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- Tasks: Design effective IT services and ensure quality transitions in a 24x7 Network Operations Centre.
- Company: Join Ten10, a leader in innovative IT solutions for government clients.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement opportunities.
- Why this job: Shape the future of secure network operations and make a real impact.
- Qualifications: ITIL Foundation Certification and experience in service design required.
The predicted salary is between 50000 - 60000 £ per year.
Role: NOC Service Design Specialist (Fixed-Term Contract)
Location: Hybrid 3 days onsite Milton Keynes
Clearance: Current SC Clearance required (Eligible for DV)
Overview
Ten10 is seeking an experienced NOC Service Design Specialist to support a critical government client. You will be responsible for designing effective IT services within the DTaS Command Centre, ensuring alignment with the ITIL framework. This role is vital for ensuring that new or changed services are transitioned into live operation with quality and consistency throughout the lifecycle.
Key Responsibilities
- Service Design & Strategy: Develop and maintain service design policies, processes, and procedures in line with ITIL best practices.
- Stakeholder Engagement: Collaborate with the Huxley programme to provide input for the NOC Business Case and work with stakeholders to translate business needs into technical designs.
- Operational Definition: Define role requirements for 2nd/3rd line support and the scope of 4th line 'on-call' responsibilities.
- Infrastructure & Tooling: Identify gaps in existing monitoring tools and propose solutions based on supplier capabilities.
- Transition & Integration: Produce Service Design Packages (SDPs) and coordinate with the wider DTaSCC to ensure clear handoffs for network incidents and warnings.
- Management: Provide day-to-day task management for first-line NOC resources.
Essential Skills & Experience
- ITIL Expertise: In-depth understanding of ITIL Service Design principles and a mandatory ITIL Foundation Certification.
- Service Management: Proven experience in ITSM, specifically within service design and transition.
- Analytical Ability: Strong problem-solving skills with the ability to manage risks and ensure services are scalable and secure.
- Communication: Excellent documentation skills and the ability to manage stakeholders in a fast-paced environment.
- Clearance: You must hold current SC Clearance; DV clearance is highly preferred.
Preferred Qualifications
- ITIL Intermediate or Practitioner certification in Service Design.
- Degree in Computer Science or Information Technology.
Are you ready to design the future of secure network operations? Apply today to join the Ten10 team.
NOC - Service Design Specialist employer: TEN10 SOLUTIONS LIMITED
Contact Detail:
TEN10 SOLUTIONS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NOC - Service Design Specialist
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews like a pro. Research the company and its culture, and be ready to discuss how your skills align with their needs. Practise common interview questions and think of examples that showcase your ITIL expertise and service design experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. It shows your enthusiasm for the role and gives you another chance to highlight why you’re the perfect fit for the NOC Service Design Specialist position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly helps us keep track of your application. Plus, it shows you’re serious about joining the Ten10 team!
We think you need these skills to ace NOC - Service Design Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the NOC Service Design Specialist role. Highlight your ITIL expertise and any relevant experience in service design and transition. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past work that demonstrate your analytical ability and stakeholder engagement skills. We love a good story!
Show Off Your Communication Skills: Since excellent documentation skills are key for this role, make sure your application is clear and well-structured. We appreciate concise and professional communication, so keep it tidy and to the point!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at TEN10 SOLUTIONS LIMITED
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL Service Design principles. Be ready to discuss how you've applied these in past roles, especially in service design and transition. This will show that you not only understand the theory but can also implement it effectively.
✨Engage with Stakeholders
Prepare examples of how you've collaborated with stakeholders in previous projects. Think about how you translated business needs into technical designs. This will demonstrate your ability to communicate effectively and work within a team, which is crucial for this role.
✨Showcase Your Analytical Skills
Be ready to tackle some problem-solving scenarios during the interview. Think of specific instances where you've identified gaps in processes or tools and how you proposed solutions. This will highlight your analytical ability and readiness to manage risks.
✨Document Your Successes
Have a few examples of your documentation skills at hand. Whether it's creating Service Design Packages or managing day-to-day tasks, being able to articulate your experience in maintaining clear and effective documentation will set you apart from other candidates.