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- Tasks: Design effective IT services and ensure smooth transitions into live operations.
- Company: Join Ten10, a forward-thinking tech company supporting critical government clients.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement opportunities.
- Why this job: Shape the future of secure network operations and make a real impact.
- Qualifications: ITIL Foundation Certification and experience in service design required.
The predicted salary is between 50000 - 60000 £ per year.
Role: NOC Service Design Specialist (Fixed-Term Contract)
Location: Hybrid - 3 days onsite in Milton Keynes
Clearance: Current SC Clearance required (Eligible for DV)
Overview: Ten10 is seeking an experienced NOC Service Design Specialist to support a critical government client. You will be responsible for designing effective IT services within the DTaS Command Centre, ensuring alignment with the ITIL framework. This role is vital for ensuring that new or changed services are transitioned into live operation with quality and consistency throughout the lifecycle.
Key Responsibilities:
- Service Design & Strategy: Develop and maintain service design policies, processes, and procedures in line with ITIL best practices.
- Stakeholder Engagement: Collaborate with the Huxley programme to provide input for the NOC Business Case and work with stakeholders to translate business needs into technical designs.
- Operational Definition: Define role requirements for 2nd/3rd line support and the scope of 4th line 'on-call' responsibilities.
- Infrastructure & Tooling: Identify gaps in existing monitoring tools and propose solutions based on supplier capabilities.
- Transition & Integration: Produce Service Design Packages (SDPs) and coordinate with the wider DTaSCC to ensure clear handoffs for network incidents and warnings.
- Management: Provide day-to-day task management for first-line NOC resources.
Essential Skills & Experience:
- ITIL Expertise: In-depth understanding of ITIL Service Design principles and a mandatory ITIL Foundation Certification.
- Service Management: Proven experience in ITSM, specifically within service design and transition.
- Analytical Ability: Strong problem-solving skills with the ability to manage risks and ensure services are scalable and secure.
- Communication: Excellent documentation skills and the ability to manage stakeholders in a fast-paced environment.
- Clearance: You must hold current SC Clearance; DV clearance is highly preferred.
Preferred Qualifications:
- ITIL Intermediate or Practitioner certification in Service Design.
- Degree in Computer Science or Information Technology.
Are you ready to design the future of secure network operations? Apply today to join the Ten10 team.
NOC - Service Design Specialist in Slough employer: TEN10 SOLUTIONS LIMITED
Contact Detail:
TEN10 SOLUTIONS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NOC - Service Design Specialist in Slough
✨Tip Number 1
Network with industry professionals! Attend events, webinars, or even local meetups related to IT service design. It’s a great way to make connections and learn about job openings that might not be advertised.
✨Tip Number 2
Prepare for interviews by practising common questions specific to NOC roles. Think about how your experience aligns with the ITIL framework and be ready to discuss your problem-solving skills in real scenarios.
✨Tip Number 3
Showcase your expertise! Create a portfolio or a presentation that highlights your previous projects in service design. This can really set you apart from other candidates during interviews.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a straightforward way to ensure your application gets noticed.
We think you need these skills to ace NOC - Service Design Specialist in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the NOC Service Design Specialist role. Highlight your ITIL expertise and any relevant experience in service design and transition. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific projects or experiences that showcase your analytical ability and stakeholder engagement skills. We love a good story!
Showcase Your Communication Skills: Since excellent documentation skills are key for this role, make sure your application is clear and well-structured. Use bullet points where necessary and keep it concise. We appreciate clarity and professionalism in our applications!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at TEN10 SOLUTIONS LIMITED
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL Service Design principles. Be ready to discuss how you've applied these in past roles, especially in service design and transition. This will show that you not only understand the theory but can also implement it effectively.
✨Engage with Stakeholders
Prepare examples of how you've collaborated with stakeholders in previous projects. Think about how you translated business needs into technical designs. This will demonstrate your ability to communicate effectively and work within a team, which is crucial for this role.
✨Showcase Your Analytical Skills
Be ready to tackle some problem-solving scenarios during the interview. Think of specific instances where you've identified gaps in processes or tools and how you proposed solutions. This will highlight your analytical ability and readiness to manage risks.
✨Demonstrate Your Management Experience
If you've had experience managing teams or resources, prepare to discuss this. Share how you handled day-to-day tasks and ensured smooth operations. This will be key in showing that you're capable of providing effective task management for NOC resources.