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- Tasks: Design effective IT services and ensure smooth transitions into live operations.
- Company: Join Ten10, a forward-thinking tech company supporting critical government clients.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced environment with excellent career advancement opportunities.
- Why this job: Shape the future of secure network operations and make a real impact.
- Qualifications: Experience in service design, ITIL certification, and strong problem-solving skills.
The predicted salary is between 50000 - 60000 £ per year.
Location: Hybrid – 3 days onsite – Milton Keynes
Clearance: Current SC Clearance required (Eligible for DV)
Overview
Ten10 is seeking an experienced NOC Service Design Specialist to support a critical government client. You will be responsible for designing effective IT services within the DTaS Command Centre, ensuring alignment with the ITIL framework. This role is vital for ensuring that new or changed services are transitioned into live operation with quality and consistency throughout the lifecycle.
Key Responsibilities
- Service Design & Service Strategy: Develop and maintain service design policies, processes, and procedures in line with ITIL best practices.
- Stakeholder Engagement: Collaborate with the Huxley programme to provide input for the NOC Business Case and work with stakeholders to translate business needs into technical designs.
- Operational Definition: Define role requirements for 2nd/3rd line support and the scope of 4th line 'on-call' responsibilities.
- Infrastructure & Tooling: Identify gaps in existing monitoring tools and propose solutions based on supplier capabilities.
- Transition & Integration: Produce Service Design Packages (SDPs) and coordinate with the wider DTaSCC to ensure clear handoffs for network incidents and warnings.
- Management: Provide day-to-day task management for first-line NOC resources.
- ITIL Expertise: In-depth understanding of ITIL Service Design principles and a mandatory ITIL Foundation Certification.
- Service Management: Proven experience in ITSM, specifically within service design and transition.
- Analytical Ability: Strong problem-solving skills with the ability to manage risks and ensure services are scalable and secure.
- Communication: Excellent documentation skills and the ability to manage stakeholders in a fast-paced environment.
Clearance: You must hold current SC Clearance; DV clearance is highly preferred.
Preferred Qualifications
- ITIL Intermediate or Practitioner certification in Service Design.
- Degree in Computer Science or Information Technology.
Are you ready to design the future of secure network operations? Apply today to join the Ten10 team.
NOC - Service Design Specialist employer: Ten10
Contact Detail:
Ten10 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NOC - Service Design Specialist
✨Tip Number 1
Network, network, network! Reach out to folks in the industry, especially those who work at Ten10 or similar companies. A friendly chat can sometimes lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your ITIL knowledge and service design principles. We recommend practising common interview questions related to service management and stakeholder engagement to show you’re the right fit.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss past experiences where you identified gaps in processes or tools and how you proposed solutions. This will highlight your problem-solving abilities and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace NOC - Service Design Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the NOC Service Design Specialist role. Highlight your experience with ITIL principles and any relevant certifications. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past work that demonstrate your service design expertise and stakeholder engagement skills.
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to document processes clearly. We love seeing well-structured applications that are easy to read and understand!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Ten10
✨Know Your ITIL Inside Out
Since this role heavily relies on ITIL principles, make sure you brush up on your ITIL knowledge. Be prepared to discuss how you've applied ITIL best practices in previous roles, especially in service design and transition.
✨Showcase Your Stakeholder Engagement Skills
This position requires collaboration with various stakeholders. Think of examples where you've successfully translated business needs into technical designs. Highlight your communication skills and how you manage relationships in a fast-paced environment.
✨Demonstrate Analytical Problem-Solving
Prepare to discuss specific challenges you've faced in service design and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your strong analytical abilities.
✨Be Ready for Technical Discussions
Expect questions about infrastructure and tooling, particularly regarding monitoring tools. Familiarise yourself with common gaps in these areas and be ready to propose solutions based on supplier capabilities. This will show your proactive approach to service design.