At a Glance
- Tasks: Lead sales strategies and enhance customer experience in a dynamic publishing environment.
- Company: Established publishing organisation with a strong reputation in the Christian community.
- Benefits: Flexible hours, potential for permanent role, and competitive hourly rate based on experience.
- Other info: Opportunity for career development in a supportive and collaborative setting.
- Why this job: Make a real impact by driving growth and leading a passionate Customer Care team.
- Qualifications: Proven sales leadership experience and strong communication skills required.
The predicted salary is between 28.8 - 35.2 £ per hour.
Are you an experienced sales and customer-focused leader looking for a role where you can make a real impact? This is an exciting opportunity to join an established publishing organisation with a strong reputation for producing accessible, engaging resources for the Christian community. You will play a key role in driving commercial growth, developing customer relationships and leading a small Customer Care team.
The Role
You will take ownership of sales income targets, developing and delivering initiatives that increase revenue and customer engagement. Working closely with the wider Leadership Team, you will bring together sales, customer experience and market insight to identify opportunities and strengthen the organisation's position in the marketplace.
Key responsibilities will include:
- Developing and delivering sales strategies and initiatives to grow income and customer numbers
- Leading, coaching and supporting the Customer Care team, setting objectives and improving performance
- Developing relationships with existing and prospective distribution partners and trade customers
- Identifying new sales opportunities, including opportunities for overseas growth
- Using market and competitor insight to identify new opportunities and potential product lines
- Monitoring customer experience and ensuring consistently high service standards
- Creating engaging marketing copy to promote products and increase customer demand
- Supporting wider marketing, PR and external events
About you
You will be an experienced sales or sales marketing professional with a strong track record of generating income and managing projects against commercial targets. You will bring excellent leadership, communication, negotiation and organisational skills, together with a creative, proactive and commercially minded approach.
Experience of CRM systems and line management is important, as is the ability to work independently while collaborating effectively across a small organisation. You will ideally have experience in digital marketing and be comfortable across related systems and platforms. Knowledge of the Christian liturgical year and Catholic Church would be advantageous.
The Terms
Contract: Temporary initially, with the possibility of becoming permanent
Hours: 22.5 hours per week, worked over a minimum of three days
Location: Chawton, Hampshire (occasional trade visits / attendance at trade events)
Rate: Hourly rate dependent on skills and experience
If you are an experienced sales leader looking for a flexible opportunity where your commercial expertise can make a genuine difference, we would love to hear from you.
Head of Sales & Customer Experience in London employer: Ten2Two Ltd
Join a thriving business in Watford that prioritises collaboration and flexibility, offering a supportive environment where your contributions are valued. With a close-knit team of around 11 people, you'll enjoy regular social events and the opportunity to develop your accounting skills while working part-time. This role is perfect for those seeking meaningful employment within a friendly atmosphere that encourages personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Sales & Customer Experience in London
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Head of Sales & Customer Experience at Ten2Two Ltd, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Ten2Two Ltd. Tailor your message to explain why you’re drawn to them and how you can contribute as a Head of Sales & Customer Experience. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Head of Sales & Customer Experience in London
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Ten2Two Ltd:When writing your cover letter, make sure to tailor your message specifically for Ten2Two Ltd. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Ten2Two Ltd
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Ten2Two Ltd that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Ten2Two Ltd that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Ten2Two Ltd’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
