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- Tasks: Join us as an IT Operations/System Engineer to optimise IT service delivery and infrastructure reliability.
- Company: Tencent is a global tech leader, enhancing lives through innovative products and services since 1998.
- Benefits: Enjoy a dynamic work environment, opportunities for growth, and collaboration with diverse teams.
- Why this job: Be part of a world-class IT team driving efficiency and exceptional user experiences across Europe.
- Qualifications: Bachelor’s in Computer Science or related field; 3+ years in IT operations/systems engineering required.
- Other info: Fluency in English is essential; knowledge of other EU languages is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Tencent is a leading global technology company focused on connecting people and developing innovative products and services that improve the quality of life of people around the world. Founded in 1998 and publicly traded on the Hong Kong Stock Exchange since 2004, Tencent offers a variety of products and services, including leading communication and social platforms (Weixin/WeChat), high-quality entertainment (from video games, music, TV and film, sport and literature), FinTech (WeChat Pay and QQ Wallet) and industry-leading cloud products and services.
Tencent Overseas IT has the mission to empower Tencent’s rapid global growth with future-ready, global IT platforms, applications, and services. We are chartered to lead the overseas IT strategy, architecture, roadmap, and execution. Satisfying our internal/external customers and becoming a world-class global IT team are our top aspirations.
We are currently seeking a passionate IT Operations/Systems Engineer to optimize our IT service delivery, infrastructure reliability, and employee lifecycle processes. You will bridge technical expertise with operational excellence to drive efficiency, security, and exceptional end-user experiences in our dynamic environment. This position will report to Tencent’s EMEA IT Center and will be based in Amsterdam, Netherlands. You will work closely with our Overseas IT, Tencent Games, Finance, and various business teams. This position will play a critical role in supporting all businesses across Europe (including the UK and Turkey).
Primary Responsibilities- Collaborate with the Tencent Overseas IT and local Operations teams to provide the best cloud platform solution/architecture for Tencent business and affiliate users.
- Own the full IT asset lifecycle (procurement to decommissioning) for hardware/software.
- Maintain server room operations: HVAC, power, racks, and physical/virtual infrastructure (Hyper-V clusters, Storage QoS, PowerShell automation).
- Administer Microsoft 365, Jira, Confluence, Slack, and other business-critical systems.
- Ensure 24/7 reliability of servers, networks, and endpoints (Windows/macOS).
- Lead Tier 2/3 support, incident management, and ITSM processes (ServiceNow/Jira/Slack).
- Collaborate on DevOps initiatives: CI/CD (Jenkins/Terraform), containers (Docker/K8s), and monitoring (Grafana/Prometheus).
- Automate onboarding/offboarding workflows (account provisioning, access controls).
- Partner with HR/InfoSec to enforce IAM policies and compliance standards.
- Develop IT operational playbooks and knowledge base documentation.
- Optimize vendor management for procurement and SLAs.
- Perform other IT tasks as assigned by the IT manager, including office IT construction, system deployment, changes, upgrades, etc.
- Self-motivated, articulate, and passionate about delivering the best results and achieving the highest customer satisfaction.
- A quick learner who loves satisfying customers with state-of-the-art cloud solutions, automation, realizing ideas, building services, and unlocking the potential of new technology.
- Collaborative, independent, persistent, flexible, and open-minded.
- Knowledgeable, resourceful, and shows initiative while keeping the customer’s objectives in mind.
- Positive by nature, a great team player, and both dependable and autonomous.
- Customer-oriented and able to work at a very fast pace.
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- 3+ years in IT operations/systems engineering.
- Expertise in Hyper-V virtualization and PowerShell automation.
- Familiarity with ITSM platforms (ServiceNow/Jira/Slack).
- Windows/macOS administration and networking.
- Scripting (Python/PowerShell).
- ITIL certification (preferred).
- Strong problem-solving and cross-functional collaboration skills.
- Fluent in English; other EU languages preferred.
- Experience with cloud platforms (AWS/Azure); gaming studio IT experience.
As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.
IT Operations/System Engineer employer: Tencent
Contact Detail:
Tencent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations/System Engineer
✨Tip Number 1
Familiarise yourself with Tencent's products and services, especially their cloud solutions and IT operations. Understanding their business model and how your role as an IT Operations/System Engineer fits into their strategy will give you a significant edge during interviews.
✨Tip Number 2
Network with current or former employees of Tencent, particularly those in IT roles. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the application process.
✨Tip Number 3
Brush up on your technical skills related to Hyper-V, PowerShell, and ITSM platforms like ServiceNow. Being able to demonstrate your expertise in these areas during discussions will show that you're well-prepared and serious about the position.
✨Tip Number 4
Prepare to discuss your experience with automation and cloud solutions in detail. Be ready to share specific examples of how you've optimised IT processes in previous roles, as this aligns closely with the responsibilities outlined in the job description.
We think you need these skills to ace IT Operations/System Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT operations and systems engineering. Focus on your expertise with Hyper-V, PowerShell automation, and any ITSM platforms you've used, such as ServiceNow or Jira.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional IT solutions and customer satisfaction. Mention specific projects or experiences that demonstrate your ability to optimise IT service delivery and infrastructure reliability.
Showcase Technical Skills: Clearly outline your technical skills in your application. Include your proficiency in Windows/macOS administration, scripting languages like Python or PowerShell, and any experience with cloud platforms such as AWS or Azure.
Highlight Collaborative Experience: Emphasise your ability to work collaboratively with cross-functional teams. Provide examples of how you've partnered with HR or InfoSec to enforce compliance standards or worked on DevOps initiatives to improve operational efficiency.
How to prepare for a job interview at Tencent
✨Understand the Company Culture
Before your interview, take some time to research Tencent's company culture and values. Understanding their focus on innovation and customer satisfaction will help you align your answers with what they are looking for in a candidate.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Hyper-V virtualization, PowerShell automation, and ITSM platforms like ServiceNow or Jira. Highlight specific projects where you've successfully implemented these technologies to demonstrate your expertise.
✨Emphasise Collaboration
Since the role involves working closely with various teams, be ready to share examples of how you've collaborated in past roles. Discuss how you’ve worked with cross-functional teams to achieve common goals, especially in fast-paced environments.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Prepare to discuss specific challenges you've faced in IT operations and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
