Delivery Executive (Healthcare Technology) in London

Based in the London office (Holborn) or travelling to customer sites around the UK.

About us: Tendable is a venture capital-backed, series A health-tech business providing quality assurance and improvement software to health and care organisations. Founded in 2016, our mobile app makes auditing easier and more efficient for frontline staff, engaging them in quality improvement whilst also freeing up more of their time for patient care. With instant access to real-time reporting and actionable insights, our management portal provides leadership and external bodies with assurance over the quality of health and care services. Tendable has a mission to transform quality by equipping health and care professionals with the tools and insights to continuously improve patient care. We are looking for driven people with a start-up mentality, who are passionate about making a positive impact.

The role: We are looking for a Delivery Executive to join Tendable's Delivery Team and support healthcare organisations in getting the most value from our platform. This role focuses on executing customer delivery projects, including new customer implementations, feature rollouts, and targeted support initiatives designed to improve product adoption and customer outcomes. Working closely with colleagues across Delivery, Product, and Support, you will play a key role in ensuring customers are successfully set up, supported through change, and equipped to maximise the value of Tendable's quality assurance product suite.

As a Delivery Executive, you will work directly with healthcare stakeholders to understand their needs, guide them through onboarding and system enhancements, and help embed best practices that drive long-term adoption and customer satisfaction. You will build strong working relationships with users and operational leaders, ensuring projects are delivered smoothly and that customers feel supported throughout their journey with Tendable. This role offers the opportunity to work with international customers, particularly in Canada, and will involve occasional travel to support implementations and delivery projects on-site. If you are highly organised, proactive, and enjoy solving problems while working closely with customers to drive meaningful impact, we would love to hear from you.

Responsibilities:

• Successful Customer Onboarding & Implementations: Partner closely with customer Quality Leads and operational teams to understand their goals and requirements, and deliver successful Tendable implementations. Develop and execute implementation plans aligned with Tendable's structured approach, working collaboratively with customer teams throughout the process. Support customers in designing and delivering change management activities to ensure the system is successfully embedded and delivers value for frontline teams.
• Empowering End Users Through Training: Deliver engaging face-to-face and virtual training sessions that equip customers with the knowledge and confidence to use Tendable effectively. Collaborate with the wider Tendable team to develop high-quality, standardised training materials and videos that improve consistency, scalability and the overall customer learning experience.
• Helping Customers Maximise New Product Capabilities: Work cross-functionally with internal teams to understand upcoming system changes and how they impact customers. Plan and deliver clear communications, training and support to help customers adopt new functionality smoothly. Track uptake and outcomes to ensure customers are fully benefiting from the latest Tendable features.
• Proactive Support to Solve Customer Challenges: Provide targeted support through regular and ad-hoc sessions with customers to understand their challenges and operational needs. Translate these into clear requirements and solutions within the Tendable platform, ensuring issues are resolved quickly and proactively so customer concerns never grow into dissatisfaction.

You will have:

• Minimum 3+ years' experience in Project Delivery, Customer Success or related customer-facing roles, ideally in a B2B SaaS environment. Experience working with health or social care clients is a significant plus.
• Technical Product Knowledge: Ability to quickly become an expert in the Tendable system. You should have experience of building a deep understanding of not just the technical elements of a system but how these are applied in the real world and how to communicate that in language that will resonate with a non-technical audience.
• Analytical Approach: Analytical mindset with the ability to use data to inform decisions. You will be comfortable with using system data to track the impact of projects and to flag when intervention is required.
• Project & Account Management Skills: Excellent organisational and project management skills. You are able to work across multiple accounts, projects, and priorities in a fast-paced environment without letting details slip. Experience working as part of cross-functional teams or delivering complex customer projects (such as software implementations or process change initiatives) will be beneficial.
• Communication & Presentation: Outstanding communication skills (written and verbal) and confident presentation abilities are essential. You should be comfortable leading meetings, delivering training sessions, and presenting to both small and large groups. Ability to distil complex information into clear, persuasive messages is key – as is the ability to communicate effectively with a range of stakeholders, including clinicians, IT staff, and C-suite executives.
• Relationship Building: Exceptional interpersonal skills and developing relationship management abilities. You excel at building rapport and credibility with clients, and you have a customer-centric mindset. Effective communication and fostering positive business relationships are crucial, so we are looking for someone who is empathetic, approachable, and adept at active listening.
• Problem-Solving: Proactive problem solver and critical thinker. You aren’t afraid to dive into challenges, identify the root cause of issues, and craft creative solutions. When facing obstacles, you remain calm and focused on how to achieve the best outcome for the customer.
• Drive & Attitude: Self-motivated go-getter with a positive attitude. You take initiative and thrive in a fast-paced environment. The ideal candidate is eager to shape new processes and comfortable with change as we refine our delivery approach. A growth mindset and the ability to work independently when needed are essential.

Nice to have:

• Education: Bachelor’s degree or equivalent experience in business, healthcare, or a related field is preferred.

Other Requirements: Willingness to travel regularly to client sites across the UK and internationally. This role is based in London – candidates should be able to work on-site at our London office and travel to NHS hospitals and other healthcare facilities as needed. Candidates must have valid authorisation to work in the UK (Tendable is unable to provide visa sponsorship for this role).

Your benefits: Competitive salary, Company EMI share option scheme, 25 days annual leave. At Tendable, we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity, or religion.