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For Companies At a Glance
- Tasks: Map HR processes and enhance customer experiences with the People and Culture team.
- Company: Join Venn Group, a partner supporting the UK parliament in impactful HR initiatives.
- Benefits: Enjoy a hybrid work model, competitive pay, and the chance to make a difference.
- Why this job: Be part of a dynamic team focused on continuous improvement and inclusivity.
- Qualifications: Experience in HR process mapping and strong relationship-building skills are essential.
- Other info: This is a 6-month interim contract starting in January; apply early!
The predicted salary is between 50000 - 70000 £ per year.
About Tencent
Tencent is an Internet-based platform company founded in Shenzhen, China, in 1998. We use technology to enrich the lives of Internet users and assist the digital upgrade of enterprises. Our mission is \”Value for Users, Tech for Good\”. We embrace a culture of teamwork & creativity and are driven by our values – Integrity, Proactivity, Collaboration and Creativity.
We are rapidly expanding our international operations and are looking for top talent to propel us forward. Combining the results-oriented nature of a startup with the resources of a profitable and leading Internet company, Tencent offers a unique opportunity for aspiring individuals to thrive.
Roles & Responsibilities
Benefits-focused 70%
Focus on specific EMEA countries for the benefit designing and project implementation and administration of employee benefits programs
Work together with the team for the benefit of strategic planning and design to implementation, communication, compliance, and ongoing management
Responsible for all HRIS benefits and leave enhancement and architecture design review and improvements, including entering and updating employee information, tracking enrollment and changes, and ensuring data accuracy
Manage vendor / service relationship and service level agreements for range of HR benefits services
Review billings from providers for accuracy and submits for payment in a timely manner
Coordinate and conduct new hires onboarding process and present benefits to ensure employees gain an understanding of benefit plans and enrolment provisions, including mobility cases
Ensure benefits follow company policies and procedures, as well as legal requirements and regulations
Support global benefits and leave design and implementation initiatives
Support yearly benefits offerings review to ensure benefits remain competitive and relevant.
Support employees’ benefits and leave inquiries to ensure timely and accurate resolutions, provide guidance to ensure employees have a positive experience
Operation-focused 30%
Responsible for the local operation and documentation issues for some specific EMEA countries;
Manage and support audits and MOM surveys related to benefits programs
Collaborate with HR, Finance, Legal, and other relevant departments to ensure seamless coordination of benefits initiatives
Participate in cross-functional projects and contribute expertise to enhance overall HR strategies
Requirements:
Bachelor\’s degree or above with 5-8 years of hands-on benefits design and management experience from sizable organizations is preferred; experience in regional work will be a plus
Proficient in labour laws and benefits regulations, enjoys working with large sets of data, is meticulous and detail oriented
Strategic yet strong execution skills, self-driven, conscientious, strong adaptability and fast learner
Ability to work in a highly complex matrixed organization and in a start-up environment; Previous experience within the Tech & Startup sector will be highly sought after
Strong analytical and problem-solving abilities, identifying issues and providing effective solutions
Excellent communication and coordination skills, collaborating with individuals at different levels and departments and possess a track record of stakeholder management
Openness to changes, driving and leading digital transformation within the organization
Emphasis on results and customer orientation, service-mind, delivering high-quality service and support
Ability to communicate bilingually (English / Mandarin) to work with both international stakeholders and China HQ based teammates is preferred
HR Specialist employer: Tencent
Contact Detail:
Tencent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Specialist
✨Tip Number 1
Familiarize yourself with the iTrent HR and Payroll System, as this will be crucial for your role. Understanding its functionalities can give you an edge in discussions and demonstrate your proactive approach.
✨Tip Number 2
Network with professionals in the HR field, especially those who have experience in process mapping and customer journey optimization. Engaging with them can provide insights and tips that are directly relevant to the role.
✨Tip Number 3
Brush up on your project management skills, as you'll need to coordinate resources and engage stakeholders effectively. Consider using tools like Gantt charts or Kanban boards to visualize your project timelines.
✨Tip Number 4
Prepare to discuss specific examples of how you've improved HR processes in the past. Being able to articulate your experiences will help you stand out during interviews and show your capability to deliver actionable insights.
We think you need these skills to ace HR Specialist
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the HR Specialist position. Understand the key responsibilities and required skills, especially around process mapping and customer journeys.
Tailor Your CV: Customize your CV to highlight your experience in mapping HR processes and improving customer experiences. Use specific examples that demonstrate your ability to deliver actionable insights and foster relationships with teams.
Craft a Compelling Cover Letter: Write a cover letter that addresses how your skills align with the role's requirements. Emphasize your project management experience and your ability to engage stakeholders effectively.
Highlight Relevant Experience: In your application, make sure to showcase any previous roles where you successfully implemented HR systems or improved processes. Mention your proficiency in tools like iTrent if applicable.
How to prepare for a job interview at Tencent
✨Understand the HR Process Mapping
Make sure you have a solid grasp of end-to-end HR processes and customer journeys. Be prepared to discuss your previous experiences in mapping these processes and how they improved employee experiences.
✨Showcase Your Problem-Solving Skills
Be ready to provide examples of how you've diagnosed and resolved process inefficiencies in the past. Highlight specific improvements you implemented and the positive outcomes that followed.
✨Emphasize Relationship Building
Demonstrate your ability to cultivate relationships with senior leaders and teams. Share instances where your collaboration led to successful project outcomes or enhanced inclusivity within the workplace.
✨Prepare for Project Management Questions
Since this role involves leading complex projects, be prepared to discuss your project management experience. Talk about how you engage stakeholders and ensure timely delivery of initiatives.
