At a Glance
- Tasks: Support customers, process orders, and ensure smooth workflow in a dynamic environment.
- Company: Innovative manufacturing business with a friendly, close-knit team.
- Benefits: Part-time hours, annual bonus, pension contributions, and 24 days holiday.
- Other info: Flexible four-day work week with ongoing training opportunities.
- Why this job: Join a supportive team and make a real difference in customer care.
- Qualifications: Experience in customer service or administration, strong organisational skills.
The predicted salary is between 23400 - 28600 £ per year.
Looking for a varied part-time role where no two days are the same? Our client is a well-established and innovative manufacturing business that works with customers across a range of specialist industries. They're now looking for a highly organised Customer Care Coordinator to join their friendly, close-knit team.
This is an excellent opportunity for someone who enjoys combining customer service with administration and thrives in a busy environment where attention to detail really matters. Working closely with colleagues across customer care, production, logistics and the warehouse, you'll play a key role in ensuring orders progress smoothly and customers receive an excellent service.
The Role
This is a broad and varied position, offering plenty of opportunity to become an integral part of the business. Responsibilities will include:
- Supporting customers with enquiries and providing excellent day-to-day service
- Processing customer orders and preparing production works orders
- Assisting with production planning and helping coordinate workflow
- Creating invoices, credit notes and shipping documentation
- Liaising with customers regarding collections and order progress
- Setting up new customer accounts and products within the company's systems (Lakeview MRP)
- Processing new product introductions (NPI)
- Monitoring shared inboxes and responding promptly to customer requests
- Updating reports and performance data using Excel
- Supporting quality processes, internal audits and general office administration
- Providing holiday cover and assisting the wider team as required
About You
You'll be an organised and proactive administrator who enjoys working with both people and processes. You'll be comfortable juggling priorities, spotting the finer details and building positive relationships with colleagues and customers alike.
We're looking for someone who has:
- Previous experience in a customer service, sales support or administration role
- Excellent organisational skills and strong attention to detail
- A positive, friendly and adaptable approach
- Good Microsoft Office skills, particularly Excel, Word and Outlook
- Experience using MRP, CRM or similar business systems
- Strong numeracy and problem-solving skills
- The ability to prioritise a varied workload and work accurately under pressure
- Experience within a manufacturing or production environment would be advantageous but isn't essential.
What's on Offer?
This is a fantastic opportunity to join a supportive business that genuinely values its people and offers excellent work-life balance. Benefits include:
- 16 hours per week across four days (Monday-Thursday, 10.00am-2.00pm)
- Four-day working week
- Office based in High Wycombe with free parking
- Annual bonus scheme (subject to company and individual performance)
- Pension with employer contributions
- Ongoing training and professional development
- 24 days holiday (rising to 26 following 2 years service) paid holiday including bank holidays
If you're looking for a varied part-time role where you can make a real difference within a friendly and supportive team, we'd love to hear from you.
Customer Care Coordinator in High Wycombe employer: Ten2Two Ltd
Join a thriving business in Watford that prioritises collaboration and flexibility, offering a supportive environment where your contributions are valued. With a close-knit team of around 11 people, you'll enjoy regular social events and the opportunity to develop your accounting skills while working part-time. This role is perfect for those seeking meaningful employment within a friendly atmosphere that encourages personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Coordinator in High Wycombe
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Ten2Two Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Ten2Two Ltd and let us see your personality shine through!
We think you need these skills to ace Customer Care Coordinator in High Wycombe
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Ten2Two Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Ten2Two Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Ten2Two Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Ten2Two Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Ten2Two Ltd will surely appreciate.
