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- Tasks: Join our team to manage IT operations and support cloud solutions for Tencent's global growth.
- Company: Tencent is a leading social network empowering global IT platforms and services.
- Benefits: Enjoy flexible work options, a collaborative culture, and opportunities for professional growth.
- Why this job: Be part of a dynamic team driving innovation in IT while making a real impact.
- Qualifications: Bachelor's degree in Computer Science or related field; 3+ years in IT operations required.
- Other info: Diversity is celebrated here; we encourage all voices to contribute to our success.
The predicted salary is between 36000 - 60000 £ per year.
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About the Hiring Team
Tencent Overseas IT has the mission to empower Tencent’s rapid global growth with future ready, global IT platforms, applications and services. We are chartered to lead the Overseas IT strategy, architecture, roadmap and execution. Satisfying our internal/external customers and becoming a world class global IT team are our top aspirations.
What the Role Entails
Collaborate with the Tencent Overseas IT and local Operations teams to provide the best cloud platform solution/architecture for Tencent business and affiliate users.
Infrastructure & Asset Management
Own the full IT asset lifecycle (procurement to decommissioning) for hardware/software
Maintain server room operations: HVAC, power, racks, and physical/virtual infrastructure (Hyper-V clusters, Storage QoS, PowerShell automation)
Administer Microsoft 365, Jira, Confluence, Slack, and other business-critical systems
Operations & Technical Support
Ensure 24/7 reliability of servers, networks, and endpoints (Windows/macOS)
Lead Tier 2/3 support, incident management, and ITSM processes (ServiceNow/Jira/Slack)
Collaborate on DevOps initiatives: CI/CD (Jenkins/Terraform), containers (Docker/K8s), and monitoring (Grafana/Prometheus)
Employee Lifecycle & Security
Automate onboarding/offboarding workflows (account provisioning, access controls)
Partner with HR/InfoSec to enforce IAM policies and compliance standards
Continuous Improvement
Develop IT operational playbooks and knowledge base documentation
Optimize vendor management for procurement and SLAs
Perform other IT tasks as assigned by the IT manager, including office IT construction, system deployment, changes, upgrades, etc.
Who We Look For
Who we are looking for
Self-motivated, articulate, and passionate about delivering the best results and achieving the highest customer satisfaction. A quick learner.
Loves satisfying customers with state-of-the-art cloud solutions, automation, realizing ideas, building services, and unlocking the potential of new technology.
Collaborative, independent, persistent, flexible, and open-minded — and you see no conflict in any of these traits.
Knowledgeable, resourceful, and shows initiative. You always keep the customer’s objectives in mind.
Positive by nature, a great team player, and both dependable and autonomous.
Customer-oriented and able to work at a very fast pace.
Qualifications
Bachelor’s degree in Computer Science, Engineering, or a related field
3+ years in IT operations/systems engineering
Expertise in Hyper-V virtualization and PowerShell automation
Familiarity with ITSM platforms (ServiceNow/Jira/Slack)
Windows/macOS administration and networking
Scripting (Python/PowerShell)
ITIL certification (preferred)
Strong problem-solving and cross-functional collaboration skills
Fluent in English; other EU languages preferred
Bonus Qualifications:Experience with cloud platforms (AWS/Azure); gaming studio IT experience.
Equal Employment Opportunity at Tencent
As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.
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IT Operation Engineer employer: Tencent
Contact Detail:
Tencent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operation Engineer
✨Tip Number 1
Familiarise yourself with Tencent's mission and values. Understanding their focus on global IT platforms and customer satisfaction will help you align your responses during interviews, showcasing how your skills can contribute to their goals.
✨Tip Number 2
Network with current or former employees of Tencent, especially those in IT operations. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Brush up on your technical skills related to Hyper-V, PowerShell, and ITSM platforms like ServiceNow. Being able to discuss specific projects or experiences where you've used these technologies will demonstrate your expertise and readiness for the role.
✨Tip Number 4
Prepare examples of how you've successfully collaborated in cross-functional teams. Highlighting your ability to work well with others and solve problems will resonate with Tencent's emphasis on teamwork and customer satisfaction.
We think you need these skills to ace IT Operation Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT operations and systems engineering. Emphasise your expertise in Hyper-V virtualization, PowerShell automation, and familiarity with ITSM platforms like ServiceNow and Jira.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering customer satisfaction and your ability to work collaboratively. Mention specific examples of how you've contributed to IT operations or cloud solutions in previous roles.
Highlight Relevant Skills: In your application, clearly outline your technical skills such as scripting in Python or PowerShell, and your experience with Windows/macOS administration. If you have any certifications like ITIL, be sure to include them.
Showcase Continuous Improvement: Demonstrate your commitment to continuous improvement by mentioning any initiatives you've led or participated in that optimised IT processes or enhanced service delivery. This aligns well with Tencent's focus on developing operational playbooks and knowledge base documentation.
How to prepare for a job interview at Tencent
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Hyper-V virtualization and PowerShell automation. Bring examples of how you've used these technologies in past roles, as well as any relevant projects that demonstrate your expertise.
✨Demonstrate Problem-Solving Abilities
Expect to face scenario-based questions that assess your problem-solving skills. Think of specific challenges you've encountered in IT operations and how you resolved them, highlighting your analytical thinking and resourcefulness.
✨Emphasise Collaboration and Communication
Since the role involves working closely with various teams, be ready to discuss your collaborative experiences. Share examples of how you've effectively communicated with team members and stakeholders to achieve common goals.
✨Prepare for Customer-Focused Questions
As customer satisfaction is a priority, think about times when you've gone above and beyond to meet client needs. Be ready to explain your approach to delivering exceptional service and how you handle feedback or complaints.
