At a Glance
- Tasks: Build relationships with communities and support tenants facing housing issues.
- Company: A passionate organisation dedicated to tenant advocacy and community support.
- Benefits: Competitive salary, bonus scheme, early finish Fridays, and wellbeing support.
- Other info: Enjoy regular team events and a positive work culture.
- Why this job: Make a real difference in people's lives while working in a supportive team.
- Qualifications: Confident communicator with a genuine interest in housing issues and community engagement.
The predicted salary is between 28020 - 33000 € per year.
About the role
Every day, tenants across England & Wales are living with mould, broken heating, and structural damage that their landlords refuse to fix. We exist to change that, and the people who help us reach those tenants matter enormously. As our Community Outreach Executive, you’ll be the person who builds and looks after the relationships that connect us to the communities we serve, both with our partner organisations and directly with tenants experiencing disrepair. Some days that means picking up the phone, others it means getting out to meet partners or clients face to face. You’ll report to our Head of Community Outreach and be part of a team of around 30 people who genuinely care about what they do. We’re a supportive bunch and we put our team first, if that sounds like the kind of place you want to work, we’d love to hear from you.
What you’ll be doing:
- Building strong relationships with community organisations, charities, support groups, and local partners to raise awareness of our services and create long-term referral pathways.
- Attending weekly community drop-in sessions and outreach events to speak directly with local residents, offer guidance, and help people access the support available to them.
- Acting as a friendly and approachable point of contact for both partners and service users — including tenants suffering from disrepair — ensuring people feel listened to, supported, and informed throughout the process.
- Staying in regular contact with existing partners, providing updates on shared clients, ongoing cases, and any new developments within the organisation.
- Meeting partners and community groups in person to present our services, explain how we can help their members, and strengthen collaborative working relationships.
- Identifying new opportunities to engage with local communities and expand awareness of the support we provide.
- Keeping accurate records of outreach activity, referrals, and partner engagement using our CRM system.
What we’re looking for:
- Someone who is confident and genuinely comfortable speaking with people from all backgrounds, both one-to-one and in group settings.
- A warm, approachable, and empathetic communicator who enjoys helping people and building trust within local communities.
- Someone who can confidently attend community drop-ins, networking events, and meetings while representing the organisation professionally.
- A proactive and relationship-focused individual who understands the importance of ongoing support and long-term community engagement.
- A creative thinker who enjoys finding new ways to connect with people, build partnerships, and increase awareness of our services.
- A genuine interest in housing issues, tenant advocacy, and supporting vulnerable individuals within the community.
- Experience using a CRM system is beneficial — we use Zoho, but any experience logging contacts, referrals, or engagement activity would be helpful.
What we offer:
- Competitive bonus scheme — performance-linked bonus on top of your base salary.
- Annual leave starting at 21 days + bank holidays, increasing by one day per year of service, plus Christmas closure (no annual leave needed over the festive period).
- Pension scheme.
- Birthday leave — an extra paid day off to celebrate your birthday.
- Early finish Fridays — every Friday finish at 4pm, every week.
- Wellbeing support — wellbeing programmes and access to our on-site gym.
- Company social events — regular team celebrations and parties throughout the year.
Benefits:
- Company events.
- Free fitness classes.
- Health & wellbeing programme.
- On-site gym.
Work Location: In person
Pay: £28,020.00-£33,000.00 per year
Community Outreach Executive - Tenants Advice in London employer: Tenants Advice
As a Community Outreach Executive with us, you'll join a passionate team dedicated to making a real difference in the lives of tenants facing disrepair issues. We prioritise employee wellbeing with competitive benefits, including an early finish on Fridays, generous annual leave, and a supportive work culture that fosters personal and professional growth. Our commitment to community engagement and advocacy ensures that you will find meaningful and rewarding work in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Community Outreach Executive - Tenants Advice in London
✨Tip Number 1
Get out there and network! Attend community events, drop-in sessions, and local meet-ups. It's all about making those connections face-to-face and showing your genuine interest in helping tenants.
✨Tip Number 2
Be proactive in reaching out to potential partners. Don’t wait for them to come to you; pick up the phone or send an email to introduce yourself and our mission. Building relationships is key!
✨Tip Number 3
Show your personality! When meeting with community members or partners, be warm and approachable. People are more likely to engage with someone they feel comfortable talking to.
✨Tip Number 4
Keep track of your interactions using a CRM system. It helps us stay organised and ensures we don’t miss any follow-ups. Plus, it shows that you’re detail-oriented and committed to building those relationships.
We think you need these skills to ace Community Outreach Executive - Tenants Advice in London
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for community outreach and tenant advocacy.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples of how you've built relationships or supported communities in the past.
Show Your Empathy:Since this role is all about connecting with people, emphasise your warm and approachable nature. Share stories that demonstrate your ability to listen and support individuals from diverse backgrounds.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Tenants Advice
✨Know Your Community
Before the interview, do your homework on the communities you’ll be serving. Understand their challenges and needs, especially around housing issues. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Communication Skills
Prepare to demonstrate your ability to communicate effectively. Think of examples where you've successfully built relationships or helped others. Be ready to discuss how you would approach conversations with tenants and partners alike.
✨Be Proactive and Creative
Think of innovative ways to engage with the community. During the interview, share any ideas you have for outreach initiatives or partnerships. This will highlight your proactive nature and creativity, which are key for this role.
✨Familiarise Yourself with CRM Systems
Since experience with a CRM system is beneficial, brush up on your knowledge of Zoho or similar platforms. Be prepared to discuss how you’ve used such systems in the past to manage contacts and track engagement.
