will consistently provide great service, by putting our members at the heart of everything we do. Your role is focused on the delivery of excellent store standards, delivering uncompromising service through the store team and helping our members to become the best version of themselves. Working alongside the social impact co‑ordinator you will support, encourage, and build strong individuals and more confident communities. Through leading a successful team, you will deliver a successful store in which all colleagues are in it together, delivering a great experience for our members, by doing the right thing you will make a difference.
Accountabilities & Responsibilities
- Ensure that all Health, Safety & Environmental policies and practices are upheld, whilst proactively encouraging your team to promote a culture of good HSE practices.
- Ensure offers and availability is maintained while offering members the best prices (price and promotions).
- Responsible for maintaining and upkeeping legal labelling POS requirements and raising any discrepancies to technical and marketing.
- Deliver the day‑to‑day operation of the store through routine processes and practices, ensuring daily practices, processes, and procedures are followed.
- Lead your team in consistently delivering a culture of high performance to meet store KPIs.
- Delegate duties to Team Leaders to ensure the store remains to a high standard and operational.
- Deliver daily/weekly targets by managing your team effectively.
- Merchandise the store to a high standard, making informed suggestions and recognising improvements where possible to drive and maximise sales potential.
- Solution focused, presenting ideas and potential solutions when faced with a challenge.
Colleagues
- Engage teamwork, cross‑functional and positive working relationships.
- Employ a supportive and high‑performing culture with consistent delivery, through excellent leadership and motivation, that fully utilises and develops your teams skills and capabilities.
- Lead and develop members of your team to deliver performance against plan and ensure they deliver the tasks they are accountable for.
- Measure performance and provide feedback through performance reviews.
- Ensure that all members of your team adhere to all Company Shop Group policies and procedures.
- Active promote and encourage the reporting of any near‑misses and accidents.
- Support, develop, coach and guide all members of your team through the use of development and succession planning.
- Keep up to date with information relevant to your department and cascade this accordingly to your team.
Members
- Create an engaging store where colleagues are trusted by our members and are aware that they are at the heart of everything we do.
- Drive membership numbers in store, including signing members up and printing and distribution of membership cards.
- Ensure that our colleagues uphold our culture and deliver an exceptional member experience.
- Create an environment where our members feel safe and supported and can strive to be the best version of themselves.
- Be an ambassador for your store creating a welcoming atmosphere and great shopping experience for our members.
KPI
- Sales targets
- Store standards audit
- Payroll
- Membership sign‑ups
- Footfall
- Stock/reduction waste
- Member satisfaction
- Health and Safety reporting and audits
Keep your team engaged and motivated, displaying a positive attitude in line with company values.
Skills And Experience
- Lead by example and uphold Company Shop Group values at all times.
- Ability to build and maintain effective working relationships.
- To be flexible and adaptable to support the needs of the business.
- Strong operational and technical knowledge of your departmental area.
- Ability to effectively plan, organise and manage own workload while working to strict deadlines.
- Service focused mindset for both internal and external customers.
- Solution focused mindset bringing solutions and opportunities.
- A desire to continually focus on your own continued professional development and that of your team.
- A confident communicator with excellent organisational and problem‑solving skills, and a real can‑do attitude.
- An inquisitive mind with a good eye for detail that has a creative approach to merchandising.
Location
Community Shop – 31‑32 Fawcett Street, Hendon, Sunderland, SR1 1RE
Salary
ÂŁ30,389
Hours
40 hours per week, Monday to Friday 07.00 am–17.00 pm, 07.00 am–15.00 pm on a Saturday (on a rota basis).
Benefits
- Competitive salary with details available upon application.
- Free membership to Company Shop for you and 10 x nominees.
- Annual flu injections, high‑street & leisure vouchers, and on‑site parking.
- Subsidised staff canteen, free tea & coffee, and free fruit Friday.
- Employee Assistance Programme grocery aid.
- Eligible for Costco membership, Cycle 2 Work, and UK fuel card discounts.
- Contributory pension scheme with death in service benefit.
Join Us on the Journey
Don’t miss this opportunity to be a part of something extraordinary. Apply now and join us to create a better world for people and the planet.
Retail Store Manager in Sunderland employer: Tender Group Srl
Contact Detail:
Tender Group Srl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Store Manager in Sunderland
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who might know about opportunities at Community Shops. A friendly chat can lead to valuable insights and even a referral!
✨Tip Number 2
Prepare for the interview by researching our mission and values. Show us how your experience aligns with our goal of making a real impact in the community. We love candidates who are passionate about social enterprise!
✨Tip Number 3
Practice your leadership skills! Think of examples where you've successfully led a team or improved store performance. We want to see how you can inspire and motivate others to deliver exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our Community Shop revolution!
We think you need these skills to ace Retail Store Manager in Sunderland
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about making a real impact in our community shop and helping others.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that aligns with the job description. We love seeing how your skills can contribute to our mission of building stronger communities!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. No need for fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Tender Group Srl
✨Know the Community Shop Mission
Before your interview, make sure you understand the mission of the Community Shop and how it impacts the community. Familiarise yourself with their values and be ready to discuss how your personal values align with theirs. This shows genuine interest and commitment.
✨Showcase Your Leadership Skills
As a Retail Store Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated a team or resolved conflicts. Highlight your ability to create a positive working environment and how you can drive performance.
✨Prepare for Operational Questions
Expect questions about store operations, health and safety practices, and how you would handle specific challenges. Brush up on your knowledge of retail management best practices and be ready to share your ideas on improving store standards and member experience.
✨Engage with the Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the role, the team, and the company's future. This not only shows your enthusiasm but also helps you gauge if this is the right fit for you. Remember, they want to see your personality shine through!
