At a Glance
- Tasks: Lead sales strategies and enhance customer experience in a dynamic publishing environment.
- Company: Established publishing organisation with a strong reputation in the Christian community.
- Benefits: Flexible hours, potential for permanent role, and competitive hourly rate based on experience.
- Other info: Opportunity for career development in a supportive and collaborative setting.
- Why this job: Make a real impact by driving growth and leading a passionate Customer Care team.
- Qualifications: Proven sales leadership experience and strong communication skills required.
The predicted salary is between 56700 - 69300 £ per year.
Are you an experienced sales and customer-focused leader looking for a role where you can make a real impact? This is an exciting opportunity to join an established publishing organisation with a strong reputation for producing accessible, engaging resources for the Christian community. You will play a key role in driving commercial growth, developing customer relationships and leading a small Customer Care team.
The Role
- You will take ownership of sales income targets, developing and delivering initiatives that increase revenue and customer engagement.
- Working closely with the wider Leadership Team, you will bring together sales, customer experience and market insight to identify opportunities and strengthen the organisation's position in the marketplace.
- Key responsibilities will include:
- Developing and delivering sales strategies and initiatives to grow income and customer numbers
- Leading, coaching and supporting the Customer Care team, setting objectives and improving performance
- Developing relationships with existing and prospective distribution partners and trade customers
- Identifying new sales opportunities, including opportunities for overseas growth
- Using market and competitor insight to identify new opportunities and potential product lines
- Monitoring customer experience and ensuring consistently high service standards
- Creating engaging marketing copy to promote products and increase customer demand
- Supporting wider marketing, PR and external events
About you
You will be an experienced sales or sales marketing professional with a strong track record of generating income and managing projects against commercial targets. You will bring excellent leadership, communication, negotiation and organisational skills, together with a creative, proactive and commercially minded approach. Experience of CRM systems and line management is important, as is the ability to work independently while collaborating effectively across a small organisation. You will ideally have experience in digital marketing and be comfortable across related systems and platforms. Knowledge of the Christian liturgical year and Catholic Church would be advantageous.
The Terms
- Contract: Temporary initially, with the possibility of becoming permanent
- Hours: 22.5 hours per week, worked over a minimum of three days
- Location: Chawton, Hampshire (occasional trade visits / attendance at trade events)
- Rate: Hourly rate dependent on skills and experience
If you are an experienced sales leader looking for a flexible opportunity where your commercial expertise can make a genuine difference, we would love to hear from you.
Head of Sales & Customer Experience in Hampshire employer: Ten2Two Ltd
Join a thriving business in Watford that prioritises collaboration and flexibility, offering a supportive environment where your contributions are valued. With a close-knit team of around 11 people, you'll enjoy regular social events and the opportunity to develop your accounting skills while working part-time. This role is perfect for those seeking meaningful employment within a friendly atmosphere that encourages personal and professional growth.
