At a Glance
- Tasks: Drive cloud product adoption and present tailored solutions to meet customer needs.
- Company: Join Tencent, a global tech leader known for innovation and diversity.
- Benefits: Competitive salary, diverse work culture, and opportunities for professional growth.
- Other info: Collaborate globally and enjoy a dynamic work environment with travel opportunities.
- Why this job: Make an impact by connecting technology with real-world customer solutions.
- Qualifications: 8+ years in IT, strong communication skills, and cloud technology knowledge.
The predicted salary is between 80000 - 100000 £ per year.
About the Company: Tencent is a leading global technology company focused on connecting people and developing innovative products and services that improve the quality of life of people around the world. Founded in 1998 and publicly traded on the Hong Kong Stock Exchange since 2004, Tencent offers a variety of products and services, including leading communication and social platforms (Weixin/WeChat), high-quality entertainment (from video games, music, TV and film, sport and literature), FinTech (WeChat Pay and QQ Wallet) and industry-leading cloud products and services. Headquartered in Shenzhen, we have offices around the world, including in Amsterdam, London, Berlin, Los Angeles, Palo Alto, Seattle, New York, Tokyo, Singapore, Bangkok, and Seoul. We have been recognized by Forbes as one of the World’s Best Employers (2021), a Top 100 Digital Company (2019) and one of the World’s Most Innovative Companies (2018). Tencent is committed to recruiting, mentoring, and developing a diverse workforce that is broadly representative of the communities it serves.
About the Job: Our Solution Architects work with both our Engineers and Sales team to analyze the needs and requirements from our potential customers, making sure the best matching product capabilities are leveraged in the technical solutions provided and proposed, leading to customer satisfaction and product value recognition. We align product, engineering, and business teams to exceed the expectations of our customers, helping our key customers get the best values of our integrated security and performance solutions. The team is expanding right now, with both challenges and opportunities to unfold and excel at your full potential.
Responsibilities: Our Solution Architects are key contributors to Tencent’s success on identifying business opportunities leveraging our products in question, presenting solutions and demonstrating value to meet customer needs, leading POC projects, implementation, and various initiatives that drive both customer satisfaction and product efficiency. As a Senior Product Specialist, you will be responsible for:
- Driving Tencent Cloud products adoption, identifying customer needs and presenting product specific solutions in various business opportunities.
- Guiding, training, and enabling the internal business teams and external partners on Tencent Cloud products knowledge and best practices leveraging relevant products in various customer solutions.
- Tracking, monitoring, and leading the team efforts to resolve customer issues reported while using Tencent Cloud security and performance products.
- Working with global team members on international customer initiatives and projects, interacting effectively with stakeholders in your time zone and/or locations closer to your workplace.
- Planning and organizing programs at the organization level, across multiple technical teams coordinating resources from different geo locations, in order to improve the efficiency and effectiveness of Tencent Cloud services.
- Creating clarity in requirements, building relationships with partner teams, embracing agility, designing features to drive business objectives.
- Identifying, assessing, mitigating risks arising from a variety of situations including those that arise from dependencies between groups.
- Working with engineering teams to implement new or updated tools in support of team or business processes.
Requirements: Have 8+ years of relevant experience and a Bachelor’s degree in Computer Science, Engineering, Management Information Systems, another related field or its equivalent. Have excellent communication skills and an ability to build trusting relationships with various stakeholders including customers and partners. Be fluent in both English and Chinese language. Show experience in a customer-facing role within the information technology industry, preferable as a Solution Engineer/Architect, Product Specialist, or Technical Project Manager. Be familiar with cloud security and content delivery technology, process and concepts, security event management, compliance and site performance. Demonstrate knowledge of project management concepts and techniques. Have some knowledge of implementation concepts that deal with web development, IT systems or security practice. Understand how the internet works, with reasonably deep knowledge about network protocols (IP, DNS and routing, HTTP, TCP or web architecture). Be prepared to travel on ~10% of the time.
Equal Employment Opportunity at Tencent: As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.
Senior Solution Architect - EdgeOne in London employer: Tencent Cloud
Tencent is an exceptional employer, renowned for its commitment to innovation and employee development. With a vibrant work culture that values diversity and collaboration, employees are empowered to excel in their roles while enjoying opportunities for growth and mentorship. Located in the dynamic city of Shenzhen, Tencent offers a unique advantage with access to cutting-edge technology and a global network, making it an ideal place for professionals seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Solution Architect - EdgeOne in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Tencent on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role as a Senior Solution Architect.
✨Tip Number 2
Prepare for the interview by understanding Tencent's products inside out. Familiarise yourself with their cloud solutions and how they can solve customer problems. This will show your genuine interest and expertise during discussions.
✨Tip Number 3
Practice your communication skills! As a Solution Architect, you'll need to convey complex ideas simply. Try explaining Tencent’s offerings to a friend or family member to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, so keep checking back!
We think you need these skills to ace Senior Solution Architect - EdgeOne in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Solution Architect role. Highlight your relevant experience, especially in cloud security and customer-facing roles. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working at Tencent and how your background makes you a perfect fit for the team. Let us know what excites you about the role!
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to demonstrate your ability to build relationships through your writing.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Tencent Cloud
✨Know Your Stuff
Make sure you brush up on Tencent's products and services, especially those related to cloud security and performance. Familiarise yourself with their communication platforms and how they integrate with customer needs. This will show that you're not just interested in the role but also in the company’s mission.
✨Showcase Your Experience
Prepare to discuss your previous roles as a Solution Architect or similar positions. Highlight specific projects where you successfully identified customer needs and delivered tailored solutions. Use metrics to demonstrate your impact, like customer satisfaction scores or project success rates.
✨Build Relationships
Since this role involves working closely with various stakeholders, be ready to talk about how you've built trusting relationships in past roles. Share examples of how you’ve collaborated with engineering teams or trained internal staff on product knowledge, showcasing your communication skills.
✨Ask Insightful Questions
Prepare thoughtful questions about Tencent's approach to cloud products and how they handle customer feedback. This not only shows your interest but also gives you insight into the company's culture and priorities. It’s a great way to demonstrate your strategic thinking and engagement.
