IT Systems Operations Engineer

About the Company Tencent is a leading global technology company focused on connecting people and developing innovative products and services that improve the quality of life of people around the world. Founded in 1998 and publicly traded on the Hong Kong Stock Exchange since 2004, Tencent offers a variety of products and services, including leading communication and social platforms (Weixin/WeChat), high-quality entertainment (from video games, music, TV and film, sport and literature), FinTech (WeChat Pay and QQ Wallet) and industry-leading cloud products and services. Tencent Overseas IT has the mission to empower Tencent’s rapid global growth with future-ready, global IT platforms, applications, and services. We are chartered to lead the overseas IT strategy, architecture, roadmap, and execution. Satisfying our internal/external customers and becoming a world-class global IT team are our top aspirations. We are currently seeking a passionate IT Operations/Systems Engineer to optimize our IT service delivery, infrastructure reliability, and employee lifecycle processes. You\’ll bridge technical expertise with operational excellence to drive efficiency, security, and exceptional end-user experiences in our dynamic environment. This position will report to Tencent’s EMEA IT Center and will be based in Amsterdam, Netherlands. You will work closely with our Overseas IT, Tencent Games, Finance, and various business teams. Collaborate with the Tencent Overseas IT and local Operations teams to provide the best cloud platform solution/architecture for Tencent business and affiliate users. Infrastructure & Asset Management Own the full IT asset lifecycle (procurement to decommissioning) for hardware/software Maintain server room operations: HVAC, power, racks, and physical/virtual infrastructure (Hyper-V clusters, Storage QoS, PowerShell automation) Administer Microsoft 365, Jira, Confluence, Slack, and other business-critical systems Operations & Technical Support Ensure 24/7 reliability of servers, networks, and endpoints (Windows/macOS) Lead Tier 2/3 support, incident management, and ITSM processes (ServiceNow/Jira/Slack) Collaborate on DevOps initiatives: CI/CD (Jenkins/Terraform), containers (Docker/K8s), and monitoring (Grafana/Prometheus) Automate onboarding/offboarding workflows (account provisioning, access controls) Partner with HR/InfoSec to enforce IAM policies and compliance standards Develop IT operational playbooks and knowledge base documentation Perform other IT tasks as assigned by the IT manager, including office IT construction, system deployment, changes, upgrades, etc. Loves satisfying customers with state-of-the-art cloud solutions, automation, realizing ideas, building services, and unlocking the potential of new technology. Collaborative, independent, persistent, flexible, and open-minded — and you see no conflict in any of these traits. Bachelor’s degree in Computer Science, Engineering, or a related field ~3+ years in IT operations/systems engineering ~ Familiarity with ITSM platforms (ServiceNow/Jira/Slack) ~ Windows/macOS administration and networking ~ Scripting (Python/PowerShell) ~ ITIL certification (preferred) ~ Fluent in English; other EU languages preferred ~ Bonus Qualifications: Experience with cloud platforms (AWS/Azure); gaming studio IT experience As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.