At a Glance
- Tasks: Shape an engaged professional community and create outstanding member experiences.
- Company: Join a collaborative senior leadership team in a flexible, remote role.
- Benefits: Flexible hours, hybrid work, and free parking at the office.
- Other info: Exciting opportunity for part-time or full-time roles with career growth potential.
- Why this job: Make a real impact by building vibrant communities and mentoring programmes.
- Qualifications: Experience in membership, customer engagement, or community development required.
The predicted salary is between 36000 - 44000 £ per year.
Help shape an engaged professional community working part or full-time. Are you passionate about creating outstanding member experiences and building thriving professional communities? This is a fantastic chance to join a collaborative senior leadership team in a flexible, predominantly remote role.
Leading a small Membership Services team, you'll work closely with colleagues across marketing, business development and stakeholder engagement to:
- Strengthen member communities
- Enhance the membership offer
- Create valuable networking opportunities
Your responsibilities will include:
- Creating engaging member journeys, from onboarding through to long-term advocacy
- Building and nurturing vibrant professional communities and mentoring programmes
- Planning and delivering an annual programme of member networking and engagement events
- Using data and member insights to identify opportunities for improvement and growth
- Building strong relationships with members, partners, volunteers and key stakeholders
- Leading, coaching and developing a small Membership Services team
- Monitoring performance through membership metrics, engagement data and member feedback
You'll be an experienced membership, customer engagement or community professional who enjoys creating meaningful experiences that encourage people to engage, develop and stay connected.
Key qualifications include:
- Experience leading membership, customer success, community engagement or similar functions
- Experience designing customer or member journeys that improve engagement and long-term value
- Experience developing professional communities, networking initiatives or engagement programmes
- Confidence using CRM or membership platforms alongside data and insight to inform decisions
- A collaborative, proactive approach and genuine passion for building engaged communities
Part-time or full-time hours considered (min 28 hrs). The role is hybrid with time split between remote and the Harpenden office with free parking.
If you're excited by the opportunity to help grow a professional community, create exceptional member experiences and lead a talented team, we'd love to hear from you.
Head of Membership and Events in Watford employer: Ten2Two Ltd
Join a dynamic and supportive team at our independent professional services firm, where your skills as a Payroll Administrator will be truly appreciated. We offer a collaborative work culture that prioritises employee development, providing ample opportunities for growth and advancement within the payroll function. Located in a vibrant area, our firm not only values your contributions but also fosters a healthy work-life balance with competitive benefits and a commitment to your professional journey.
