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For Companies At a Glance
- Tasks: Support residents in building confidence and life skills while managing your own caseload.
- Company: Join Ten90, a not-for-profit housing provider making a real difference in Luton.
- Benefits: Enjoy a permanent contract with a competitive salary and the chance to make an impact.
- Why this job: Be part of a values-driven team that empowers individuals to rebuild their futures.
- Qualifications: Empathy, resilience, and experience in social care or housing are essential.
- Other info: A full UK driving licence and access to a vehicle is required.
The predicted salary is between 19200 - 20800 £ per year.
Location: Luton (Agile across multiple sites)
Hours: 37 hours per week (Shift-based: 8am-4pm, 9am-5pm, and 1pm-8:30pm, including approximately 1 in 4 weekends)
Salary: 24,000 - 26,000
Contract Type: Permanent
Agency: Ten90
Make a Real Difference in People's Lives
Ten90 Agency is seeking an empathetic and proactive Hostel Worker to join a well-established not-for-profit housing provider that delivers vital support services across Luton. This is a unique opportunity to provide trauma-informed, person-centred support to individuals living in hostel accommodation as they take steps toward independence.
The Role
As a Hostel Worker, you'll be the primary point of contact for residents, helping them build confidence, develop life skills, and access essential services. Working as part of a small, dynamic team, you'll support residents with practical day-to-day needs and longer-term personal development, empowering each individual to make positive, sustainable changes in their life. This is a shift-based role with working hours of 8am-4pm, 9am-5pm, and 1pm-8:30pm, and includes some weekend working (approximately 1 in 4 weekends).
Key Responsibilities
- Deliver direct support and assist with the smooth day-to-day running of hostel services
- Use psychologically-informed methods to coach and guide customers in a respectful, non-judgmental manner
- Manage your own caseload and provide tailored support sessions
- Create and implement risk and support plans for individuals
- Collaborate with local partners and professionals (social services, health, police, etc.)
- Promote a safe, secure and welcoming environment
- Support customers in developing independent living skills
- Maintain accurate digital support records and reports
- Ensure compliance with safeguarding and housing-related policies and procedures
What We're Looking For
We're looking for someone who is:
- Emotionally intelligent, empathetic, and resilient
- Confident in managing support plans and caseloads
- Experienced in working with vulnerable individuals or in housing/social care settings
- A strong communicator who builds trust and sets clear boundaries
- Knowledgeable about welfare rights, safeguarding, and trauma-informed practices
- A creative problem solver with a customer-focused mindset
A full UK driving licence and access to a vehicle is essential for this role.
Why Apply?
You'll be joining a purpose-led organisation making a real impact in people's lives. The role offers the chance to work in a values-driven environment where personal growth, collaboration, and meaningful work come together. Every day is different, and every action contributes to helping people rebuild their futures.
We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace. We welcome applications from all suitably qualified people regardless of race, religion or belief, sex, sexual orientation, age, disability, gender reassignment, marital status, or civil partnership.
Hostel Worker employer: Ten90 Recruitment Group Ltd
Contact Detail:
Ten90 Recruitment Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hostel Worker
✨Tip Number 1
Familiarise yourself with trauma-informed practices and the specific needs of vulnerable individuals. This knowledge will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the housing and social care sectors. Attend local events or join online forums to connect with others who work in similar roles, as they can provide valuable insights and potentially refer you.
✨Tip Number 3
Prepare for situational interview questions by thinking about past experiences where you've demonstrated empathy, resilience, and problem-solving skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Showcase your communication skills by engaging in conversations with people from diverse backgrounds. This will help you build rapport and trust, which are essential qualities for a Hostel Worker.
We think you need these skills to ace Hostel Worker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in support roles, particularly with vulnerable individuals. Emphasise skills like emotional intelligence, communication, and problem-solving that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of trauma-informed practices. Use specific examples from your past experiences to demonstrate how you meet the key responsibilities outlined in the job description.
Highlight Relevant Qualifications: If you have any qualifications related to social care, housing, or welfare rights, make sure to mention them. This could include certifications, training, or relevant coursework that supports your application.
Showcase Your Soft Skills: In your application, emphasise your soft skills such as empathy, resilience, and strong communication. These are crucial for the role of a Hostel Worker and should be evident in both your CV and cover letter.
How to prepare for a job interview at Ten90 Recruitment Group Ltd
✨Show Your Empathy
As a Hostel Worker, empathy is key. Be prepared to share examples of how you've supported vulnerable individuals in the past. Highlight your understanding of trauma-informed practices and how they can positively impact residents.
✨Demonstrate Communication Skills
Strong communication is essential for this role. During the interview, focus on your ability to build trust and set clear boundaries. You might want to discuss specific situations where your communication skills made a difference in supporting someone.
✨Discuss Problem-Solving Experiences
Being a creative problem solver is crucial. Think of instances where you faced challenges in a previous role and how you approached them. This will show your potential employer that you can handle the dynamic nature of hostel work.
✨Know the Organisation's Values
Familiarise yourself with Ten90 Agency's mission and values. Be ready to explain why you want to work for a purpose-led organisation and how your personal values align with theirs. This shows genuine interest and commitment to their cause.